Salary: $18.74 - $23.43 Hourly
Location : 700 W State Street, Milwaukee, WI
Job Type: Full-Time
Job Number: 2025-05491
Division: Enrollment and Retention
Department: Registration
Opening Date: 07/30/2026
Closing Date: 8/13/2026 10:00 PM Central
Application Requirements: All applicants internal and external must complete a thorough online application. Incomplete applications will not be considered.
Description
Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu.
Characteristic Duties and Responsibilities
Performs duties of a highly responsible and confidential nature to assist in the processing and direct student support in the Registration and Academic Records. Work requires comprehensive knowledge of departmental and college operations, policies and procedures, and the exercise of independent judgment, including discretion in the resolution of student problems and details. Attains full proficiency in a specific area of discipline. Works under the direction of the administrative staff in the Registrar's Office.
- Operational Support: Works with student academic records current, computerized and archived hardcopies. Performs registration for students as necessary, including overloads, etc. Except payments and research payment issues as necessary. Responsible for Clearinghouse report processing, errors, and corrections. Assists with transcripts via the Clearinghouse, knowledge of process and prepare hard copy transcripts, answer transcript emails, process all archived transcript requests, walk-in requests, process university partnership transcripts and manual correct (as needed) of transcripts using student database. Process CPLE request forms for the downtown Milwaukee Campus. Assists with student account appeals, communication to students, and account adjustment. Assists with receptionist duties, registration front desk and including directing students and visitors to the correct department including mail tasks. Scanning, workflow, and data entry. NSC verifications, degree verifications, and manual correction of records. Assists with verifying enrollment and loan deferments. Responsible for veteran support, communication and assistance to veterans. Process grade changes, instructor withdrawals. Responsible for non-attendance rosters and processing administrative withdrawals.
- Correspondence and Communication: Answer phones, respond to emails, assist with departmental email accounts, and assist walk-ins with registration needs, forms, questions, etc. Ability to run reports. Responsible for responding and processing registration email accounts. Assist with the de-registration process and communication to students and troubleshooting de-registration issues. Completes word processing, filing, and composing routine correspondence and maintains records.
- Equipment operations and maintenance: Operates personal computer and/or laptop, calculator, photocopying, fax machine and other office equipment. Duplicate records and residency determinations as needed. Receives, opens, prioritizes, distributes, and re-routes mail. Maintains and orders office supplies, equipment and materials needed for the department. Assists with the implementation of new software programs, testing, and updating current software as needed
- Committee Involvement: May be asked to participate in cross-functional committees as needed.
- Continuous Learning & Professional Development: Maintain current knowledge of best practices and standards in accounting with an emphasis on community Colleges. Actively organize and/or participate in applicable workgroups, committees and professional associations or conferences to promote continuous learning. Participate in trainings and workshops to increase knowledge, awareness, and practice of the College's diversity, equity, and inclusion initiatives.
- Integrity, Diversity, Equity, & Inclusion: Use WE CARE Service Excellence Standards, responsible for ensuring a culture of student experience and student-centered success including, but not limited to, systems, processes and procedures as well as building effective cross-functional teams. Practices honesty by demonstrating consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness and accuracy in all actions. Acts and speaks consistently with, and in support of, MATC's Mission, Vision, and Values. Addresses all student and employee behavior confidentially and respectfully.
- Other duties: Perform other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.
Qualifications
Compliance with all state, federal, and accreditation standards/requirement, as well as all MATC policies and procedures.
Required Education:
- High School Diploma and one (1) year additional coursework in a postsecondary school.
Required Experience:
- Must have a minimum of two (2) years of office experience
Preferred Education:
Preferred Experience:
- Four (4) years of office experience
Knowledge, Skills, & Abilities
- Knowledge of trends, issues, and accepted practices relevant to the position.
- Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
- Excellent attention to detail
- Familiarity with student information databases (particularly Ellucian)
- Proficient with Microsoft Office including Excel, Word and Outlook
- Ability to quickly learn new systems and processes
- Ability to work with numbers and forms, including accurate data entry skills
- Ability to analyze data and create reports as necessary
- Able to deal with interruptions and work in a fast-paced office environment
- Maintain a high level of confidentiality
- Consistently provide a high level of service to students and members of the community
- Strong written communication skills; ability to write clear, structured, articulate communications.
- Excellent organizational skills with an ability to prioritize and manage multiple tasks and a variety of demands.
- Strong self-motivation and ability to work both independently and as a team member.
- Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment.
Supplemental Information
Start Date: This position supports the Registration Department and is available to start immediately.
Hours: 38.75 hours per week, Monday - Friday. Work hours may fall between 8am - 6pm. This position works 100% on site.
Salary: The hour rate is determined by years of experience credit and internal salary equity. Pay determination will be only based on years of credited experience that is listed on the job application, please include complete work history.
Interviews: Selected qualified candidates will be invited to virtually interview for this position on a date to be determined.
EEOC: Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.
Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email jobs@matc.edu.
Health Insurance
- MATC offers a choice between two medical insurance plans. See below for plan types:
- Low Deductible PPO
- High Deductible PPO
- Upon selection, the coverage begins the first of the month following start date. You will have 30 days from your start date to enroll.
- MATC contributes a generous percentage towards medical insurance premium.
- Both medical plans include prescription drug coverage at no additional cost to employees.
- Employees are offered an option to enroll in a Health Care Flexible Spending Account (FSA) with the selection of the Low Deductible PPO plan.
- Employees are offered an option to enroll in a Health Savings Account (HSA) with the selection of the High Deductible PPO plan with employer contributions.
Dental Insurance
- MATC offers a group dental plan through Delta Dental.
- Upon selection, the dental insurance plan coverage begins the first of the month following start date.
- Annual maximum per covered person is $2,500; plan covers preventive, routine, restoration, and has an orthodontic benefit for dependents up to age 19.
Vision Insurance
- MATC offers a group vision plan through Superior Vision..Upon selection, the vision insurance plan coverage begins the first of the month following start date.
- Plan covers eye exam, frames, lenses and contact lenses.
Group Life Insurance
- MATC offers group term life insurance benefits through Madison National Life Insurance Company effective the first of the month of start date and is fully paid for by the College. The amount of insurance is based upon the employee's annual earnings rounded to the higher $1,000.00. The benefit is doubled in the event of accidental death.
- Supplemental Life Insurance is also available at group rates for employees, spouses, and dependents to purchase.
Long-Term Disability
- MATC offers long-term disability insurance through Madison National Life Company after 30 days of employment and is fully paid for by the College. Benefits provided are equal to 66 2/3% of base monthly earnings.
Flexible Spending Accounts
- MATC offers two types of Flexible Spending Accounts (FSA):
- Health Care FSA
- Dependent Care FSA
- This type of benefit allows employees to set aside pre-tax dollars per calendar year for a variety of medical, dental, and vision expenses (for a Health Care FSA) and for day care expenses for children under 13 or family members that are dependent on you for more than half their support (for a Dependent Care FSA) up to a maximum amount.
Retirement Savings
- Regular full-time employees of MATC who are hired for greater than 12 months become members of the Wisconsin Retirement System (WRS)'s pension system as of day one of employment. The College currently pays the full cost of the employer contribution (6.9%), and the employee pays the full part of the employee contribution of 6.9% of salary. There is a five year vesting period requirement in order to qualify for any employer contributions made on the employee's behalf. Contribution rates are subject to change annually as set by the State.
- In addition to the WRS pension account, employees may enroll in other optional retirement savings plan such as a 403(b) account or a 457 account on a pre-tax or post-tax basis.
Sick Leave
- MATC offers employees a generous sick leave plan per year.
- Each employee may accumulate up to 165 days of full sick leave with an unlimited accumulation of half pay sick leave.
Vacation
- MATC offers a vacation policy to employees for the purpose of rest and relaxation.
- Vacation is earned at a generous rate each year of employment. (Not available for Instructors)
Paid & Flexible (Floating) Holidays
- MATC offers 12 paid holidays for non-Faculty positions and 7 paid holidays for Faculty positions.
- MATC provides two flexible (floating) holidays per employee per year. (Not available for Instructors).
Tuition Benefits:
- Employees are eligible for tuition reimbursement and waiver after completing probationary period.
- Amount allowed per fiscal year is 18 credits at MATC or $1,400 at other accredited institutions.
01
Do yo have a high school diploma or higher?
02
Do you have one year of post-secondary education (12 credits)?
03
Do you have a minimum of two (2) years of office experience?
04
Please provide your salary expectations. Please provide a range, do not write n/a or negotiable.
Required Question