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What is a Remote 5G RAN engineer?

A Remote 5G RAN (Radio Access Network) engineer is a telecommunications professional who designs, deploys, and manages 5G wireless network infrastructure from a remote location. Their responsibilities often include configuring network equipment, optimizing network performance, and troubleshooting issues to ensure seamless connectivity for users. They work with technologies such as base stations, antennas, and radio controllers, typically collaborating with on-site teams and using remote management tools. As demand for 5G coverage grows, remote RAN engineers play a crucial role in expanding and maintaining next-generation mobile networks.

What are some common challenges faced by Remote 5G RAN engineers, and how can these be addressed?

Remote 5G RAN engineers often encounter challenges related to troubleshooting network issues without direct on-site access, coordinating with geographically dispersed teams, and managing real-time performance monitoring. Effective communication skills, proficiency with remote diagnostic tools, and a strong understanding of network protocols are essential for overcoming these hurdles. Regular collaboration with local field engineers and ongoing training in the latest 5G technologies also help Remote 5G RAN engineers remain effective and responsive in their roles.
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Infographic showing various Remote 5G Ran job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 3% Full Time, 67% Part Time, 2% Temporary, and 25% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution.
Call Center and Infrastructure Software Support Manager

Call Center and Infrastructure Software Support Manager

Aptiv

San Diego, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Job description

Call Center andInfrastructureSoftwareSupportManager

THIS POSITION IS OPEN TO US CITIZENS ONLY

ABOUT WIND RIVER

Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability.

Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company's software powers generation after generation of the safest, most secure systems in the world. Examples include playing a key role in NASA space missions such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers. We've achieved recent 5G milestones including the world's first successful 5G data session with Verizon and building one of the largest Open RAN networks in the world with Vodafone.

The company has received industry recognition for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a "Top Workplace" for ten consecutive years. If you want to be part of a unique culture where the lived experience is based on our cultural attributes of growth mindset, customer-focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software defined world.


YOUR ROLE

As a Call Center and Infrastructure Software Support Manager on our team, you'll oversee our support operations, manage the call center team, handle licensing matters, and ensure the seamless functioning and improvement of our internal support websites and infrastructure that is used. Your proficiency in Salesforce administration, search engines, and insights into chatbot integration will play a pivotal role in providing exceptional support to our clients. The ideal candidate should possess a track record of optimizing customer interactions, strong leadership acumen, modernizing the support infrastructure and a proactive approach to problem-solving. In your daily job you will:

  • Recruit, select, hire, and train new callcenter, licensing, and operations personnel, ensuring their readinessaddressingcustomer inquiries and concerns.
  • Effectivelyand efficientlyrun the call center and licensing teammeeting all theperformance goals.
  • Propose and implement plans to improve andoptimizethe support platforms and tools used byWindRiver support team.
  • Collect and analyze call agents' data using the CRM provided by the company to prepare performance reports.
  • Evaluate individual performance reviews and overall team effectiveness, providing insights to upper management.
  • Assistthe team in resolving challenging customer service issues, including review of SLA violations, escalations, and related tasks.
  • Monitor team performance and provide necessary tools for enhancement.
  • Evaluate team results andobjectivestodetermineoperational strategies.
  • Continuouslymonitorsystem performance,identifyingand resolving operational problems as needed.
  • Present monthly and annual action plans andobjectivesto relevant stakeholders.
  • Ensure that tools and policies used by Customer SupportOrganization(CSO) are in compliance withrequired laws and regulations.
  • Involve in company-wide or Customer Support Organization (CSO) audits andfurnishthe evidence for the audits.
  • Engage with key teams and stakeholders to ensurebusiness goals are met.

HOW YOU WILL CONTRIBUTE

Key skills and competencies for succeeding in this role are:

  • Proven experience in managing callcenterand software licensing operations.
  • About 5year's experienceis desired.
  • Desirable, familiarity with Salesforce CRM,Agentforceand Coveo foroptimizingcustomer interactions.
  • Understanding of chatbot technologies and their integration into customer service processes.
  • Ability to work effectively with a diverse group of individuals with varying levels of technological knowledge.
  • Basic knowledge of web development tofacilitateinternal support website maintenance.
  • Strong leadership skills and the ability to recruit, train, and manage a high-performing team.
  • Exceptional analytical and problem-solving skills for data analysis and performance evaluation.
  • A proactive attitude towards addressing challenges and improving processes.

EDUCATIONAL REQUIREMENTS:

  • Bachelor's ormaster's degree in computer scienceor related field.

BENEFITS

Flexible home office! We offer the flexibility of a hybrid work schedule or 100% remote Named Top Workplace for the 8th year in a row

100% Employee covered Medical, Dental, and Vision insurance*

Flexible Time Off policy* + 12 observed Holidays

401K with company match

Health Savings Account (HSA) and Flexible Spending Account (FSA) Wellness Benefits through Unmind

COMPENSATION

This role is compensation range is between 102K to 153K plus annual incentive plan bonus. Compensation is determined through interviews and a review of the education, experience, knowledge, skills, location, and abilities of the applicant, and equity with other team members. Employees in this role are also eligible for the following benefits in accordance with the terms of the Company's plans: health, dental, vision insurance, life insurance, flex time off, eligibility to enroll in 401k, and 12 paid holidays

APPLICANT PRIVACY NOTICE:

Your privacy is of the utmost importance to us.At Wind River, westrictlyadhere toallapplicable data privacy laws. Please review Wind River's Applicant Privacy Notice, which can be foundhere.

"Wind Riveris an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law"

SECURITY CLEARANCE REQUIREMENTS

Successful candidates must engage in a security clearance processin regard totheir citizenshipin order toperform fundamental job duties, as per applicable law. In particular, candidates with certain citizenship may not be able to perform such fundamental job duties. Currently, this includes citizens of the following countries: Belarus; Burma; China; Cuba; Iran; North Korea; Syria; Venezuela; Afghanistan; Cambodia; Central African Republic; Cyprus; Democratic Republic of Congo; Ethiopia; Eritrea; Haiti; Iraq; Lebanon; Libya; Russia; Somalia; South Sudan; Sudan; Zimbabwe. The security clearance process may take a significant amount of time to complete, and any offer of employment will be contingent on the candidate's legal ability to perform the fundamental job duties. Wind River is committed to meeting its obligations to candidates under applicable human rights law and privacy law in this regard.

#LI-MM2

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

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