ZipRecruiter

Log In

2

Remote 9Pm 5Am Jobs in Indiana (NOW HIRING)

next page

Showing results 1-20

All Jobs9Pm 5Am JobsRemote 9Pm 5Am JobsRemote 9Pm 5Am Jobs in Indiana

Remote 9Pm 5Am information

What are common challenges faced by employees working a remote 9pm–5am shift, and how can they be addressed?

Working a remote 9pm–5am shift can present unique challenges, such as maintaining a healthy work-life balance, managing sleep schedules, and staying connected with colleagues who may operate on a different timetable. To address these challenges, it's important to establish a consistent routine for sleep and meals, create a dedicated workspace that minimizes distractions, and actively communicate with your team through scheduled meetings or collaboration tools. Additionally, taking regular breaks and setting clear boundaries between work and personal time can help promote well-being and productivity in this time frame.

What are the key skills and qualifications needed to thrive as a remote customer service representative working 9pm–5am, and why are they important?

To thrive as a Remote Customer Service Representative working 9pm-5am, strong communication skills, problem-solving ability, and prior experience in customer support are essential, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and proficiency with communication tools like chat and email are typically required. Excellent time management, self-motivation, and the ability to remain calm under pressure are key soft skills for success in a remote, overnight environment. These skills ensure effective customer support, high satisfaction rates, and consistent performance during non-traditional hours.

What is the difference between Remote 9Pm 5Am vs Customer Support Specialist?

AspectRemote 9Pm 5AmCustomer Support Specialist
Work Hours9 PM to 5 AMTypically 9 AM to 5 PM, but can vary
Work EnvironmentRemote, night shiftRemote or on-site, day shift
Required SkillsCommunication, problem-solving, tech proficiencyCustomer service, communication, problem-solving
Industry UsageCustomer support, tech, e-commerceCustomer support, retail, tech

Remote 9Pm 5Am roles focus on night shifts, often in customer support or tech industries, requiring strong communication skills. Customer Support Specialists typically work during daytime hours but share similar skills. The main difference lies in the shift timing and work environment, with Remote 9Pm 5Am roles suited for night owls or those seeking night shifts.

What are the most commonly searched types of 9Pm 5Am jobs in Indiana?

The most popular types of 9Pm 5Am jobs in Indiana are:

What are popular job titles related to Remote 9Pm 5Am jobs in Indiana?

For Remote 9Pm 5Am jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote 9Pm 5Am jobs in Indiana look for?

The top searched job categories for Remote 9Pm 5Am jobs in Indiana are:

What cities in Indiana are hiring for Remote 9Pm 5Am jobs?

Cities in Indiana with the most Remote 9Pm 5Am job openings:

Remote 9Pm 5Am jobs near you
Infographic showing various Remote 9Pm 5Am job openings in Indiana as of August 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% Remote job distribution.

Medicare Advantage Member Service Representative

SIHO HOLDING INC

Columbus, IN • On-site, Remote

Full-time, Other

Posted 20 days ago

Job description

Job Title: Medicare Advantage Member Services Representative 
Reports To: Manager, MytruAdvantage Customer Service

Our Vision
SIHO Insurance Services will be the premier healthcare delivery system administration company, known and respected for its Insurance high quality people, innovative products and outstanding services.

Location Requirement: This position is based in Columbus, IN and is not eligible for remote work or relocation. Candidates must reside in or be willing to commute to Columbus.

MTA Member Services

SIHO’s Member Services Representatives assist in creating an excellent experience for SIHO’s members and their providers. The primary responsibility of this position is to respond to member’s and providers inquiries. This position mainly responds to telephonic inquiries but may also be responsible for responding to written inquiries and assisting walk-in members. This is a non-exempt position.

Brief Description of Duties:

  • Assist members with navigating their healthcare needs by explaining benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate

  • Comply with regulatory requirements while addressing customer needs which may include complex benefit questions.

  • Record details of inquiries, comments, complaints, and transactions.

  • Escalate unresolved and pending customer grievances.

  • Support teammates as business needs require to ensure the organization is meeting the needs of our members and providers

  • Strive for first call resolution while demonstrating SIHO’s dedication to proactively work to resolve members questions and concerns.

  • Work with partners in other departments, or to Doctors’ offices to help resolve a customer concern.

  • Support your teammates as business needs require to ensure we are meeting the needs of our customers.

  • Performs other relevant duties deemed necessary to achieve department and company-wide goals.

Traits we are looking for:

  • Trustworthy Empathic Proactive

  • Compassionate Good Listener Problem Solver

  • Communicator Patient Personable & Collaborative

Schedule & Work Environment:

  • Full-time position with hybrid work arrangement (3 days in office, 2 days remote)

  • Annual schedule divided into two seasons:

Peak Season (October 1 - March 31)

  • Team coverage required 7 days/week, 8am-9pm

  • Available shifts: 8am-5pm, 9am-6pm, 12pm-9pm (remote), and 10am-7pm as needed

  • Weekend requirement: Minimum 2 weekends per month (remote shifts 12pm-9pm or 10am-7pm)

  • Schedules provided one month in advance with consideration for employee preferences

Off-Peak Season (April 1 - September 30)

  • Monday-Friday coverage between 8am-9pm

  • Available shifts: 8am-5pm, 9am-6pm, or 12pm-9pm (remote)

  • Must work one late shift per week (either 9am-6pm or 12pm-9pm)

Minimum Skills Requirement:

  • Possess a passion for customer service

  • Excellent communications (oral and written) and strong listening skills

  • General knowledge and understanding of health insurance

  • Knowledge of Medicare Advantage is preferred, but not required

  • This job calls for strong emotional intelligence to proactively provide solutions, ensuring the member's health and safety

  • Ability to maintain attendance to support required quality and quantity of work

  • Professional appearance and presence

  • Commitment to support and maintain confidentiality in conformance to HIPAA guidelines

Required Education:

  • High School Diploma and 2 years of Customer service experience

  • Working experience of Microsoft Office or other comparable software

Note: This position supports Medicare Advantage/MyTruAdvantage products, requiring weekend availability during peak season to ensure continuous member support.

*All positions are subject to change based on the needs of the business

Apply