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Remote 311 Operator Jobs in Reston, VA (NOW HIRING)

SixGen, Inc.

Red Team Operator

Alexandria, VA · On-site +1

$100K - $155K/yr

This position will be mostly remote with some travel. SIXGEN supports cyber and intelligence ... Our highly skilled operators conduct research and assessments based on real-world threats. We ...

All Jobs311 Operator JobsRemote 311 Operator JobsRemote 311 Operator Jobs in Reston, VA

Remote 311 Operator information

See Reston, VA salary details

$82.2K

$150.4K

$260.1K

How much do remote 311 operator jobs pay per year?

As of Jul 11, 2026, the average yearly pay for remote 311 operator in Reston, VA is $150,403.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,000.00 and $158,100.00 per year, depending on experience, location, and employer.

What are Remote 311 Operators?

Remote 311 Operators are customer service professionals who handle non-emergency municipal service inquiries and requests from the public, typically working from home or another remote location. They assist citizens by providing information about city services, logging complaints, and directing residents to appropriate departments. Using phone, email, or online chat, Remote 311 Operators help ensure residents get timely support for issues like trash collection, street repairs, and public safety concerns. This role requires strong communication skills, familiarity with municipal services, and the ability to use digital customer service platforms.

What are some typical challenges faced by Remote 311 Operators, and how can they be managed effectively?

Remote 311 Operators often encounter challenges such as handling a high volume of calls during peak times, addressing a wide range of non-emergency issues, and working with callers who may be frustrated or upset. To manage these effectively, operators rely on strong communication skills, a calm demeanor, and detailed knowledge of municipal services and protocols. Many organizations provide comprehensive training and support, as well as clear resources and escalation procedures to help operators deliver accurate information and maintain a positive experience for callers.

What are the key skills and qualifications needed to thrive as a Remote 311 Operator, and why are they important?

To thrive as a Remote 311 Operator, you need excellent customer service skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and municipal information databases is typically required. Outstanding verbal communication, patience, and attention to detail help operators efficiently handle diverse inquiries and de-escalate challenging situations. These skills are crucial for delivering accurate information, supporting community needs, and ensuring a positive public service experience.

What is the difference between Remote 311 Operator vs Remote Customer Service Representative?

AspectRemote 311 OperatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentGovernment call centers, emergency response centers, municipal officesCorporate call centers, retail, service industries
Industry UsagePublic sector, municipal servicesPrivate sector, various industries
Job FocusHandling city or municipal inquiries, service requests, emergency callsAssisting customers with product or service issues, inquiries, support

While both roles involve answering calls and assisting customers remotely, a Remote 311 Operator primarily handles municipal and public service inquiries, often related to city services or emergencies. In contrast, a Remote Customer Service Representative typically supports private sector clients with product or service-related questions. The credentials and work environments overlap, but the focus and industry usage differ significantly.

What are popular job titles related to Remote 311 Operator jobs in Reston, VA? For Remote 311 Operator jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote 311 Operator jobs in Reston, VA look for? The top searched job categories for Remote 311 Operator jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote 311 Operator jobs? Cities near Reston, VA with the most Remote 311 Operator job openings:
Remote 311 Operator jobs near you
Red Team Operator

Red Team Operator

SixGen, Inc.

Alexandria, VA • On-site, Remote

$100K - $155K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

We are seeking a Red Team Operator - Senior Level to join our growing team. This role resides in our Delivery team and reports to the Program Manager who owns the account. This position will be mostly remote with some travel. 

SIXGEN supports cyber and intelligence missions by serving government and commercial organizations as they overcome global cybersecurity challenges. Our highly skilled operators conduct research and assessments based on real-world threats. We simulate adversaries and malicious actors to report details and actionable findings on critical assets and infrastructures. Our program planners advise mission owners to bring rapid solutions to intelligence mission leaders. Using innovative processes, tools, and techniques, we predict and overcome cybersecurity vulnerabilities. Our successes are supported by our diverse team of experienced, technical talent. SIXGEN is growing our support to the mission by adding to our team. SIXGEN, Inc. is an Equal Opportunity/Veterans/Disabled Employer.

Required Skills and Experience:

  • Must be a US Citizen. 
  • Minimum 6 years direct, hands-on technical red team and/or government computer network exploitation/at-tack operations experience (which is to say direct red team operations work and not just that which is in support of red team operations).
  • Minimum 2 years technical red team and/or government computer network exploitation/attack operations leadership experience (note this is distinct experience from the above and cannot overlap).
  • Minimum 3 years of hands-on experience with using modifying and customizing penetration testing and red teaming software frameworks (Cobalt Strike, Kali, etc.) to meet operational requirements.
  • Minimum 2 years of independently conducting every phase of a red team exercise on their own without guidance or supervision.
  • Minimum of 2 years of hands-on experience developing payloads that bypass A/V and EDR solutions for use in various phases of a red team exercise.
  • Minimum 2 years mentoring junior and mid-level operators on red team tradecraft and Advanced Knowledge Requirements (that they possess).
  • Minimum of 2 years of experience in professionally delivering technical red team reports and briefings.
  • CRTO certification required.
  • OSCP, OSCE, OSEE, GXPN, and/or GPEN are preferred, but not required.
  • Experience performing engagements on cloud, hybrid, multi- and/or single-tenant active directory environments. 
  • In-depth knowledge and experience with Windows and *NIX-based operating systems, networking concepts, and Active Directory
  • Experience building offensive capabilities or tools to enhance red team operations with programming languages such as, but not limited to, C#, C, Python, PowerShell, Bash, terraform, ansible, etc
  • Experience with technical writing such as creating and reviewing assessment reports, presentations, and standard operating procedures

Additional Details:

  • Job Location: Remote, but ideally in Maryland/Virginia 
  • Clearance Requirement: Eligible to obtain a public trust clearance 
  • Travel: Up to 10%

Compensation & Benefits

  • Competitive salary
  • Employer-paid health insurance premiums (medical, dental, vision)
  • Employer-paid short/long term disability insurance and basic life/AD&D insurance
  • 401K with a 4% employer contribution
  • Professional development reimbursement options available (training, certification, education, etc)
  • Flexible and remote work policies for most positions
  • Paid Time Off (PTO) at a rate of three (3) weeks plus one (1) day per year of service up to four (4) weeks annually
  • 11 paid holidays per calendar year

At SIXGEN, we are committed to fair and equitable compensation practices. The anticipated salary range for this role is $100,000 - $155,000 per year, depending on experience and qualifications. This range reflects our compensation philosophy, which takes into account various factors including the candidate's relevant experience, education, skills, LCATs rates and position level, and market competitiveness. In addition to base salary, employees may be eligible for other forms of compensation to include our growth incentive program, incentives and benefits. The final salary offer will be determined after a thorough review of the candidate's background and alignment with the role. Please note that this range is subject to change and should be considered as a guideline rather than a definitive figure.

We are committed to fostering an inclusive culture that values diversity in our people, reflecting the communities we serve and our customer base. We strive to attract and retain a diverse talent pool and create an environment where everyone is empowered to be their authentic selves at work.

SIXGEN is an Equal Opportunity Employer. We ensure that all applicants are considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, age, marital status, ancestry, projected veteran status, or any other protected group or class.

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