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Relationship Management Associate Jobs in Raleigh, NC

Apex Tool Group, LLC

Sr. Manager, CRM

Apex, NC · On-site

This role owns the end-to-end CRM product vision, roadmap, and value delivery, and is accountable ... Each day, our associates strive to find new and exciting ways to help our customers solve their ...

Wells Fargo

Associate Relationship Manager

Raleigh, NC · Hybrid

Associate Relationship Managers work alongside Senior Relationship Managers and engage in real ... Commercial account relationship management experience * Intermediate knowledge and understanding of ...

8 Rivers

Capital Management Associate

Durham, NC · Hybrid

About this Opportunity 8 Rivers is seeking a Capital Management Associate to help drive financial ... Help build and maintain external relationships that support current and future commercial and ...

8 Rivers

Capital Management Associate

Durham, NC · On-site

About this Opportunity 8 Rivers is seeking a Capital Management Associate to help drive financial ... Help build and maintain external relationships that support current and future commercial and ...

MyEyeDr.

Sr. IT CRM Developer

Raleigh, NC · On-site

Description About the role We are seeking a Sr. CRM Developer to lead the technical development and ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

Sr. IT CRM Developer

Raleigh, NC · Hybrid

Description About the role We are seeking a Sr. CRM Developer to lead the technical development and ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

IT Business Product Manager, CRM

Raleigh, NC · On-site

Candidates must have strong hands-on experience in CRM product management, campaign orchestration ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

IT Business Product Manager, CRM

Raleigh, NC · Hybrid

Candidates must have strong hands-on experience in CRM product management, campaign orchestration ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

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All JobsRelationship Management Associate JobsRelationship Management Associate Jobs in Raleigh, NC

Relationship Management Associate information

See Raleigh, NC salary details

$24.3K

$45.8K

$65.1K

How much do relationship management associate jobs pay per year?

As of Jun 9, 2026, the average yearly pay for relationship management associate in Raleigh, NC is $45,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $48,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Relationship Management Associate, and why are they important?

To thrive as a Relationship Management Associate, you need strong interpersonal skills, a background in business or finance, and experience in client service or account management. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific certifications like FINRA licenses are commonly required. Excellent communication, problem-solving, and organizational skills help you build trust and efficiently address client needs. These abilities are vital for fostering long-term client relationships and contributing to the organization's growth and reputation.

What does a Relationship Management Associate do?

A Relationship Management Associate is responsible for supporting client relationships, ensuring customer satisfaction, and assisting Relationship Managers with account management tasks. They communicate regularly with clients, address their inquiries, and help resolve issues promptly. Additionally, they may assist in preparing reports, conducting research, and coordinating with internal teams to meet client needs. Their role is essential in maintaining strong, long-term client partnerships and contributing to the overall success of the organization.

What are some typical challenges faced by a Relationship Management Associate, and how can they be addressed?

Relationship Management Associates often face challenges such as balancing the needs of multiple clients, handling urgent requests, and maintaining strong communication across teams. To address these, it's important to prioritize effectively, use robust organizational tools, and develop strong interpersonal skills. Regular check-ins with clients and collaboration with internal stakeholders can help ensure expectations are aligned and issues are resolved quickly.

What is the difference between Relationship Management Associate vs Client Services Associate?

AspectRelationship Management AssociateClient Services Associate
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, customer service experience
Work EnvironmentFinancial institutions, corporate client managementBanking, financial services, customer support
Employer & Industry UsageInvestment firms, banks, wealth managementBanks, financial institutions, service providers
Common Search & ComparisonYesYes

The main difference is that a Relationship Management Associate focuses on building and maintaining long-term client relationships, often in financial sectors, while a Client Services Associate primarily handles day-to-day client inquiries and support. Both roles require strong communication skills and customer service experience, but the Relationship Management Associate typically involves more strategic engagement with clients.

What are popular job titles related to Relationship Management Associate jobs in Raleigh, NC? For Relationship Management Associate jobs in Raleigh, NC, the most frequently searched job titles are:
Relationship Management Associate jobs near you
Sr. Manager, CRM

Sr. Manager, CRM

Apex Tool Group, LLC

Apex, NC • On-site

Full-time

Posted 9 days ago

Apex Tool Group rating

8.1

Company rating: 8.1 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

120th of 417 rated machine equipment manufacturers

Job description

The Blueprint (Role Profile)
The Senior Manager, CRM & CX Systems is the business owner of Apex Tool Group's CRM platform and related customer experience systems. This role owns the end-to-end CRM product vision, roadmap, and value delivery, and is accountable for driving adoption, business impact, and continuous improvement across Customer Service and Sales.
This role operates as a product owner and platform leader, balancing strategy and execution. It partners closely with CX, Sales, Operations, and IT to ensure the CRM ecosystem enables growth, improves customer experience, and scales with the business.
The Build (Responsibilities)
  • Own the end-to-end CRM platform strategy, roadmap, and backlog, aligned to business growth and CX objectives.
  • Act as the business product owner for CRM and related CX systems, accountable for outcomes, adoption, and value realization.
  • Define platform standards, governance, and prioritization in partnership with IT and business stakeholders.
  • Lead planning and delivery of enhancements, integrations, and new capabilities across the CRM ecosystem.
  • Partner with IT and vendors on solution design, delivery, testing, releases, and production support.
  • Oversee user acceptance testing, release readiness, and change adoption.
  • Ensure platform stability, scalability, and continuous improvement.
  • Drive adoption and effective use of CRM across Customer Service and Sales.
  • Partner with functional leaders to translate business needs into scalable platform solutions.
  • Establish feedback loops, usage insights, and improvement cycles to continuously raise platform impact.
  • Own CRM data quality, core process alignment, and key platform metrics.
  • Define and maintain core workflows, standards, and documentation.
  • Support reporting and insights that demonstrate business value and operational impact.
  • Provide direction and prioritization for a dotted-line analyst and cross-functional delivery resources.
  • Establish a clear operating cadence for roadmap planning, intake, prioritization, and delivery.

The Toolbox (Qualifications)
  • Bachelor's degree required, Masters degree preferred.
  • 5+ years of experience in CRM, CX platforms, business systems, or digital product roles.
  • Proven experience owning a CRM or business platform roadmap as a product owner or platform lead.
  • Strong experience working with enterprise CRM platforms, SAP Sales and Service Cloud experience or certification strongly preferred.
  • Demonstrated ability to lead cross-functional delivery with IT, vendors, and business stakeholders.
  • Strong business acumen with the ability to translate strategy into executable platform roadmaps.
  • Excellent communication and stakeholder management skills at both operational and executive levels.
  • Experience driving adoption, change management, and business value from enterprise platforms.

At Apex Tool Group (www.apextoolgroup.com), we build innovation. Each day, our associates strive to find new and exciting ways to help our customers solve their most complex challenges. By harnessing our global resources, unprecedented insights and spirit for service, we build more than just tools for the jobsite - we help build the future.
ATG is a global manufacturer of hand and power tools, tool storage and accessories, chain, and electronic soldering solutions with more than $1.2 billion in annual revenues. Our 6,700 associates around the world have built powerhouse brands like GEARWRENCH®, SATA®, Crescent®, Cleco®, Weller® and APEX®. Our brands are trusted by the professional trades and DIY enthusiasts alike. With our roots dating back to the 1800's, our tools have driven technological advancements that drive efficiency, speed and safety for customers in a broad range of commercial and consumer markets.
As part of the ATG team, you will move fast, think globally, learn from your colleagues and grow your career. You'll enjoy competitive benefits, a healthy work/life balance and have opportunities to give back to the communities we serve.
Our six core values - Customers Come First, Integrity in All We Do, Continuous Improvement, Innovation for Growth, Passion to Succeed and Best Talent, One Team - drive our daily decisions. Connect with us on social media to learn more - Facebook, Instagram, LinkedIn and Twitter.
If your goal is to work where finding a better way never ends and your ideas become reality, join us and say #WeBuildATG!

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