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Remote 311 Operator Jobs in Colorado (NOW HIRING)

OCC Operator I

Denver, CO · On-site +1

$30.50 - $38.13/hr

OCC Operator I is a control room operator with full responsibility for operating and monitoring within our Operations Control Center (OCC) the status of all renewable energy assets (Solar, BESS, Wind ...

Traveling Heavy Equipment Operator

Greeley, CO · On-site +1

$14.90 - $34.62/hr

The Heavy Equipment Operator will operate a variety of equipment, such as, backhoes, bulldozers, loader, screeners, excavators as well as other equipment. Candidates must also be willing and able to ...

Remote 311 Operator information

What is a remote 311 operator?

Remote 311 Operators are customer service professionals who handle non-emergency municipal service inquiries and requests from the public, typically working from home or another remote location. They assist citizens by providing information about city services, logging complaints, and directing residents to appropriate departments. Using phone, email, or online chat, Remote 311 Operators help ensure residents get timely support for issues like trash collection, street repairs, and public safety concerns. This role requires strong communication skills, familiarity with municipal services, and the ability to use digital customer service platforms.

What are the key skills and qualifications needed to thrive as a remote 311 operator?

To thrive as a Remote 311 Operator, you need excellent customer service skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and municipal information databases is typically required. Outstanding verbal communication, patience, and attention to detail help operators efficiently handle diverse inquiries and de-escalate challenging situations. These skills are crucial for delivering accurate information, supporting community needs, and ensuring a positive public service experience.

What are some typical challenges faced by remote 311 operators, and how can they be managed effectively?

Remote 311 Operators often encounter challenges such as handling a high volume of calls during peak times, addressing a wide range of non-emergency issues, and working with callers who may be frustrated or upset. To manage these effectively, operators rely on strong communication skills, a calm demeanor, and detailed knowledge of municipal services and protocols. Many organizations provide comprehensive training and support, as well as clear resources and escalation procedures to help operators deliver accurate information and maintain a positive experience for callers.

What is the difference between Remote 311 Operator vs Remote Customer Service Representative?

AspectRemote 311 OperatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentGovernment call centers, emergency response centers, municipal officesCorporate call centers, retail, service industries
Industry UsagePublic sector, municipal servicesPrivate sector, various industries
Job FocusHandling city or municipal inquiries, service requests, emergency callsAssisting customers with product or service issues, inquiries, support

While both roles involve answering calls and assisting customers remotely, a Remote 311 Operator primarily handles municipal and public service inquiries, often related to city services or emergencies. In contrast, a Remote Customer Service Representative typically supports private sector clients with product or service-related questions. The credentials and work environments overlap, but the focus and industry usage differ significantly.

What are popular job titles related to Remote 311 Operator jobs in Colorado?

For Remote 311 Operator jobs in Colorado, the most frequently searched job titles are:

What cities in Colorado are hiring for Remote 311 Operator jobs?

Cities in Colorado with the most Remote 311 Operator job openings:

OCC Operator I

Denver, CO • On-site, Remote

$30.50 - $38.13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago


Job description

Description
We are committed to building a workplace where everyone feels heard and respected, and extending our culture of care so that every individual can reach their full potential. We want you to have a sense of belonging and feel valued for your contributions and the perspectives you bring.
Summary:
OCC Operator I is a control room operator with full responsibility for operating and monitoring within our Operations Control Center (OCC) the status of all renewable energy assets (Solar, BESS, Wind) on a continuous basis to ensure that the system meets its generating requirements while operating in a safe and efficient manner. Operator I ensures that all renewable energy assets operations are conducted in the most efficient and reliable manner and according to industry best practices. Operator I operates within all regulatory requirements, as well as environmental and safety standards
Requirements:
  • Monitors and operates renewable assets within our fleet including alarm and warning resolution, curtailment procedures, call-out procedures, casualty control, and emergency action planning.
  • Ensures maximum SCADA connectivity and resolving SCADA/communication failures to ensure control and monitoring capabilities are always available.
  • Follows optimized communication systems for our renewable energy asset fleet, between the OCC and local site personnel, balancing authorities, transmission operators, and off-takers.
  • Maintains formal operator logs of real-time activities, notifications, and communications as required by procedural and contractual requirements.
  • Supports the operations of the O&M and Asset Management Group to help provide a rapid market response to certain pertinent events and to support cost-effective ISO scheduling and settlements.
  • Supports scheduling unplanned outages with Scheduling Entities.
  • Actively supports the Maintenance Team in the execution of maintenance plans by providing support (Lockout/Tagout), equipment identification, troubleshooting, work request preparation, or other areas as needed.
  • Participates in the administrative maintenance of plant operating manuals, technical references, prints and diagrams, and preventive/predictive maintenance records.
  • Maintains RES safety standards.
  • Attends work regularly and punctually, as scheduled or expected.
  • Complies with Employee Handbook, Code of Conduct and Company Policies & Procedures.
  • Presents, supports, and leads-by-example with a safety and quality-oriented attitude.
  • High energy, positive, and ability to work well in a team environment with a proven attention to detail.

Qualifications:
  • Associate's Degree Technical/Electrical/Engineering (or work experience below) required.
  • 2+ years or more Control Room experience or renewable energy experience required.
  • Scheduling/progress control techniques.
  • Ability to work in high-pressure situations.
  • Oral and written communication skills.
  • High energy, positive, and ability to work well in a team environment with proven attention to detail.
  • Associate or bachelor's degree preferred and direct experience in operations control centers.
  • Proficient knowledge of energy management and trending analysis software, SCADA, and Microsoft Office software.
  • Functional competencies include teamwork, communication, passion, continuous improvement, and attention to detail.
  • Domestic travel 5-15% required.
  • Valid Driver's License Not required.

Anticipated base salary range: $30.50 - $38.13
The final agreed upon compensation is based on individual education, qualifications, experience, and work location. This position is bonus eligible.
RES offers benefits that are effective first day of employment. These benefits include the following:
  • Medical, Dental and Vision
  • Health Savings Account with employer contribution
  • Flexible Spending Accounts
  • 4x pay Basic Life and Voluntary Life
  • Short and Long Term Disability
  • Accident, Hospital, and Critical Illness
  • 401 (k) plan with 6% company match
  • 4 weeks Paid Time Off (PTO) and 10 Paid Holidays
  • Tuition Reimbursement and Green Car Reimbursement
  • Volunteer and Charity Matching
  • Paid Parental Leave and Paid Sabbatical Leave
  • Employee Referral Bonus
  • Employee Discounts and Wellness programs
  • Wellness Reimbursement

Physical requirements and environment:
The work environment and physical demands characteristics are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rarely: Climbing, Crouching, Kneeling, Pulling 5-15 lbs., Pushing 5-15 lbs., Lifting 5-15 lbs., and Stooping required.
Occasionally: Carrying 5-15 lbs., Gripping, Handling, Pinching, and Walking required
Frequently: Standing required.
Constantly: Reading, Grasping, Hearing, Reaching, Vision, Repetitive Motion, Sitting, required.
Rarely exposed to Extreme Cold, Extreme Heat, Humidity, and in the working environment.
Occasionally exposed, Noise, and Hazards in the working environment.
We maintain a drug-free workplace. Candidates will be required to pass a pre-employment background investigation and drug test as a condition of employment.
RES is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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