ZipRecruiter

Log In

1

Remedy Ticketing System Jobs (NOW HIRING)

blackapple

Configuration Manager

Mclean, VA · On-site

Experience with Remedy ticketing system for opening CRQ and WO. Excellent communication and interpersonal skills inorder to coordinate with the support group like TS, STT etc. Knowledge on unix ...

Ho Chunk, Inc.

Desktop Engineer III

Fort Belvoir, VA · On-site

Candidate must have an active Help Desk Institute (HDI) Desktop Support Technician Certification and experience using the Remedy Ticketing system (ARS). Essential functions include installing new ...

hochunk

Desktop Engineer III

Fort Belvoir, VA

Candidate must have an active Help Desk Institute (HDI) Desktop Support Technician Certification and experience using the Remedy Ticketing system (ARS). Essential functions include installing new ...

E*Pro, Inc.

Configuration Manager

Mclean, VA

Expertise in Maven Scripting and Jenkins Experience in Code delivery and Merge Process in Clearcase Experience with Remedy ticketing system for opening CRQ and WO Excellent communication and ...

hochunk

Desktop Support Engineer II

Fort Belvoir, VA

Must be a Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Systems Administrator (MCSA) with experience using the Remedy Ticketing system (ARS). * Must have excellent communication ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

... Remedy Ticketing System. Preferred : • ITILv4 (desired) Company : Agile Defense is an information technology company located in Reston. It is a sub-organization of Agile-BOT. Founded in 1998, the ...

My3Tech Inc

Junior Business Analyst

Raleigh, NC · On-site

$25.75 - $34.50/hr

The employee will log all support activity into the Remedy ticketing system. Support may include general software or hardware questions, account administration, installations, etc. Major Duties and ...

Prosum

Service Desk Technician

Phoenix, AZ

... ticketing system Strong knowledge of BMC Remedy ticketing system Ability to independently troubleshoot new technologies as they emerge (including software) Proven track record of being detail ...

EMTAK LLC

Utilize ticketing systems such as Remedy to track and document work activities * Participate in on-call rotation and operational support activities * Work within live production environments with ...

next page

Showing results 1-20

All JobsRemedy Ticketing System Jobs

Remedy Ticketing System information

See salary details

$43K

$109.5K

$166.5K

How much do remedy ticketing system jobs pay per year?

As of Jul 8, 2026, the average yearly pay for remedy ticketing system in the United States is $109,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $130,000.00 per year, depending on experience, location, and employer.

What is the difference between Remedy Ticketing System vs Help Desk Technician?

AspectRemedy Ticketing SystemHelp Desk Technician
Primary RoleSoftware platform for managing IT service requests and incidentsIT support professional handling user issues and troubleshooting
Required SkillsITSM tools, ticketing workflows, basic scriptingCustomer service, troubleshooting, technical knowledge
Work EnvironmentIT departments, service desks, enterprise settingsHelp desks, support centers, corporate offices
CertificationsITIL, ServiceNow certifications, Remedy certificationsCompTIA A+, HDI Support Center Analyst

The Remedy Ticketing System is a software platform used by organizations to manage and track IT service requests, while Help Desk Technicians are professionals who use such systems to resolve user issues. The system streamlines incident management, whereas technicians provide direct support. Both roles are essential in IT service management, with the system serving as a tool for technicians to perform their duties efficiently.

What are the key skills and qualifications needed to thrive as a Remedy Ticketing System Administrator, and why are they important?

To excel as a Remedy Ticketing System Administrator, you need a solid understanding of IT service management (ITSM) principles, experience with incident and change management processes, and often a degree in information technology or a related field. Familiarity with BMC Remedy AR System, ITIL certifications, and proficiency in scripting or database management are typically required. Strong problem-solving skills, attention to detail, and effective communication help administrators manage tickets efficiently and collaborate with support teams. These capabilities are crucial for maintaining smooth IT operations, ensuring timely issue resolution, and optimizing workflow management within organizations.

What are the most common challenges faced when working with the Remedy Ticketing System in an IT support role?

One of the most common challenges when working with the Remedy Ticketing System is managing a high volume of tickets while maintaining accuracy and timely responses. Technicians often need to quickly prioritize issues, communicate effectively with end-users, and collaborate with other IT teams to resolve complex incidents. Adapting to frequent updates and changes in workflows within Remedy can also require ongoing learning. Building strong organizational skills and familiarity with the system's automation features can help streamline ticket management and improve efficiency.

What is the Remedy Ticketing System?

The Remedy Ticketing System is an IT service management tool developed by BMC Software. It is widely used by organizations to track, manage, and resolve incidents, service requests, and changes in IT environments. The system helps streamline workflows, improve communication between IT staff and end users, and ensure that issues are resolved efficiently. Remedy also offers features such as automated notifications, knowledge management, and reporting to support ITIL best practices.
What states have the most Remedy Ticketing System jobs? States with the most job openings for Remedy Ticketing System jobs include:
What job categories do people searching Remedy Ticketing System jobs look for? The top searched job categories for Remedy Ticketing System jobs are:
Remedy Ticketing System jobs near you
Infographic showing various Remedy Ticketing System job openings in the United States as of July 2026, with employment types broken down into 12% Locum Tenens, 64% Full Time, 21% Part Time, 2% Contract, and 1% Summer. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $109,527 per year, or $52.7 per hour.
Configuration Manager

Configuration Manager

blackapple

Mclean, VA • On-site

Full-time

Re-posted 16 days ago

Job description

Company Description

Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class IT consultancy services across the globe. We are a specialist IT consultancy offering services through our consultants/experts on a contingency basis in the UK, Europe, USA and Asia Pacific. We work with a portfolio of high profile multinational clients across all sectors.


Job Description

Job Title : Configuration Manager

Location : Mclean, VA


Required Skills: 

Expertise in Maven Scripting and Jenkins .Experience in weblogic & IIS. 

Experience in Code delivery and Merge Process in Clearcase. 

Experience with Remedy ticketing system for opening CRQ and WO. 

Excellent communication and interpersonal skills inorder to coordinate with the support group like TS, STT etc. 

Knowledge on unix commands and exposure to shell scripting. 

Coordinate with Technology Services to build the environments and for deployment activities. 

Work with STT team to create artifacts as needed to comply with the enterprise standards and guidelines. 



Additional Information



Apply