Regional Operations Director Jobs in Raleigh, NC

Description

Job Summary:

The Regional Manager of Cut Produce Kiosks will oversee the operations, sales, and distribution of cut produce products across franchisee-run kiosks within an assigned region. This role involves ensuring that franchisees maintain company standards, achieve operational efficiency, and meet sales targets. The Regional Manager will collaborate closely with franchisees, host locations, sales teams, and supply chain personnel to optimize operations and drive growth in the cut produce sector. This position focuses on fostering franchisee success in alignment with GBC Food Services, LLC's "win-win-win" model, which emphasizes mutual benefit for the company, franchisees, and customers. Key responsibilities include providing guidance, ensuring compliance with brand standards, assisting in marketing strategies, and driving operational excellence.

Supervisory Responsibilities:

• Spearhead hiring and training efforts for Regional Managers and Field Supervisors.
• Coordinate and manage schedules for department managers.
• Conduct comprehensive and timely performance evaluations.
• Oversee disciplinary actions and terminations, ensuring alignment with company policy.

Primary Duties/Responsibilities:

• Analyze and implement strategies based on P&L statements.
• Attend and report on sales meetings.
• Conduct and document regular store visits.
• Uphold Supreme Service Solutions operational standards.
• Support store recruitment, new openings, and transitions.
• Foster strong relationships with store managers and Franchisees.
• Oversee sales flow and devise strategies for sales improvement.
• Manage Menu items bar until Franchisee takeover.
• Recruit and supervise local chefs and Franchisees.
• Serve as the primary point of contact for the designated region.
• Report to the Director of Franchisee Operations.
• Execute compliance audits.
• Champion initiatives to boost regional sales.
• Ensure Franchisee orders meet set targets.
• Understand and advise on steritech audits.
• Evaluate and enhance company efficiency and effectiveness.
• Review and improve business procedures and day-to-day operations.
• Prioritize safety and adequacy of work environments.
• Enhance customer satisfaction through policy and procedure adjustments.
• Oversee the entirety of operations for the designated region.
• Compile weekly reports on regional operations.
• Represent the company positively to various stakeholders.
• Organize and manage Menu items Chef replacements and operational contingencies.

Secondary Duties/Responsibilities:

• Mastery of Technical Skills, Regulatory/Food Safety & Brand Knowledge, Problem Solving Skills, and Leadership Skills.
• Aiming for excellence in Leadership Skills.
• Pursue continued personal and professional development.

Requirements

Required Skills/Abilities:

• Comprehensive understanding of business and finance concepts.
• Excellent communication and interpersonal skills.
• Proficient managerial and diplomacy capabilities.
• Mastery of Microsoft Office Suite.
• Outstanding organizational, analytical, and problem-solving abilities.
• Education and Experience:
• Bachelor's degree in Business Administration or related field.
• Minimum of 8 years of relevant experience.
• Candidates should either possess the ServSafe Manager Certification upon joining or acquire it within an agreed timeframe post-hiring.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Able to lift up to 25 pounds, especially when handling produce crates.
• Regular travel within the assigned region, with occasional national trips.
• Extended periods in cold environments such as coolers.

Work Environment:

• Dynamic retail environment with a strong emphasis on fresh produce quality and safety.
• Regular visits to franchise locations, interacting with staff, observing operations, and possibly handling produce directly.

Equal Opportunity Statement:

We are an equal opportunity employer, deeply valuing diversity. Our commitment is to foster an inclusive environment for all employees, basing employment decisions on merit, qualifications, and business needs.

Other Duties:

Please note this job description isn't exhaustive. Duties and responsibilities may change, or new ones may be assigned at any time with or without notice.