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Remote 311 Operator Jobs in Colorado (NOW HIRING)

Clean Harbors

Traveling Heavy Equipment Operator

Greeley, CO · On-site +1

$14.90 - $34.62/hr

The Heavy Equipment Operator will operate a variety of equipment, such as, backhoes, bulldozers, loader, screeners, excavators as well as other equipment. Candidates must also be willing and able to ...

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Remote 311 Operator information

What is a remote 311 operator?

Remote 311 Operators are customer service professionals who handle non-emergency municipal service inquiries and requests from the public, typically working from home or another remote location. They assist citizens by providing information about city services, logging complaints, and directing residents to appropriate departments. Using phone, email, or online chat, Remote 311 Operators help ensure residents get timely support for issues like trash collection, street repairs, and public safety concerns. This role requires strong communication skills, familiarity with municipal services, and the ability to use digital customer service platforms.

What are some typical challenges faced by remote 311 operators, and how can they be managed effectively?

Remote 311 Operators often encounter challenges such as handling a high volume of calls during peak times, addressing a wide range of non-emergency issues, and working with callers who may be frustrated or upset. To manage these effectively, operators rely on strong communication skills, a calm demeanor, and detailed knowledge of municipal services and protocols. Many organizations provide comprehensive training and support, as well as clear resources and escalation procedures to help operators deliver accurate information and maintain a positive experience for callers.

What are the key skills and qualifications needed to thrive as a remote 311 operator?

To thrive as a Remote 311 Operator, you need excellent customer service skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and municipal information databases is typically required. Outstanding verbal communication, patience, and attention to detail help operators efficiently handle diverse inquiries and de-escalate challenging situations. These skills are crucial for delivering accurate information, supporting community needs, and ensuring a positive public service experience.

What is the difference between Remote 311 Operator vs Remote Customer Service Representative?

AspectRemote 311 OperatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentGovernment call centers, emergency response centers, municipal officesCorporate call centers, retail, service industries
Industry UsagePublic sector, municipal servicesPrivate sector, various industries
Job FocusHandling city or municipal inquiries, service requests, emergency callsAssisting customers with product or service issues, inquiries, support

While both roles involve answering calls and assisting customers remotely, a Remote 311 Operator primarily handles municipal and public service inquiries, often related to city services or emergencies. In contrast, a Remote Customer Service Representative typically supports private sector clients with product or service-related questions. The credentials and work environments overlap, but the focus and industry usage differ significantly.

What are popular job titles related to Remote 311 Operator jobs in Colorado? For Remote 311 Operator jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote 311 Operator jobs in Colorado look for? The top searched job categories for Remote 311 Operator jobs in Colorado are:
What cities in Colorado are hiring for Remote 311 Operator jobs? Cities in Colorado with the most Remote 311 Operator job openings:
Remote 311 Operator jobs near you

Heavy Equipment Operator

Black Label Services, Inc

Windsor, CO • On-site, Remote

$25 - $28/hr

Full-time

Posted 11 days ago

Job description

POSITION SUMMARY
The Heavy Equipment Operator is responsible for the safe and efficient operation of heavy and light construction equipment-including excavators, bulldozers, loaders, forklifts, and cranes-to support earthwork, material handling, and site preparation activities. This role ensures machinery is maintained in good working order, site hazards are identified and mitigated, and project objectives are met on schedule and within budget.
Requirements
ROLE AND RESPONSIBILITIES
  • Safely operate assigned machinery (e.g., excavators, backhoes, dozers, loaders, skid-steers, forklifts) in accordance with manufacturer guidelines and site requirements.
  • Perform daily inspections of equipment (fluids, hydraulics, safety devices, undercarriage, tires/tracks), document findings, and report any defects or maintenance needs.
  • out basic maintenance tasks (lubrication, filter changes, battery checks) and coordinate with maintenance teams for repairs beyond operator scope.
  • Assist with grading, trenching, backfilling, stockpiling, and site cleanup to maintain safe, organized work areas.
  • Use equipment to load, unload, and stockpile materials (aggregate, pipe, steel) in compliance with load-securement and weight-distribution standards.
  • Work closely with spotters, laborers, surveyors, and supervisors to ensure proper positioning, alignment, and sequencing of operations.
  • Adhere to all company safety policies, OSHA regulations, and site-specific procedures; participate in toolbox talks, hazard assessments, and incident investigations as needed.
  • Maintain accurate equipment logs (hours, fuel usage, maintenance performed), complete timecards, and submit daily activity reports.
  • Provide feedback on equipment performance, suggest efficiency improvements, and participate in training on new equipment and technologies.

QUALIFICATIONS AND EDUCATION REQUIREMENTS
COMPETENCIES
  • Strong understanding of hydraulic, mechanical, and safety systems on a variety of equipment.
  • Vigilant identification of ground conditions, overhead hazards, and personnel proximity to prevent accidents.
  • Precise control of equipment levers, pedals, and joysticks for accurate grading, digging, and material placement.
  • Ability to troubleshoot equipment issues in the field and implement basic corrective measures.
  • Clear, concise interaction with crew members, supervisors, and spotters using radios and hand signals.
  • Plan work sequence to maximize productivity while accommodating shift changes, weather delays, and project milestones.
  • Proactive in hazard recognition, risk mitigation, and enforcement of safety protocols.
  • Collaborate effectively with diverse crews under varying site conditions.
  • Flexibility to operate multiple equipment types and adjust to changing project requirements.

EDUCATION, EXPERIENCE, CERTIFICATIONS
  • High School Diploma or GED required; technical or vocational training in heavy equipment operations preferred.
  • Minimum of 2-3 years' experience operating heavy construction equipment in commercial, industrial, or civil construction settings.
  • Proven track record of safe operation and minimal downtime due to equipment incidents.
  • Valid Class A or B driver's license with clean driving record.
  • Equipment-specific certification(s) (e.g., NCCER, OSHA 10-hour, forklift operator) required or willingness to obtain upon hire.

LOCATION
The Heavy Equipment Operator position is a traveling position on our National Team. Applicants will be a required to travel to Laredo, Texas for a minimum of three (3) months after accepting the position. Further travel requirements may be needed.
Salary Description
$25.00 - $28.00/Hour

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