Remote 911 Communications Supervisor Jobs (NOW HIRING)

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

As a public safety communications specialist within NYSTEC’s technology strategy practice area, you will collaborate with team members to conceptualize, deliver, and support the modern internet-based communications technology that our clients, partners, and professions need to succeed. The ideal candidate should have a diversity of strengths associated in supporting state, local, and city government clients with their growing need for enterprise technology solutions.

Serving as a public safety communications specialist, your day-to-day role as a NYSTEC consultant will be to research, collaborate, and contribute to identifying potential technology solutions starting with the initial client engagement. From there, you will progress through the service lifecycle by soliciting the client requirements, assessing the client’s current state, developing recommendations, developing notional design solutions, implementation oversight, validation and deployment of end-to-end solutions that meet customer requirements. You will perform post-launch technical activities such as assisting the implementation vendor(s) with troubleshooting, operations review, ongoing service development/optimization.

As a per diem consultant, you will work on an as-needed basis, based on business needs, not to exceed 30 hours per week.

• Conduct design work for public safety telecommunications systems, land mobile radio, and microwaves, for public safety.
• Coordinate public safety communications needs assessments, including requirements gathering from first responders and NYSTEC clients, and analysis of design options.
• Manage the site-specific requirements gathering and approval process, construction managers and inspectors performing quality assurance including PSAP and emergency site acquisition, and construction management activities.
• Conceptualize the initial design approach and/or have overall responsibility for the engineering work to include the specifications and design, project scope, and detailed project plans for dispatch and remote communications facilities.
• Lead and participate in the development of reports, analyses, and presentations.
• Remain current on industry, policy, funding, and legislative changes related to 911, and assess the impact to clients.
• Share technical knowledge and expertise with peers—exchange ideas, concepts, and processes that create a strong team approach to problem solving and client solutions.

• Advanced practical experience in IP-based and wireless technologies in the public safety environment.
• Advanced practical experience in the application of technical standards to actual product features and functions.
• Knowledge of federal, state, and local agency activities related to public safety dispatch operations and 911 call taking.
• Minimum 15 years of experience in communications in the public safety environment.
• Experience in designing and managing emergency dispatch and communications systems.
• Proficient with Microsoft Office Suite.
• Comprehensive knowledge of technical standards that apply to the concepts (e.g., system of systems, Interoperable solutions, NG911, and FirstNet).
• For this role, travel is required at least 25% of the time.

• ITIL and other industry technical certifications.
• Strong interpersonal skills and customer experience (CX) work.
• RFP development in the technical space.

• Minimum of a bachelor’s degree with at least 15 years of relevant experience. Equivalent combination of advanced education, training, and experience will be considered.

The target hourly rate for this position is $50 - $85 per hour. When determining compensation, we analyze and carefully consider several factors, including skill set, experience, location, and job-related qualifications.

It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact recruitment@nystec.com if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Learn more about NYSTEC by visiting www.nystec.com.