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Relay Operator Jobs in Baltimore, MD (NOW HIRING)

Mercy Medical Center

PBX Operator

Baltimore, MD · On-site

$17.83/hr

Summary Join Our Team at Mercy Medical Center - Now Hiring a PBX Operator! Mercy Medical Center is ... Take and relay messages for physicians appropriately, including digital and/or alpha paging.

Mercy Medical Center

PBX Operator

Baltimore, MD

$26.75/hr

Summary Join Our Team at Mercy Medical Center - Now Hiring a PBX Operator! Mercy Medical Center is ... Take and relay messages for physicians appropriately, including digital and/or alpha paging.

Mercy Medical Center

PBX Operator

Baltimore, MD · On-site

$26.75/hr

Summary Join Our Team at Mercy Medical Center - Now Hiring a PBX Operator! Mercy Medical Center is ... Take and relay messages for physicians appropriately, including digital and/or alpha paging.

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All JobsRelay Operator JobsRelay Operator Jobs in Baltimore, MD

Relay Operator information

See Baltimore, MD salary details

$10

$19

$29

How much do relay operator jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for relay operator in Baltimore, MD is $19.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $21.97 per hour, depending on experience, location, and employer.

What are the main responsibilities of a relay operator during a typical shift?

As a Relay Operator, your primary responsibility is to facilitate communication by accurately relaying messages between individuals, typically between those who are deaf, hard of hearing, or speech-impaired and standard telephone users. You will use specialized systems to transcribe voice to text and vice versa while adhering to strict confidentiality and accuracy standards. The role often involves sitting at a dedicated workstation, handling a steady flow of calls, and maintaining focus to provide prompt, clear service. Relay Operators often work independently but are also supported by a team of supervisors and fellow operators who assist with training or complex situations. This position helps bridge vital communication gaps and plays a critical role in ensuring equal access to telecommunication services for all users.

What are the key skills and qualifications needed to thrive in the relay operator position, and why are they important?

To thrive as a Relay Operator, you need keen attention to detail, strong listening skills, and the ability to accurately relay spoken communication, often supported by a high school diploma or equivalent. Familiarity with specialized telecommunications equipment, TTY/TDD devices, and operator consoles is commonly required, with on-the-job training or certification provided by employers. Patience, professionalism, and excellent verbal communication are important soft skills for maintaining quality service and managing stressful or repetitive tasks. These abilities are essential to ensure seamless, confidential, and precise information exchange between parties who rely on relay services for effective communication.

What is a relay operator?

A Relay Operator facilitates communication for individuals with hearing or speech disabilities by relaying phone conversations between text-based systems and voice callers. They transcribe spoken words into text and read typed messages aloud to ensure smooth communication. Relay Operators must type quickly and accurately while maintaining confidentiality. This role is essential in providing equal access to telecommunication services.

What are popular job titles related to Relay Operator jobs in Baltimore, MD? For Relay Operator jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Relay Operator jobs in Baltimore, MD look for? The top searched job categories for Relay Operator jobs in Baltimore, MD are:
Relay Operator jobs near you
Infographic showing various Relay Operator job openings in Baltimore, MD as of July 2026, with employment types broken down into 43% Full Time, 54% Part Time, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,472 per year, or $19.9 per hour.

Senior Relay Technician - Utility & High-Voltage Protection - Union

Asplundh Electrical Testing, LLC

Baltimore, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Description
About the Role
At Asplundh Electrical Testing, safety is not a priority-it is our foundation. The Senior Relay Technician plays a critical role in ensuring the safe, reliable operation of medium- and high-voltage utility substations through advanced protective relay testing, commissioning, and maintenance activities.
This position is ideal for professionals with a utility background who have hands-on experience testing and commissioning transmission and distribution protection systems. You will serve as a technical lead in the field, guide crews through complex outage work, and reinforce Asplundh's reputation for safety, precision, and service excellence.
We are experiencing strong growth and are immediately hiring Senior Relay Technicians with deep expertise in protection and control, relay schemes, and substation energization. If you enjoy solving complex protection challenges, leading safe work execution, and influencing system reliability at scale, we'd like to speak with you.
As a NETA-accredited, independent electrical testing and engineering organization, Asplundh Electrical Testing sets the benchmark for technical excellence and unwavering safety across the utility, renewable energy, data center, and industrial sectors.
Candidates must be authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship.
What You'll Do
  • Lead job briefings and safety tailboards, reinforcing a "Safety First, Always" field culture
  • Perform protective relay testing, calibration, troubleshooting, and commissioning on medium- and high-voltage systems
  • Test and validate transmission and distribution protection schemes, including:
    • Distance, differential, overcurrent, breaker failure, and bus protection
  • Verify control and protection circuits for:
    • Power transformers
    • Medium- and high-voltage circuit breakers
    • Feeder relays
    • Capacitor banks and reactors
  • Support outage planning, switching coordination, energization, and restoration activities
  • Perform event analysis, relay target review, and disturbance investigations
  • Lead and mentor onsite technicians; coordinate work execution with project managers, system operators, and utility customers
  • Create and maintain accurate test reports, as-left settings, and field documentation
  • Participate in job walks, project estimating, and customer technical discussions
  • Serve as a technical resource and trainer for developing relay technicians

Travel Requirements:
Work is performed at customer sites throughout the assigned region. Regular regional travel is required, with opportunities for extended assignments outside the region as needed.
• Company vehicle provided for regional work-related travel.
What You Bring
  • 5+ years of hands-on experience in protective relaying for utility substations
  • Demonstrated experience testing medium- to high-voltage (5kV-500kV) protection systems
  • Strong working knowledge of microprocessor-based relays
  • Experience with modern relay test platforms
  • Solid understanding of utility safety rules, energized work practices, and lockout/tagout procedures
  • Ability to interpret:
    • Protection diagrams
    • AC/DC schematics
    • Wiring and logic drawings
  • Valid driver's license; ability to work outdoors, travel, and lift up to 70 lbs

Education & Credentials
  • NETA Level III or IV Certification preferred for Senior roles
    (Candidates at other NETA levels are encouraged to apply for opportunities across the organization)
  • Experience with:
    • Circuit breakers
    • Power transformers
    • Switchgear
    • RTUs and substation communications
  • Technical degree, apprenticeship, or military electrical training
  • OSHA 10 or OSHA 30
  • Valid driver's license with a clean driving history

What We Offer
At Asplundh Electrical Testing, we invest in the well-being of our people. Eligible employees enjoy a comprehensive benefits package designed to support their health, financial security, and work-life balance, including:
  • Medical, dental, and vision coverage starting on day one
  • Retirement plan to help you secure your future
  • Company-provided life insurance for added peace of mind
  • Supplemental life insurance options, including spouse and child coverage
  • A variety of voluntary Aflac supplemental insurance programs
  • Long-term disability coverage
  • Pre-paid legal plan
  • Employee Assistance Program (EAP) to support personal and professional well-being
  • Paid time off to recharge and refresh
  • Paid holidays
  • Access to employee discount programs and helpful resources

*Benefits listed above are available to eligible employees. Eligibility requirements and plan provisions apply
Please note: For roles that fall within union-represented territories, certain benefits and employment terms may differ from what's listed here. In those cases, the applicable local union agreement will guide the specific benefits and provisions. We're committed to transparency and will walk you through what applies to your location during the hiring process.
Who We Are
Asplundh Electrical Testing (AET) has been a leading provider of independent electrical testing services since 1981. Headquartered in Foxboro, MA, with regional offices across the country, AET specializes in substation commissioning, acceptance testing, and maintenance for clients in electrical transmission, distribution, and generation. As a NETA-certified company and a member of Asplundh Engineering Services-a subsidiary of Asplundh Infrastructure Group-AET is committed to delivering reliable, high-quality services at competitive prices.
An Asplundh Company
As part of the Asplundh family, AET benefits from extensive resources and a century of experience. Together, we provide utilities with comprehensive end-to-end services, from design to construction, testing, and maintenance, ensuring reliability and peace of mind.
Our Commitment
At AET, we believe in tackling challenges together with our customers, leveraging our collective experience and resources to achieve success in every project.
Benefits
We offer a competitive range of benefits to support our employees' health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager.
Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.
An Equal Opportunity Employer.
Please note:
  • All job offers are subject to pre-employment drug screening and a background check.
  • Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position.
Notice to Agencies: We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.

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