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Remote Access Point Representative Jobs in Alabaster, AL

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Remote Access Point Representative information

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$12

$18

$24

How much do remote access point representative jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for remote access point representative in Alabaster, AL is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.87 per hour, depending on experience, location, and employer.

What is the difference between Remote Access Point Representative vs Customer Support Specialist?

AspectRemote Access Point RepresentativeCustomer Support Specialist
CredentialsBasic technical certifications, customer service skillsCustomer service experience, communication skills
Work EnvironmentRemote, technical support settingRemote or on-site, customer service environment
Industry UsageTelecommunications, network servicesVarious industries including tech, retail, services
Search/Comparison IntentTechnical support, network access rolesCustomer service, client support roles

The Remote Access Point Representative primarily focuses on technical support related to network access and connectivity, requiring technical certifications and working in telecommunications environments. In contrast, Customer Support Specialists handle broader customer inquiries across various industries, emphasizing communication skills. While both roles are remote and customer-focused, their technical depth and industry specifics differ.

What are popular job titles related to Remote Access Point Representative jobs in Alabaster, AL? For Remote Access Point Representative jobs in Alabaster, AL, the most frequently searched job titles are:
What job categories do people searching Remote Access Point Representative jobs in Alabaster, AL look for? The top searched job categories for Remote Access Point Representative jobs in Alabaster, AL are:
What cities near Alabaster, AL are hiring for Remote Access Point Representative jobs? Cities near Alabaster, AL with the most Remote Access Point Representative job openings:
Remote Access Point Representative jobs near you

Network Operations Center (NOC) Analyst - Remote Day Shift

Vantage Point

Birmingham, AL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

Network Operations Center (NOC) Analyst - Remote Day Shift
Overview
As a VNOC Technician, you will serve as a front-line resource responsible for monitoring network activity, responding to alerts, managing tickets, and communicating with customers, internal teams, and third parties.
This role is focused on monitoring, incident triage, ticket management, and communication, with clear escalation paths to Network Engineering and vendor support teams.
This position operates on a rotating shift-based 2-week schedule with alternating workdays and days off, including weekend and holiday coverage. Employees work every other weekend as part of the rotation.
Responsibilities:
  • Communicate clearly and professionally with customers, engineers, vendors, and internal stakeholders
  • Monitor broadband service provider networks using network monitoring systems and respond to alarms, alerts, and outages.
  • Create, update, and manage tickets while documenting troubleshooting steps, customer communication, and resolution details Implement network changes and upgrades.
  • Perform initial triage and basic troubleshooting of network issues related to routing, switching, access, and service availability.
  • Escalate issues to internal teams or vendors following established procedures.
  • Work rotating shifts, including nights, weekends, and holidays.
  • Track incidents through resolution and ensure proper ticket closure and documentation.
  • Support customer notifications and outage communications.
  • Follow established procedures, runbooks, and escalation workflows.
  • Assist during scheduled maintenance by monitoring performance and validating system status.
  • Maintain accurate records of incidents, activity, and customer interactions.
  • Participate in shift handoffs with team members to provide awareness of ongoing tickets.
  • Deliver operational accountability by ensuring all alarms, incidents, and reported issues are promptly investigated, communicated, and resolved according to established processes.

Qualifications & Requirements:
  • Excellent written and verbal communication skills
  • Basic understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, DNS, DHCP)
  • Experience or familiarity with network monitoring tools and ticketing systems
  • Strong troubleshooting and analytical thinking skills
  • Excellent communication skills, both written and verbal.
  • Ability to work under pressure and meet deadlines.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
  • Strong attention to detail and commitment to accurate documentation
  • Ability to follow structured processes and escalation procedures
  • Customer-focused mindset with professionalism under pressure
  • Ability to work independently and as part of a team
  • Willingness to work shift-based schedules, including nights, weekends, and holidays
  • Must be authorized to work in the United States

Preferred Qualifications
  • Experience in a NOC, help desk, ISP, or managed services environment
  • Experience supporting broadband or telecommunications networks
  • Experience with ScienceLogic SL1 is a plus
  • Experience with HaloPSA ticketing/service management platform is a plus

Certifications (Preferred):
  • CompTIA Network+, Cisco CCST, Juniper JNCIA, or equivalent is preferred

Compensation and Benefits
Vantage Point Solutions offers a competitive salary and benefits package, including medical, dental, vision, life and disability insurance, and a 401(k) plan. Compensation is based on experience, skills, certifications, and shift requirements.
Why Join Us
At Vantage Point Solutions, you will:
  • Gain hands-on experience supporting real-world broadband networks
  • Work alongside a collaborative and experienced team
  • Build a strong foundation for growth into Network Engineering or advanced operations roles
  • Contribute to delivering reliable connectivity to communities across the country

About Vantage Point Solutions
Founded in 2002, Vantage Point Solutions is a customer-focused engineering and consulting firm helping clients solve complex infrastructure challenges across broadband, power, and financial sectors.
We are committed to delivering exceptional service while fostering a culture of collaboration, accountability, and professional growth.
Equal Opportunity Employer
Vantage Point Solutions is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.

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