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Remote 311 Operator Jobs in Colorado (NOW HIRING)

Production Operator II - O2

Loveland, CO · On-site +1

$21 - $28/hr

The Production Operator II is responsible for instrument assembly and calibration setup/operation ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Remote 311 Operator information

What are Remote 311 Operators?

Remote 311 Operators are customer service professionals who handle non-emergency municipal service inquiries and requests from the public, typically working from home or another remote location. They assist citizens by providing information about city services, logging complaints, and directing residents to appropriate departments. Using phone, email, or online chat, Remote 311 Operators help ensure residents get timely support for issues like trash collection, street repairs, and public safety concerns. This role requires strong communication skills, familiarity with municipal services, and the ability to use digital customer service platforms.

What are some typical challenges faced by Remote 311 Operators, and how can they be managed effectively?

Remote 311 Operators often encounter challenges such as handling a high volume of calls during peak times, addressing a wide range of non-emergency issues, and working with callers who may be frustrated or upset. To manage these effectively, operators rely on strong communication skills, a calm demeanor, and detailed knowledge of municipal services and protocols. Many organizations provide comprehensive training and support, as well as clear resources and escalation procedures to help operators deliver accurate information and maintain a positive experience for callers.

What are the key skills and qualifications needed to thrive as a Remote 311 Operator, and why are they important?

To thrive as a Remote 311 Operator, you need excellent customer service skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and municipal information databases is typically required. Outstanding verbal communication, patience, and attention to detail help operators efficiently handle diverse inquiries and de-escalate challenging situations. These skills are crucial for delivering accurate information, supporting community needs, and ensuring a positive public service experience.

What is the difference between Remote 311 Operator vs Remote Customer Service Representative?

AspectRemote 311 OperatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentGovernment call centers, emergency response centers, municipal officesCorporate call centers, retail, service industries
Industry UsagePublic sector, municipal servicesPrivate sector, various industries
Job FocusHandling city or municipal inquiries, service requests, emergency callsAssisting customers with product or service issues, inquiries, support

While both roles involve answering calls and assisting customers remotely, a Remote 311 Operator primarily handles municipal and public service inquiries, often related to city services or emergencies. In contrast, a Remote Customer Service Representative typically supports private sector clients with product or service-related questions. The credentials and work environments overlap, but the focus and industry usage differ significantly.

What are the most commonly searched types of 311 Operator jobs in Colorado? The most popular types of 311 Operator jobs in Colorado are:
What cities in Colorado are hiring for Remote 311 Operator jobs? Cities in Colorado with the most Remote 311 Operator job openings:
Production Operator II - O2

Production Operator II - O2

Danaher

Loveland, CO • On-site, Remote

$21 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Danaher rating

7.7

Company rating: 7.7 out of 10

Based on 29 frontline employees who took The Breakroom Quiz


Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Within Life Sciences, one of Danaher's three segments, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

The Life Sciences Platform of Danaher Corporation is comprised of more than 21,000 associates across more than ten operating companies. Our Life Sciences businesses empower our customers to develop diverse and impactful innovations - from investigating the causes of disease, creating therapies and vaccines, protecting fluid filtration on airplanes, testing food and water, to advancing pharmaceuticals and biopharmaceuticals.

Learn about the Danaher Business System which makes everything possible.

The Production Operator II is responsible for instrument assembly and calibration setup/operation in a continuous production/processing manufacturing facility. This role requires teamwork with peers, collaboration with technicians and engineers, and communication skills with operators, technical support, and management.

This position reports to the Operations Manager and is part of the Beckman Coulter Life Science Loveland Operations team located in Loveland, CO, and will be an on-site role.

In this role, you will have the opportunity to:

  • Following engineering drawings, work order information, manufacturing assembly procedures, SOPs, and other written and verbal specifications in the manufacturing process
  • Performs the set-up, calibration, testing and troubleshooting of circuits, components, instruments, and mechanical assemblies
  • Assembles mechanical units, fabricated parts/components and/or electrical/electronic systems to make sub-assemblies, assemblies or complete units using hand tools, power tools, jigs, fixtures, and miscellaneous equipment

The essential requirements of the job include:

  • High school/GED equivalent; 1+ years' experience in manufacturing and assembly desired.
  • Must be computer literate; basic math skills required; Ability to read and understand complex instructions and work from a schedule.
  • Demonstrate adherence to scheduled start times and reliable attendance on all scheduled work days.

Physical/Environment Requirements: if applicable for role

  • Able to lift to 40 lbs.
  • Manual dexterity with fine motor stills with both arms/hands.
  • Able to stand and/or sit for an 8-hour work shift

It would be a plus if you also possess previous experience in:

  • Strong communication, time management and organizational skills

Within Life Sciences Platform of Danaher Corporation, we offer a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Within Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working within the Life Sciences Platform can provide.

The salary range OR the hourly range for this role is $21-$28 This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.


For more information, visit www.danaher.com.


Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


The U.S. EEO posters are available here.


For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.


We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.


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About Danaher

Sourced by ZipRecruiter

We are a science and technology innovator committed to helping our customers solve complex challenges, and improving quality of life around the world. A global family of more than 20 operating companies, we drive meaningful innovation in some of today's most dynamic, growing industries.

Industry

Medical equipment and supplies manufacturing

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

Year founded

1984