Regional Care Manager Jobs (NOW HIRING)

AncoraTN (ATN), formerly End Slavery Tennessee, works tirelessly to nurture survivor healing and strategically combat human trafficking in Middle Tennessee. We seek to break cycles of exploitation and support survivors of human trafficking as they heal from their traumas—offering long-term, comprehensive aftercare services. Through training communities and professionals, advocating for legal changes, and implementing prevention programming, AncoraTN works to stop human trafficking before it ever begins.

AncoraTN was founded in 2012 as a faith-based, not-for-profit organization for the purpose of community awareness and education. We strive to create an environment of faith and spirituality to restore hope and a lifetime of community. We are an agency committed to trauma-informed principles and seek to promote an environment focused around a diverse and inclusive team - all working towards the mission and vision of the organization.

REPORTS TO: TCTA Statewide Liaison

The ECM Task Force Regional Care Coordinator is a key role focused on enhancing regional systems of care for victims of human trafficking (HT) across assigned regions in Tennessee. While the position may involve some direct support to individual victims, no more than approximately 20% of the time will be dedicated to providing direct services. The primary emphasis is on facilitating, coordinating, and building regional capacity to identify and respond to human trafficking through collaborative networks, expanding service availability, especially in rural areas and for male/labor trafficking victims, ensuring coordinated, trauma-informed support systems that improve victim identification and comprehensive care.

This position will be assigned to AncoraTN and is funded by the Department of Justice, Office for Victims of Crime, under the Enhanced Collaborative Model (ECM) Task Force to Combat Human Trafficking grant (award timeframe 10/01/2024 – 09/30/2027), and will be required to work with the Tennessee Human Trafficking Task Force (THTTF) personnel including the Task Force Victim Service Provider/TCTA Liaison, other ECM funded Regional Care Coordinators, and the Task Force Director.

Employment will be contingent upon funding and organization requirements.

Facilitate and strengthen collaboration among service providers, nonprofits, healthcare providers, and other stakeholders across the assigned Tennessee region(s) to create, centralize and formalize a more coordinated anti-human trafficking network of care.

Promote increased identification and referral of all human trafficking victims, with an emphasis on underserved populations such as those in rural areas, victims of labor trafficking, and male victims.

Work to expand and enhance the availability of comprehensive services including wrap-around, trauma-informed case management services in rural and underserved parts of the region, helping victims navigate the complex challenges of their human trafficking experiences through improved provider capacity and resource alignment.

Ensure that all human trafficking victims across each region can access seamless, comprehensive, and individualized service and support by identifying service gaps, fostering partnerships, and advocating for system-level improvements.

Build, formalize, and maintain relationships with regional partners to support victim-centered approaches and trauma-informed practices in service delivery.

Support regional and statewide efforts in training, resource sharing, and protocol development to improve overall response to human trafficking in coordination with the Tennessee Human Trafficking Task Force.

Track regional care coordination efforts and report on regional progress, service gaps, and outcomes related to collaboration, identification, and service availability as required by organizational and ECM funding guidelines.

Participate in statewide or multi-regional meetings to align local efforts with broader Tennessee anti-human trafficking initiatives.

Number of new and/or existing relationships/partnerships strengthened and developed for the Task Force during the reporting period for the ECM grant (e.g., with service providers, healthcare, nonprofits, and faith-based organizations).

Number of regional Memoranda of Understanding (MOUs), cooperative service agreements, formal agreements, policies, procedures, or protocols signed (or renewed/updated) among regional providers or within the Task Force during the reporting period for the ECM grant.

Number of service providers or organizations trained or provided technical assistance in collaboration with the Task Force on trauma-informed care, victim identification, labor/male/rural trafficking dynamics, and/or wrap-around services during the reporting period for the ECM grant.

Number of Task Force regional meetings, coalitions, or workgroups convened or facilitated during the reporting period for the ECM grant (including attendance, outcomes, and whether multidisciplinary).

Number of new or expanded services/resources for the Task Force made available in rural areas during the reporting period for the ECM grant (e.g., trauma-informed case management slots, housing options, counseling, legal aid).

Number of new, confirmed and/or potential human trafficking victims who received direct support services from the Regional Care Coordinator during the reporting period for the ECM grant (tracked as an unduplicated count, with disaggregation by victim type such as rural, male, or labor trafficking, etc.).

All reporting requirements as outlined by the Office of Victims of Crime for the ECM grant and as required by federal guidelines.

• Perform other agencyrelated duties or special projects, as directed by supervisor. Duties may change according to organizational and grant needs.
• Be oncall on a rotating basis for afterhours and weekend emergencies.
WORK ENVIRONMENT:

Work is carried out primarily in an office setting with intermittent sitting, standing, walking, and some light physical activity. Most work is performed while sitting and using the computer, phone, and engaged in face-to-face conversation with staff and/or clients. Some car travel and use of personal vehicle is required.

This position is a hybrid position with a minimum of 4 days reporting into the office. Telecommuting arrangements may be discontinued at any time at the discretion of the organization and/or supervisor.

All positions at AncoraTN interact with survivors of human trafficking from day to day. This issue is sensitive and complex. Every employee is trained in trauma-informed and strength-based approaches in order to connect with and build appropriate and encouraging relationships with survivors. We strive to create a completely judgement free work environment. Empathy, compassion, and the ability to deal with difficult situations is a must for anyone who works at AncoraTN.

EDUCATION, EXPERIENCE, AND SKILLS:

BSW or related degree; MSW preferred;

Demonstrated ability to understand and implement best practices around services for at-risk individuals and families;

Possesses the ability to effectively build and maintain collaborative relationships with individuals from a wide range of backgrounds (e.g. – professionals in the social service field, law enforcement, criminal justice, and the general public);

Strong computer skills, including word processing, data management, reporting, and presentation development;

Experience in assistance to or advocacy of victims of human trafficking, domestic violence and/or related programs preferred;

Demonstrated experience with community outreach, collaboration, and partnerships;

A working knowledge of community mainstream resources;

People-oriented with demonstrated ability to build rapport and gain trust with diverse populations;

Ability and willingness to work irregular hours when survivor needs dictate. Rotating on-call hours on nights and weekends are part of this position;

Ability to work effectively under pressure;

Excellent organizational and communication skills, both written and oral, and prompt response to messages;

Able to maintain confidentiality, as required by law and in the best interests of survivors, staff and the agency;

Fast learner, quick mind, capacity for hard work, teachable and flexible;

Valid Tennessee driver’s license, state-required driver’s insurance and access to reliable personal transportation; ability to travel throughout Middle Tennessee, including to rural and underserved areas.

ADDITIONAL REQUIREMENTS:

Initial and subsequent random drug screening is required as per agency policy.

A background check is required.

Must be willing and able to embrace and exemplify our core values.

JOB TYPE:

Full-time, 8am-4pm (willing to work some evening and weekend hours, as needed). This position is part of an on-call rotation for after-hours and weekend emergencies. Travel throughout the Middle Tennessee region is required.

SALARY AND BENEFITS:

Base Salary: $50,000-$53,000 based on a combination of skills and experience

Benefits:

Health, Dental, and Vision Insurance. Eligible after 30 days of employment. $150.00/ month for therapy reimbursement.

120 hours PTO accrued 10 hours/month. Eligible after 30 days of employment.

96 hours of sick leave accrued 4 hours/pay period. Eligible after 30 days of employment

13 paid holidays

4 floating holidays. Eligible after 30 days of employment, then annually.

Short term disability, Long term disability, AD&D and Life insurance.

Employer 403b match up to 1% of salary based on employee contributions and dependent on annual board vote. Eligible after 6 months of employment