Reliability Manager Jobs in Ancaster, ON (NOW HIRING)

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver - it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you. Description Air Network Product & Performance is responsible for driving performance, planning, and product enablement across the air network. This role will lead the performance framework across air carriers, improves network visibility and reliability, and leverage forecasting and planning models to support network decisions, enabling consistent execution and continuous improvement across the network. Responsibilities Network Performance & Carrier Management Establish and manage performance frameworks across air carriers (service, cost, reliability) Drive active performance management, including KPI tracking, root cause analysis, and corrective actions Support structured carrier engagement with fact-based insights (capacity, performance, cost drivers) Improve visibility and accountability across the network Planning, Forecasting & Decision Support Develop robust forecasting and planning models to support network and capacity decisions Analyze volume flows, trade lanes, and cost/service trade-offs Replace ad hoc or “napkin math” approaches with structured, repeatable analysis Support evaluation of new opportunities alongside Solutions and Commercial teams Product Enablement (Air Freight, Courier, SHS) Support scalable development of, Air Freight, Express Courier, Non-Standard Courier (SHS: oversize, special handling, supply chain solutions) Translate commercial opportunities into operationally viable service models Define parameters, constraints, and requirements to enable consistent execution Work closely with Sales and Implementation teams to operationalize offerings Process, Governance & Continuous Improvement Establish structured approaches to: Network planning and evaluation Product rollout and implementation Performance management and reporting Build tools, templates, and governance routines to drive consistency Apply continuous improvement and quality management discipline across the air network Program & Cross-Functional Delivery Lead or support cross-functional initiatives (network changes, new services, product launches) Coordinate across Operations, Commercial, IT, and partners to ensure aligned execution Provide disciplined program structure using PMI-based approaches Qualifications 7-10 years of progressive experience in all or a combination of: Air cargo / airline operations or network environment or Freight forwarding / integrated logistics Carrier or vendor performance management Product and service development Network planning, forecasting, or operational analysis Strong analytical capability (, modeling, scenario analysis, Powerpoint) Experience applying structured program and project management (PMI discipline) Process-oriented mindset with focus on consistency, governance, and execution Ability to translate commercial opportunities into operational reality Strong cross-functional collaboration (Operations, Commercial, Implementation) Clear, practical communicator Skills Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs. POSTING DETAILS Location: 530 - Corporate Working Conditions: Office Environment Reports to: General Manager Air Freight Purolator is an equal opportunity employer committed to diversity and inclusion . We welcome all qualified applicants and provide accommodations during the recruitment process upon request. Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster. Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com . To apply, visit our Careers Page. We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive. Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .