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Remedy Ticketing System Jobs (NOW HIRING)

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA · On-site

$22 - $30.25/hr

Experience with Windows operating systems, Microsoft Office Suite, and Remedy Ticketing System. * IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) Preferred Skills: * ITILv4 Security Clearance: * Active ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA · On-site

$22 - $30.25/hr

Experience with Windows operating systems, Microsoft Office Suite, and Remedy Ticketing System. * IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) Preferred Skills: * ITILv4 Security Clearance: * Active ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA · On-site

$22 - $30.25/hr

Experience with Windows operating systems, Microsoft Office Suite, and Remedy Ticketing System. * IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) Preferred Skills: * ITILv4 Security Clearance: * Active ...

Occam Solutions

Jr Service Desk Technician

Tampa, FL · On-site

... Remedy ticketing system. • Create, modify, delete user accounts via Active Directory and associated support tools. • Determine which special team can best resolve the problem and assign the task ...

Occam Solutions

Jr Service Desk Technician

Tampa, FL · On-site

Document, track, resolve, and report on problems and work orders using Remedy ticketing system. Create, modify, delete user accounts via Active Directory and associated support tools. Determine which ...

C3EL

Intermediate Help Desk Technician

Saipan, MP

$18.75 - $25.25/hr

Manage and track incidents through Altiris Help Desk and Remedy ticketing systems. * Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM. * Administer and maintain ...

C3EL

Intermediate Help Desk Technician

Saipan, MP

$18.75 - $25.25/hr

Manage and track incidents through Altiris Help Desk and Remedy ticketing systems. * Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM. * Administer and maintain ...

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All JobsRemedy Ticketing System Jobs

Remedy Ticketing System information

See salary details

$43K

$109.5K

$166.5K

How much do remedy ticketing system jobs pay per year?

As of Jul 8, 2026, the average yearly pay for remedy ticketing system in the United States is $109,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $130,000.00 per year, depending on experience, location, and employer.

What is the difference between Remedy Ticketing System vs Help Desk Technician?

AspectRemedy Ticketing SystemHelp Desk Technician
Primary RoleSoftware platform for managing IT service requests and incidentsIT support professional handling user issues and troubleshooting
Required SkillsITSM tools, ticketing workflows, basic scriptingCustomer service, troubleshooting, technical knowledge
Work EnvironmentIT departments, service desks, enterprise settingsHelp desks, support centers, corporate offices
CertificationsITIL, ServiceNow certifications, Remedy certificationsCompTIA A+, HDI Support Center Analyst

The Remedy Ticketing System is a software platform used by organizations to manage and track IT service requests, while Help Desk Technicians are professionals who use such systems to resolve user issues. The system streamlines incident management, whereas technicians provide direct support. Both roles are essential in IT service management, with the system serving as a tool for technicians to perform their duties efficiently.

What are the key skills and qualifications needed to thrive as a Remedy Ticketing System Administrator, and why are they important?

To excel as a Remedy Ticketing System Administrator, you need a solid understanding of IT service management (ITSM) principles, experience with incident and change management processes, and often a degree in information technology or a related field. Familiarity with BMC Remedy AR System, ITIL certifications, and proficiency in scripting or database management are typically required. Strong problem-solving skills, attention to detail, and effective communication help administrators manage tickets efficiently and collaborate with support teams. These capabilities are crucial for maintaining smooth IT operations, ensuring timely issue resolution, and optimizing workflow management within organizations.

What are the most common challenges faced when working with the Remedy Ticketing System in an IT support role?

One of the most common challenges when working with the Remedy Ticketing System is managing a high volume of tickets while maintaining accuracy and timely responses. Technicians often need to quickly prioritize issues, communicate effectively with end-users, and collaborate with other IT teams to resolve complex incidents. Adapting to frequent updates and changes in workflows within Remedy can also require ongoing learning. Building strong organizational skills and familiarity with the system's automation features can help streamline ticket management and improve efficiency.

What is the Remedy Ticketing System?

The Remedy Ticketing System is an IT service management tool developed by BMC Software. It is widely used by organizations to track, manage, and resolve incidents, service requests, and changes in IT environments. The system helps streamline workflows, improve communication between IT staff and end users, and ensure that issues are resolved efficiently. Remedy also offers features such as automated notifications, knowledge management, and reporting to support ITIL best practices.
What states have the most Remedy Ticketing System jobs? States with the most job openings for Remedy Ticketing System jobs include:
What job categories do people searching Remedy Ticketing System jobs look for? The top searched job categories for Remedy Ticketing System jobs are:
Remedy Ticketing System jobs near you
Infographic showing various Remedy Ticketing System job openings in the United States as of July 2026, with employment types broken down into 12% Locum Tenens, 64% Full Time, 21% Part Time, 2% Contract, and 1% Summer. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $109,527 per year, or $52.7 per hour.

Network Engineer - NE 1 TS/SCI Poly required

EMTAK LLC

Annapolis Junction, MD

Full-time

Posted 24 days ago

Job description

Network Engineer I – Cleared Position

We are seeking a motivated and technically strong Network Engineer to support secure enterprise and datacenter network environments within a high-availability government infrastructure. The ideal candidate will have hands-on experience with Cisco-based networking technologies, network security, routing and switching, and enterprise troubleshooting in mission-critical environments.

This role supports installation, configuration, monitoring, maintenance, and troubleshooting of enterprise network infrastructure including routers, switches, firewalls, VPN technologies, and virtualization platforms. Candidates should be comfortable operating in fast-paced operational environments and supporting live production systems.

Responsibilities
  • Install, configure, maintain, and troubleshoot enterprise network infrastructure
  • Support LAN, MAN, and datacenter network environments
  • Configure and support Cisco routers, switches, firewalls, and VPN technologies
  • Monitor and troubleshoot routing, switching, and TCP/IP connectivity issues
  • Support network security boundaries, ACLs, and stateful firewall policies
  • Perform physical installation and cabling of network hardware
  • Support load balancers, SAN connectivity, and virtualization networking
  • Utilize ticketing systems such as Remedy to track and document work activities
  • Participate in on-call rotation and operational support activities
  • Work within live production environments with minimal supervision
  • Collaborate with engineering and security teams on infrastructure improvements
Required Qualifications
  • 3+ years of network engineering experience with a degree, or 5+ years without a degree
  • Experience supporting enterprise or datacenter network environments
  • Strong understanding of TCP/IP protocol stack
  • Strong knowledge of Layer 2 and Layer 3 networking protocols
  • Experience with routing and switching technologies
  • Hands-on experience with Cisco networking equipment and operating systems
  • Experience with firewalls, VPNs, and network access controls
  • Experience troubleshooting enterprise network connectivity issues
  • Ability to support operational and on-call requirements
Technical Experience

Experience with one or more of the following technologies:

  • Cisco IOS
  • Cisco NX-OS / CatOS
  • Cisco routers and switches
  • Cisco ASA firewalls
  • TACACS+
  • VPN/IPSEC technologies
  • Load balancers
  • Fiber Channel SAN
  • Infiniband
  • VMware virtualization
  • Solaris Containers
  • Atlassian Tool Suite
  • HP OpenView
  • Remedy ticketing systems
Preferred Qualifications
  • Experience with enterprise network architecture and datacenter design
  • Experience supporting secure government or classified environments
  • Familiarity with network monitoring and packet capture tools
  • Experience with virtualization and cloud-connected infrastructure
  • Strong troubleshooting and documentation skills
Certifications Preferred
  • Cisco Systems CCNA
  • CCNP
  • Security+
  • Other relevant networking or security certifications
Clearance Requirement
  • Active security clearance required
  • Ability to maintain clearance eligibility throughout employment
Work Environment
  • Fast-paced enterprise operations environment
  • Mission-critical infrastructure support
  • On-call rotation required
  • Hybrid of engineering, operational support, and infrastructure deployment responsibilities