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Relation Manager Jobs in Massachusetts (NOW HIRING)

Amgen

Staff Relations Manager

Cambridge, MA

Staff Relations Manager What you will do Let'sdo this.Let'schange the world. In this vital role you willbe responsible forproviding expert employee relations (ER) guidance and support to managers and ...

KRAFT GROUP LLC

Employee Relations Manager

Foxboro, MA · On-site

The Employee Relations Manager leads complex workplace investigations, manages cases from intake through resolution, and collaborates with Human Resources and Legal to ensure consistent, compliant ...

THE KRAFT GROUP

Employee Relations Manager

Foxboro, MA · On-site

$110K - $126K/yr

The Employee Relations Manager leads complex workplace investigations, manages cases from intake through resolution, and collaborates with Human Resources and Legal to ensure consistent, compliant ...

Cornerstone Bank

Customer Relations Manager

Barre, MA · On-site

$32 - $36/hr

Position Summary The Customer Relations Manager plays a key leadership role in supporting the daily operations, sales performance, and customer experience of the branch. Working closely with the ...

Databento

Exchange Relations Manager

Boston, MA · On-site +1

We're looking for our first Exchange Relations Manager to own exchange onboarding, licensing, compliance, reporting, and exchange relationship management across our growing portfolio of global market ...

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All JobsRelation JobsRelation Manager JobsRelation Manager Jobs in Massachusetts

Relation Manager information

See Massachusetts salary details

$56.2K

$116.3K

$185.1K

How much do relation manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for relation manager in Massachusetts is $116,335.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,200.00 and $147,400.00 per year, depending on experience, location, and employer.

What is the difference between Relation Manager vs Account Executive?

AspectRelation ManagerAccount Executive
Primary RoleMaintains and nurtures client relationships to ensure satisfaction and retentionGenerates new business and manages client accounts to meet sales targets
Work EnvironmentClient-facing, ongoing relationship managementSales-driven, project-based interactions
Required SkillsCommunication, relationship-building, customer serviceSales, negotiation, presentation skills
Industry UsageBanking, finance, corporate servicesMarketing, advertising, sales sectors

While both roles involve client interaction, Relation Managers focus on maintaining long-term relationships and client satisfaction, whereas Account Executives primarily aim to acquire new clients and close sales. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What are the key skills and qualifications needed to thrive as a relation manager?

To thrive as a Relationship Manager, you need strong interpersonal skills, business acumen, and a relevant degree in business, finance, or a related field. Familiarity with CRM software, data analysis tools, and often certifications in sales or financial services are typically required. Exceptional communication, problem-solving abilities, and a client-focused attitude distinguish top performers in this role. These skills are crucial for building lasting client relationships, driving business growth, and ensuring customer satisfaction.

What is a relation manager?

Relation Managers are professionals responsible for building and maintaining strong relationships with clients, customers, or business partners. They act as the main point of contact, ensuring client satisfaction by addressing concerns, providing solutions, and understanding client needs. Relation Managers often work in banking, finance, hospitality, and sales, where they help retain clients and identify opportunities for growth. Their goal is to foster long-term partnerships that benefit both the client and the organization.

What are some common challenges faced by a relation manager, and how can they be overcome?

Relationship Managers often face the challenge of balancing the needs of multiple clients while meeting organizational goals. Managing client expectations, handling difficult conversations, and staying updated on market trends can also be demanding. Successful Relationship Managers prioritize clear communication, proactive problem-solving, and continuous professional development. Building strong internal networks within the company also helps in delivering better solutions to clients and overcoming obstacles efficiently.
What are popular job titles related to Relation Manager jobs in Massachusetts? For Relation Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Relation Manager jobs in Massachusetts look for? The top searched job categories for Relation Manager jobs in Massachusetts are:
Relation Manager jobs near you
Infographic showing various Relation Manager job openings in Massachusetts as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $116,335 per year, or $55.9 per hour.

Guest Relations Manager, Hope Lodge

American Cancer Society

Boston, MA • On-site

$52K - $60K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted yesterday

American Cancer Society rating

7.8

Company rating: 7.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

157th of 770 rated non-profit organizations

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.
The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency.
Schedule: 7:30am - 4:00pm (Tuesday - Saturday)
ESSENTIAL FUNCTIONS:
  • Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service (30%)

  • Manage guest referrals, screening, and room allocation to maximize occupancy (25%)

  • Supervise front desk operations including phone inquiries and guest requests (15%)

  • Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams (10%)

  • Track and analyze occupancy data to inform decisions and improve operations (10%)

  • Resolve guest concerns and implement service recovery solutions (10%)

EXPERIENCE/QUALIFICATIONS:
  • Minimum Degree Required: High School Diploma or Equivalent

  • Preferred Degree: Bachelor's Degree

  • Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role.

  • Valid Driver's License with Clean Driving Record is Required

KNOWLEDGE, SKILLS, AND ABILITY:
  • Strong leadership and team management skills

  • Knowledge of hotel management systems and reservation software

  • Ability to analyze data and adjust processes to improve occupancy

  • Strong interpersonal and customer service skills

  • Ability to work in a fast-paced, guest-facing environment

TRAVEL REQUIREMENTS:
  • Travel Required for initial training upon hire, otherwise minimal travel required

PHYSICAL REQUIREMENTS:
  • The Guest Relations Manager may need to spend extended periods standing or walking, especially during peak check-in/check-out times or while assisting guests throughout the facility.

  • Occasionally, the Guest Relations Manager may need to lift or carry items such as luggage or supplies for guests, particularly during room turnarounds or when assisting with guest needs.

  • Some manual tasks, such as arranging guest amenities or organizing front desk materials, may be required as part of daily operations, requiring manual dexterity and physical coordination.

  • In the event of emergencies or crises, the Guest Relations Manager may need to respond quickly and assist guests in evacuating the facility or accessing emergency services, potentially involving physical exertion and mobility.

  • Conducting room inspections to ensure cleanliness, safety, and readiness for guest occupancy may involve walking throughout the facility and performing physical tasks such as checking bedding, supplies, and amenities.

The salary range for this role is between $52,800 - $60,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

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