Regional Technical Operations Manager Jobs in Boca Raton, FL

Regional Technical Training and Development Manager

About Us:

Elevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry’s best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated’s local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.

Both Elevated and APi Group share a commitment to creating a people-first culture that focuses on leadership development and professional growth. APi Group’s purpose, We Build Great Leaders, drives both companies to empower employees at all levels. Whether at the local level or within the broader APi network, our teams are guided by a distinct leadership culture that fosters collaboration, innovation, and excellence. Together, we are redefining elevator services with entrepreneurial spirit, superior service, and a shared vision of becoming the global standard of excellence.

Position Overview:

The Regional Technical Training and Development Manager will work with the People and Safety teams in designing, implementing, and managing comprehensive learning and development programs aimed at enhancing the technical skills, safety practices, and service delivery of Field Leaders within their region. This role plays a critical role in ensuring that all Field Leaders are equipped with the necessary skills to meet company standards for maintenance and repair of elevators, escalators, and other vertical transportation systems.

This role also ensures that Field Leaders meet certification and licensing requirements, including supporting teammates through Certified Elevator Technician (CET) certification programs, overseeing mechanic licensing, and managing apprenticeship programs that cultivate the next generation of elevator professionals.

Key Responsibilities:

• Training Program Development:
• Partner with the People and Safety teams to design and develop training programs and materials focused on technical skills, safety protocols, and industry standards for elevator systems.
• Drive the CET certification process, ensuring they are fully prepared to pass exams and meet required qualifications.
• Oversee the apprenticeship program, mentoring Apprentices and ensuring they receive the necessary support, technical instruction, and on-the-job training to advance their careers.
• Prepare Field Leaders for mechanic licensing requirements in their state or local region, including guidance on regulatory exams and compliance processes.
• Continuously assess and update training materials based on evolving technologies and industry changes.

• Field Leader Training:
• Conduct hands-on and classroom-based training for new hires and existing Field Leaders, covering maintenance, troubleshooting, and repair.
• Provide refresher courses to reinforce safety practices
• Organize and facilitate on-the-job training (OJT) sessions for continuous learning and development.

• Performance Monitoring and Improvement:
• Evaluate the performance of Field Leaders during and after training to assess skill levels and identify areas for improvement.
• Develop individualized training plans to address gaps in knowledge or skills.
• Track and report training outcomes and improvements in field operations performance to management.

• Compliance and Safety:
• Promote a culture of safety through education and adherence to company safety policies.

• Collaboration and Communication:
• Work closely with Branch Managers and Field Supervisors to identify training needs and develop strategies to address them.
• Serve as a subject matter expert in field operations and act as a resource for technical questions from field teams.

• Travel:
• Regular travel within the region to provide on-site training and support.

Qualifications:

• Education:
• High school diploma or equivalent required. Technical degree or certifications in elevator technology or a related field preferred.

• Experience:
• Minimum of 10 years of experience in the elevator or vertical transportation industry, with hands-on experience in field operations, installation, maintenance, or repair.
• Previous experience in a training or supervisory role is highly desirable.

• Skills:
• Strong technical knowledge of elevator systems, including installation, troubleshooting, and repair.
• Excellent communication and presentation skills, with the ability to train diverse groups of people effectively.
• Knowledge of OSHA regulations, safety standards, and elevator industry best practices.
• Ability to design and develop training materials using a variety of media (e.g., PowerPoint, video, hands-on demonstrations).
• Bilingual in English and Spanish

• Other:
• Valid driver’s license and willingness to travel regularly within the assigned region.

Elevated is an Equal Opportunity Employer. We value diversity and encourage applicants of all backgrounds regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.