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Remote 911 Dispatcher Jobs in Raleigh, NC (NOW HIRING)

TEKsystems

Email Customer Service Reps

Raleigh, NC · Remote

$16/hr

... remote position. Application Deadline This position is anticipated to close on Aug 19, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take ...

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Remote 911 Dispatcher information

See Raleigh, NC salary details

$10

$21

$32

How much do remote 911 dispatcher jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote 911 dispatcher in Raleigh, NC is $21.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.12 per hour, depending on experience, location, and employer.

Can remote 911 dispatchers work remotely?

Remote 911 dispatchers can work remotely, often from home, using specialized communication systems and secure networks. They typically need to complete specific training and certifications, and may be required to work in a designated environment with reliable internet and communication tools.

What is a remote 911 dispatcher?

A Remote 911 Dispatcher is responsible for answering emergency calls, assessing situations, and dispatching the appropriate emergency services, all while working from a remote location. They use specialized software and communication tools to coordinate with police, fire, and medical personnel. Strong multitasking, problem-solving, and communication skills are essential for handling high-pressure situations effectively. Remote dispatchers typically undergo training to ensure they follow protocols and respond appropriately to emergencies.

How easy is it to get hired as a remote 911 dispatcher?

Getting hired as a remote 911 dispatcher typically requires relevant emergency communication experience, certification such as E911, and strong communication skills. The hiring process often involves background checks, training, and passing assessments, making the process competitive but achievable for qualified candidates.

What are the main challenges of working as a remote 911 dispatcher, and how is support provided in a virtual environment?

Working as a remote 911 dispatcher can present challenges such as managing high-stress situations without in-person team support and maintaining uninterrupted focus in a home environment. To address these challenges, agencies typically provide robust virtual training, ongoing access to supervisors, and digital communication channels for real-time team coordination. Dispatchers may also participate in regular online briefings and wellness check-ins to foster collaboration and well-being. Having a quiet, dedicated workspace and reliable internet connection are key to ensuring effective performance and minimizing distractions while handling critical calls.

What skills and qualifications are needed to be a remote 911 dispatcher?

To thrive as a Remote 911 Dispatcher, you need excellent communication skills, strong attention to detail, and the ability to remain calm under pressure, often supported by a high school diploma or equivalent and specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and relevant certifications like Emergency Medical Dispatcher (EMD) are also important. Outstanding multitasking, active listening, and empathy help you excel in managing urgent situations and supporting individuals in distress. These skills are vital to accurately assess emergencies, prioritize responses, and coordinate critical services while working remotely.

What are the most commonly searched types of 911 Dispatcher jobs in Raleigh, NC? The most popular types of 911 Dispatcher jobs in Raleigh, NC are:
What are popular job titles related to Remote 911 Dispatcher jobs in Raleigh, NC? For Remote 911 Dispatcher jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote 911 Dispatcher jobs in Raleigh, NC look for? The top searched job categories for Remote 911 Dispatcher jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote 911 Dispatcher jobs? Cities near Raleigh, NC with the most Remote 911 Dispatcher job openings:
Remote 911 Dispatcher jobs near you
Infographic showing various Remote 911 Dispatcher job openings in Raleigh, NC as of August 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $44,543 per year, or $21.4 per hour.

Customer Service Representative

BridgePoint Works

Raleigh, NC • Remote

$21 - $29/hr

Full-time

Medical, Dental, Vision, PTO

Posted 12 days ago

Job description

Customer Service Representative (Remote USA) | $21-$29 per Hour

Are You a Customer Champion?

At Bridgepoint Works, we take pride in exceptional service and seamless client experiences. If you're someone who thrives on helping others, solving problems, and creating positive interactions, then this is the role for you!

As a Customer Service Representative, you'll be the first point of contact for our clients, ensuring they receive top-notch support and solutions. You'll play a key role in maintaining our reputation for excellence while working remotely from anywhere in the USA.

This role offers a competitive pay range of $21-$29 per hour and a chance to grow within a thriving company.

Why Bridgepoint Works?

Were a large-scale civil engineering company committed to innovation, excellence, and community impact. But what truly sets us apart is our people-first culture. We believe in empowering our employees, providing them with career growth opportunities, and creating an environment where everyone's contributions matter.

As a Customer Service Representative, you'll be a vital part of our success ensuring our clients receive the best possible experience when working with us.

What You'll Be Doing

  • Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
  • Troubleshoot and resolve client issues, providing clear and effective solutions.

  • Maintain accurate records of customer interactions in our CRM system.

  • Collaborate with internal teams to ensure seamless service delivery.

  • Proactively identify customer needs and recommend helpful solutions.

  • Stay up to date on company services to provide accurate and insightful assistance.

  • Represent Bridgepoint Works with empathy, enthusiasm, and expertise.

What We're Looking For

Were looking for empathetic problem-solvers who can handle multiple conversations at once while maintaining a positive and professional tone. If you're passionate about helping people and creating seamless customer experiences, we want to hear from you!

Must-Haves:

  • 2+ years of experience in customer service or a related role.

  • Excellent communication skills both written and verbal.

  • Ability to handle multiple tasks while maintaining attention to detail.

  • Strong problem-solving skills and a customer-first mindset.

  • Tech-savvy with the ability to learn and use CRM and support tools.

  • Self-motivated and able to work effectively in a remote environment.

Nice-to-Haves:

  • Experience in engineering, construction, or infrastructure-related industries.

  • Familiarity with CRM platforms, help desk software, or ticketing systems.

  • Previous experience in a high-volume support environment.

What's In It for You?

  • Competitive pay $21-$29 per hour.

  • 100% remote Work from anywhere in the USA.

  • Career growth opportunities We promote from within and invest in our team.

  • Collaborative culture Join a supportive team that values your work.

  • Comprehensive benefits Health, dental, vision, and more.

  • Paid time off Because work-life balance matters.

Ready to Make a Difference? Apply Now!

If you love helping people, solving problems, and making a real impact, this is your chance. Apply today and join Bridgepoint Works as our next Customer Service Representative!

Apply