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Remedy Ticketing System Jobs (NOW HIRING)

360 IT Professionals

Avaya Administrator

Lansing, MI · On-site

Qualifications Avaya System Administration (Moves, Adds, Changes) experience Avaya Call Management (Contact Center reporting) experience Cisco Unity Voicemail experience Remedy Ticketing System ...

C3EL

Senior Help Desk Technician

Anchorage, AK

$20.50 - $27.50/hr

Manage and track incidents through Altiris Help Desk and Remedy ticketing systems. * Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM. * Administer and maintain ...

Marathon TS

Customer Support Representative

Washington, DC · On-site

$18 - $24.50/hr

Experience with Remedy or similar ticketing and incident management systems. * Fundamental understanding of Network and Technology Infrastructure components, including internet connectivity ...

OBXtek Inc.

Tier 2 APR Technical Support

Washington, DC · On-site

$42K - $53K/yr

Respond to escalated tickets from Tier 1 via the Remedy ticketing system. * Diagnose, troubleshoot and resolve issues related to VPN connectivity, password resets, and USDA-approved desktop software.

OBXtek Inc.

Tier 2 APR Technical Support

Washington, DC · On-site

$42K - $53K/yr

Respond to escalated tickets from Tier 1 via the Remedy ticketing system. * Diagnose, troubleshoot and resolve issues related to VPN connectivity, password resets, and USDA-approved desktop software.

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Remedy Ticketing System information

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$166.5K

How much do remedy ticketing system jobs pay per year?

As of Jul 8, 2026, the average yearly pay for remedy ticketing system in the United States is $109,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $130,000.00 per year, depending on experience, location, and employer.

What is the difference between Remedy Ticketing System vs Help Desk Technician?

AspectRemedy Ticketing SystemHelp Desk Technician
Primary RoleSoftware platform for managing IT service requests and incidentsIT support professional handling user issues and troubleshooting
Required SkillsITSM tools, ticketing workflows, basic scriptingCustomer service, troubleshooting, technical knowledge
Work EnvironmentIT departments, service desks, enterprise settingsHelp desks, support centers, corporate offices
CertificationsITIL, ServiceNow certifications, Remedy certificationsCompTIA A+, HDI Support Center Analyst

The Remedy Ticketing System is a software platform used by organizations to manage and track IT service requests, while Help Desk Technicians are professionals who use such systems to resolve user issues. The system streamlines incident management, whereas technicians provide direct support. Both roles are essential in IT service management, with the system serving as a tool for technicians to perform their duties efficiently.

What are the key skills and qualifications needed to thrive as a Remedy Ticketing System Administrator, and why are they important?

To excel as a Remedy Ticketing System Administrator, you need a solid understanding of IT service management (ITSM) principles, experience with incident and change management processes, and often a degree in information technology or a related field. Familiarity with BMC Remedy AR System, ITIL certifications, and proficiency in scripting or database management are typically required. Strong problem-solving skills, attention to detail, and effective communication help administrators manage tickets efficiently and collaborate with support teams. These capabilities are crucial for maintaining smooth IT operations, ensuring timely issue resolution, and optimizing workflow management within organizations.

What are the most common challenges faced when working with the Remedy Ticketing System in an IT support role?

One of the most common challenges when working with the Remedy Ticketing System is managing a high volume of tickets while maintaining accuracy and timely responses. Technicians often need to quickly prioritize issues, communicate effectively with end-users, and collaborate with other IT teams to resolve complex incidents. Adapting to frequent updates and changes in workflows within Remedy can also require ongoing learning. Building strong organizational skills and familiarity with the system's automation features can help streamline ticket management and improve efficiency.

What is the Remedy Ticketing System?

The Remedy Ticketing System is an IT service management tool developed by BMC Software. It is widely used by organizations to track, manage, and resolve incidents, service requests, and changes in IT environments. The system helps streamline workflows, improve communication between IT staff and end users, and ensure that issues are resolved efficiently. Remedy also offers features such as automated notifications, knowledge management, and reporting to support ITIL best practices.
What states have the most Remedy Ticketing System jobs? States with the most job openings for Remedy Ticketing System jobs include:
What job categories do people searching Remedy Ticketing System jobs look for? The top searched job categories for Remedy Ticketing System jobs are:
Remedy Ticketing System jobs near you
Infographic showing various Remedy Ticketing System job openings in the United States as of July 2026, with employment types broken down into 12% Locum Tenens, 64% Full Time, 21% Part Time, 2% Contract, and 1% Summer. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $109,527 per year, or $52.7 per hour.

Computer Systems Analyst II

QBE LLC (Federal)

Aberdeen, MD

Other

Posted 24 days ago

Job description

Description

About QBE, LLC

QBE, LLC is a mission-focused technology and security solutions provider supporting defense and federal customers worldwide. We deliver high-impact capabilities where precision, accountability, and technical excellence directly support national-level objectives.

#qf #qg


QBE is seeking a Computer Systems Analyst to support the IEW&S contract.


Responsibilities

Candidates shall provide Information Technology subject matter expertise and services, which typically includes: 

  • Being the central point of contact for all coordination/integration/planning efforts between CPE and NEC to include (but not limited to) end user account maintenance in the Army Training and Certification Tracking System (ATCTS) and ticket submission and management in the Army Enterprise Service Desk (AESD) REMEDY ticketing system 
  • Resolving NIPR (unclassified) and SIPR (classified) enterprise, hardware, and software technical issues to include (but not limited to) system and end user account maintenance 
  • Serving as Information Management Specialist in effectively assisting in the organization's management of Information Management/Information Technology (IM/IT) processes and resources which enable the organization's business and mission effectiveness 
  • Being proficient in using, deploying, administering, and configuring at the Army Enterprise Level, the entire MS Office 2013 Suite to include Outlook, Windows 7 or above Operating System, Project Pro, Visio, Access, PowerPoint; Adobe Acrobat Reader/Creative Cloud/Pro, Lotus Sametime Chat and MS Communicator applications, CISCO VPN client, McAfee security suite, and JAVA 
  • Being proficient in using, deploying, administering, and configuring at the Army Enterprise Level network and non-network multi-function printers, computer docking stations, monitors, televisions, routers, switches; anything connected to end user's computers and/or the Aberdeen Proving Ground enterprise 
  • Supporting analog and digital multi-line telephones 
  • Supporting CISCO virtual communication equipment 
  • Communications: Garrison telecommunications may include voice, video and computer communication lines, local area networks, telephone systems, facsimile systems, and secure/non-secure telephone systems 
  • Automation: Computer software, peripherals, web services database management, knowledge management copiers, and support secure and non-secure electronic associated services 
  • IT Planning: IT service level management, life cycle planning, new equipment fielding, teleconference services, wireless infrastructure, and mission systems support 
  • Information Assurance: Enforce Information Assurance/Computer Network Defense policies and procedures, in accordance with NEC direction, accreditations, Goal 1 waivers, Certificates of Networthiness (CONS), Army Portfolio Management System (APMS), and IA training for Garrison 

Requirements

  • Active US Government clearance at Secret level or higher
  • Ability to work onsite at APG
  • Bachelor's degree or additional 4+ years of relevant experience
  • Minimum 5+ years relevant experience required
  • Ability to communicate effectively with team and other stakeholders

Equal Opportunity Employment Statement

QBE is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender-identity and/or expression, age, disability, Veteran status, genetic information, pregnancy (including childbirth, lactation, or related medical conditions), marital status, neurodivergence, ethnicity, ancestry, caste, military/uniformed service-member status, or any other characteristic protected by applicable law.

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