We are seeking a Heavy Equipment Operator with a valid certification for an ongoing project in Chantilly, VA. The ideal candidate has experience with a Lull Telehandler and has 4+ years of experience ...
Quick apply
We are seeking a Heavy Equipment Operator with a valid certification for an ongoing project in Chantilly, VA. The ideal candidate has experience with a Lull Telehandler and has 4+ years of experience ...
Remote 311 Operator information
See Reston, VA salary details
$82.2K - $98.4K
14% of jobs
$98.4K - $114.5K
11% of jobs
$115.4K is the 25th percentile. Wages below this are outliers.
$114.5K - $130.7K
15% of jobs
$130.7K - $146.9K
7% of jobs
The median wage is $148.3K / yr.
$146.9K - $163.1K
41% of jobs
$163.1K - $179.2K
3% of jobs
$179.2K - $195.4K
1% of jobs
$195.4K - $211.6K
2% of jobs
$211.6K - $227.7K
2% of jobs
$227.7K - $243.9K
2% of jobs
$243.9K - $260.1K
2% of jobs
$82.2K
$150.4K
$260.1K
How much do remote 311 operator jobs pay per year?
As of Jun 3, 2026, the average yearly pay for remote 311 operator in Reston, VA is $150,403.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,000.00 and $158,100.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Remote 311 Operator, and why are they important?
To thrive as a Remote 311 Operator, you need excellent customer service skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and municipal information databases is typically required. Outstanding verbal communication, patience, and attention to detail help operators efficiently handle diverse inquiries and de-escalate challenging situations. These skills are crucial for delivering accurate information, supporting community needs, and ensuring a positive public service experience.
What are some typical challenges faced by Remote 311 Operators, and how can they be managed effectively?
Remote 311 Operators often encounter challenges such as handling a high volume of calls during peak times, addressing a wide range of non-emergency issues, and working with callers who may be frustrated or upset. To manage these effectively, operators rely on strong communication skills, a calm demeanor, and detailed knowledge of municipal services and protocols. Many organizations provide comprehensive training and support, as well as clear resources and escalation procedures to help operators deliver accurate information and maintain a positive experience for callers.
What are Remote 311 Operators?
Remote 311 Operators are customer service professionals who handle non-emergency municipal service inquiries and requests from the public, typically working from home or another remote location. They assist citizens by providing information about city services, logging complaints, and directing residents to appropriate departments. Using phone, email, or online chat, Remote 311 Operators help ensure residents get timely support for issues like trash collection, street repairs, and public safety concerns. This role requires strong communication skills, familiarity with municipal services, and the ability to use digital customer service platforms.
What is the difference between Remote 311 Operator vs Remote Customer Service Representative?
| Aspect | Remote 311 Operator | Remote Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may require specific certifications | High school diploma or equivalent; customer service experience preferred |
| Work Environment | Government call centers, emergency response centers, municipal offices | Corporate call centers, retail, service industries |
| Industry Usage | Public sector, municipal services | Private sector, various industries |
| Job Focus | Handling city or municipal inquiries, service requests, emergency calls | Assisting customers with product or service issues, inquiries, support |
While both roles involve answering calls and assisting customers remotely, a Remote 311 Operator primarily handles municipal and public service inquiries, often related to city services or emergencies. In contrast, a Remote Customer Service Representative typically supports private sector clients with product or service-related questions. The credentials and work environments overlap, but the focus and industry usage differ significantly.
What are popular job titles related to Remote 311 Operator jobs in Reston, VA? For Remote 311 Operator jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote 311 Operator jobs in Reston, VA look for? The top searched job categories for Remote 311 Operator jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote 311 Operator jobs? Cities near Reston, VA with the most Remote 311 Operator job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 13 days ago
Job description
About the Role:
We are seeking a Heavy Equipment Operator with a valid certification for an ongoing project in Chantilly, VA. The ideal candidate has experience with a Lull Telehandler and has 4+ years of experience operating various machines.
Pay: $28-$30 per hour, depending on experience.
Minimum Qualifications:
- Experience operating multiple machines such as forklift, skid steer, scissor lift, etc
- Valid Lull Telehandler operator certification or a Forklift Class 7 in-person training certification.
- Must have a valid OSHA 10 or higher.
- Minimum of 4 years of experience operating a lull telehandler.
- Minimum of 4 years operating on a commercial construction site.
Preferred Qualifications:
- Experience operating multiple machines such as forklift, skid steer, scissor lift, etc.
- Familiarity with GPS and other modern equipment tracking or guidance systems.
- Prior experience working on large-scale construction projects.
- Strong mechanical aptitude with the ability to perform minor equipment repairs.
Responsibilities:
- Operate heavy machinery including lull telehandlers, dump trucks, boom forklifts, forklifts, and excavators to perform site grading, excavation, and material transport.
- Conduct pre-operation inspections and routine maintenance checks to ensure equipment is in safe working condition.
- Follow all Department of Transportation (DOT) regulations and company safety protocols when transporting materials and operating equipment on public roads and job sites.
- Coordinate with general labor teams and site supervisors to execute daily work assignments efficiently and safely.
- Handle and manage hazardous materials in compliance with safety standards and environmental regulations.
- Maintain accurate logs of equipment usage, maintenance, and any incidents or safety concerns encountered during operations.
- Assist in site cleanup and preparation activities as needed to support overall project progress.
Benefits:
- Weekly Pay
- PTO
- Health, Dental, Vision benefits
- 401k
APPLY TODAY!!
About Skillforce
Sourced by ZipRecruiter
With the most experienced individuals in the industry, Skillforce is the construction staffing firm employers and tradesmen can trust. Whether you're a construction specialist, craftsman, foreman, or project manager looking to hire new talent, Skillforce has the resources you need. Skillforce is a full-service labor contractor that provides guaranteed, reliable craftsmen to contractors who need them, where and when they need them, for as long as they need them. Founded in 2003, Skillforce was created as a response to the construction industry’s challenges with recruiting and hiring flexible, skilled craftsmen. Rob Cossaboon founded Skillforce with the goal of creating a strong construction staffing company that encompassed two main themes: creating a team environment with strong leadership, and a business culture that inspired employees to strive to be their best.
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Baltimore, MD, US
Year founded
2003