Not open to remote candidates at this time SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and their providers. The primary responsibility of this ...
Siho Holding
15 jobs near Columbus, OH
Not open to remote candidates at this time SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and their providers. The primary responsibility of this ...
Manager, MytruAdvantage Customer Service Our Vision SIHO Insurance Services will be the premier healthcare delivery system administration company, known and respected for its Insurance high quality ...
Manager, MytruAdvantage Customer Service Our Vision SIHO Insurance Services will be the premier healthcare delivery system administration company, known and respected for its Insurance high quality ...
Not open to remote candidates at this time SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and their providers. The primary responsibility of this ...
Not open to remote candidates at this time SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and their providers. The primary responsibility of this ...
Vice President, Sales Position Summary SIHO is seeking a high-performing Sales Consultant responsible for driving growth through the acquisition of new employer group health plan business. This role ...
Vice President, Sales Position Summary SIHO is seeking a high-performing Sales Consultant responsible for driving growth through the acquisition of new employer group health plan business. This role ...
Vice President, Sales Position Summary SIHO is seeking a high-performing Sales Consultant responsible for driving growth through the acquisition of new employer group health plan business. This role ...
Vice President, Sales Position Summary SIHO is seeking a high-performing Sales Consultant responsible for driving growth through the acquisition of new employer group health plan business. This role ...
Not open to remote candidates at this time SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and their providers. The primary responsibility of this ...
Not open to remote candidates at this time SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and their providers. The primary responsibility of this ...
Manager, MytruAdvantage Customer Service Our Vision SIHO Insurance Services will be the premier healthcare delivery system administration company, known and respected for its Insurance high quality ...
Manager, MytruAdvantage Customer Service Our Vision SIHO Insurance Services will be the premier healthcare delivery system administration company, known and respected for its Insurance high quality ...
Manager, MytruAdvantage Customer Service Our Vision SIHO Insurance Services will be the premier healthcare delivery system administration company, known and respected for its Insurance high quality ...
Manager, MytruAdvantage Customer Service Our Vision SIHO Insurance Services will be the premier healthcare delivery system administration company, known and respected for its Insurance high quality ...
Flexible work arrangements SIHO is an equal opportunity employer committed to diversity and inclusion in the workplace.
Flexible work arrangements SIHO is an equal opportunity employer committed to diversity and inclusion in the workplace.
Manager, Eligibility This is a non-exempt position with primary responsibility for handling enrollment and eligibility for SIHO customers. This position is also responsible for assisting employer ...
Manager, Eligibility This is a non-exempt position with primary responsibility for handling enrollment and eligibility for SIHO customers. This position is also responsible for assisting employer ...
Eligibility Specialist
Columbus, IN · On-site
Manager, Eligibility This is a non-exempt position with primary responsibility for handling enrollment and eligibility for SIHO customers. This position is also responsible for assisting employer ...
Eligibility Specialist
Columbus, IN · On-site
Manager, Eligibility This is a non-exempt position with primary responsibility for handling enrollment and eligibility for SIHO customers. This position is also responsible for assisting employer ...
Project Manager
Columbus, IN · On-site
Flexible work arrangements SIHO is an equal opportunity employer committed to diversity and inclusion in the workplace.
Project Manager
Columbus, IN · On-site
Flexible work arrangements SIHO is an equal opportunity employer committed to diversity and inclusion in the workplace.
Eligibility Specialist
Columbus, IN · On-site
Manager, Eligibility This is a non-exempt position with primary responsibility for handling enrollment and eligibility for SIHO customers. This position is also responsible for assisting employer ...
Eligibility Specialist
Columbus, IN · On-site
Manager, Eligibility This is a non-exempt position with primary responsibility for handling enrollment and eligibility for SIHO customers. This position is also responsible for assisting employer ...
Claims Analyst
Columbus, IN · On-site
Job Title: Claims Analyst Reports To: Supervisor of Claims This is a non-exempt position responsible for reviewing, analyzing, and adjudicating non-routine health claims that could not be system ...
Claims Analyst
Columbus, IN · On-site
Job Title: Claims Analyst Reports To: Supervisor of Claims This is a non-exempt position responsible for reviewing, analyzing, and adjudicating non-routine health claims that could not be system ...
Job Title: Claims Analyst Reports To: Supervisor of Claims This is a non-exempt position responsible for reviewing, analyzing, and adjudicating non-routine health claims that could not be system ...
Job Title: Claims Analyst Reports To: Supervisor of Claims This is a non-exempt position responsible for reviewing, analyzing, and adjudicating non-routine health claims that could not be system ...
Full-time
Re-posted 20 days ago
Job description
Job Title: Member Services Representative
Reports To: Manager, Member Services
Locations: Columbus, IN
**Not open to remote candidates at this time
SIHO’s Member Services Representatives assist in creating an excellent experience for SIHO’s members and their providers. The primary responsibility of this position is to respond to member’s and providers inquiries. This position mainly responds to telephonic inquiries but may also be responsible for responding to written inquiries and assisting walk-in members. This is a non-exempt position reporting to the Manager of Member Services.
Brief Description of Duties:
- Assist members with navigating their healthcare needs by explaining benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate
- Comply with regulatory requirements while addressing customer needs which may include complex benefit questions.
- Record details of inquiries, comments, complaints, and transactions.
- Escalate unresolved and pending customer grievances.
- Support teammates as business needs require to ensure the organization is meeting the needs of our members and providers
- Strive for first call resolution while demonstrating SIHO’s dedication to proactively work to resolve members questions and concerns.
- Work with partners in other departments, or to Doctors’ offices to help resolve a customer concern.
- Support your teammates as business needs require to ensure we are meeting the needs of our customers.
- Performs other relevant duties deemed necessary to achieve department and company-wide goals.
Traits we are looking for:
- Trustworthy
- Empathic
- Proactive
- Compassionate
- Good Listener
- Problem Solver
- Communicator
- Patient
- Personable & Collaborative
Minimum Skills Requirement:
- Possess a passion for customer service
- Excellent communications (oral and written) and strong listening skills
- Experience in healthcare is preferred, but not required
- General knowledge and understanding of health insurance
- This job calls for strong emotional intelligence to proactively provide solutions, ensuring the member's health and safety
- Ability to maintain attendance to support required quality and quantity of work