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Refund Jobs in Tennessee (NOW HIRING)

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Guest Services Agent

Gatlinburg, TN · On-site

$14.25 - $18/hr

Handle guest refunds. * Register guests for parking. * Handle difficult conversations such as moves, transfers, or guest concerns. * Assist guests throughout their guest life cycle. (i.e., quoting ...

Kroger

CORP TAX/SALES & USE TAX AUDIT MGR

Nashville, TN · On-site

$107K - $140K/yr

C oordinate, plan and manage refund reviews concerning sales and use tax * R epresent the company at audit negotiations, tax hearings and appeals * C onsult with divisions and regional accounting ...

InstantServe LLC

Public Health Admin 1

Nashville, TN · On-site

$35/hr

Maintain license payment records, fees, refunds, and returned checks * Prepare and submit reports to the board * Handle complaints and respond to applicant/public inquiries * Coordinate board ...

Luxury Coastal Vacations

Guest Services Agent

Gatlinburg, TN · On-site

$14.25 - $18/hr

Handle guest refunds. * Register guests for parking. * Handle difficult conversations such as moves, transfers, or guest concerns. * Assist guests throughout their guest life cycle. (i.e., quoting ...

company178

AP Clerk

Nashville, TN · On-site

$50K - $60K/yr

Responsible for AR functions such as processing corporate bank deposits, applying vendor refunds, recording cash receipts in CR subledger, and researching outstanding deposit issues * Collaborate as ...

tnhealth

Senior Accountant

Franklin, TN · On-site

$73K - $91K/yr

Review and approve Refund Requests. Prepare year-end tax forms, including but not limited to 1099 forms and Sales Tax Forms. Upload payroll to AS400 and balance payroll bank statement. Other duties ...

Firehouse Subs Columbia Spring Hill

Cashier

Columbia, TN · On-site

$10 - $12/hr

Issue receipts and refunds to customers * Participate in product promotion events and initiatives to drive sales * Maintain a solid knowledge of product inventory to assist customers with their ...

Rockler

Sales Associate

Brentwood, TN · On-site

$13.25 - $18/hr

Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures. * Refers customers to other sources if we do not have the specific item with the intent of ...

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Showing results 41-60

All JobsRefund JobsRefund Jobs in Tennessee

Refund information

See Tennessee salary details

$14

$21

$33

How much do refund jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for refund in Tennessee is $21.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $27.50 per hour, depending on experience, location, and employer.

What is the difference between Refund vs Reimbursement?

AspectRefundReimbursement
DefinitionMoney returned to a customer or client due to a product or service issue.Repayment of expenses incurred by an employee or individual, often by an employer or organization.
Common UsageCustomer service, retail, online salesBusiness expenses, travel, employee reimbursements
Required CredentialsNone specific, but customer service skills helpfulReceipts, expense reports, approval processes
Work EnvironmentRetail stores, customer service centers, online platformsOffice settings, business trips, expense management departments

In summary, a Refund involves returning money to a customer due to a product or service issue, while Reimbursement pertains to repaying expenses incurred by employees or individuals. Both processes involve financial transactions but serve different purposes within business operations.

What are some common challenges faced by professionals working in refund processing, and how can they be managed?

Professionals in refund processing often encounter challenges such as handling high volumes of requests, resolving discrepancies between customer claims and transaction records, and maintaining accuracy under time constraints. Effective communication with both customers and internal teams is crucial for clarifying issues and ensuring timely resolutions. Staying organized, utilizing automated systems, and regularly updating knowledge of company policies can help manage these challenges and maintain a smooth workflow.

What is a refund specialist?

Refund specialists are professionals responsible for processing and managing refunds for customers or clients within an organization. They review refund requests, verify documentation, and ensure that refunds comply with company policies and legal requirements. Their role often involves communicating with customers to resolve disputes or clarify refund issues, as well as working with other departments to ensure timely and accurate refund transactions.

What are the key skills and qualifications needed to thrive as a refund specialist?

To thrive as a Refund Specialist, you need strong attention to detail, knowledge of accounting or finance principles, and experience with customer service, often supported by a relevant associate’s or bachelor’s degree. Familiarity with payment processing systems, ERP software, and CRM platforms is typically required. Excellent problem-solving abilities, patience, and effective communication skills help in resolving disputes and maintaining customer satisfaction. These skills ensure accurate and timely refunds, uphold company policies, and enhance customer trust in the organization.
Refund jobs near you
Infographic showing various Refund job openings in Tennessee as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $45,418 per year, or $21.8 per hour.

Guest Services Agent

Career Search

Gatlinburg, TN • On-site

$14.25 - $18/hr

Full-time

Re-posted 26 days ago

Job description

Position Summary

As a member of the Guest Services team, the Guest Services Agent will handle guest concerns and questions regarding their vacation from the time they are quoted a price until the time they check out of the property. Team members will work in multiple systems and work with multiple departments and third-party vendors to ensure the Guest has an optimal vacation experience throughout the guest life cycle based on Stoney Brook's culture, motto, and standard operating procedures put in place. Guest Services Agents will assist with all things relative to the guest experience including, but not limited to, booking, quoting, moves, transfer bookings, maintenance requests, troubleshooting, management of critical guest documents, and cancellations/refunds.

Duties & Responsibilities

  • Answer calls, emails, and texts directed to the Guest Services team from potential guests, upcoming guests, current guests, team members, vendors, and others.
  • Assist walk ins with any requests or issues.
  • Promptly communicate updates and issues to in-house guests and other team members.
  • Report, assign, and schedule maintenance and general tasks to the property management team.
  • Respond to guest complaints and concerns with enthusiasm, empathy, and warmth.
  • Troubleshoot common guest concerns and property issues.
  • Utilize available system resources to provide answers to common questions.
  • Maintain a working knowledge of all software and systems used in the guest services environment.
  • Communicate and make updates in the systems to ensure that all information communicated to guests regarding the properties is accurate, timely, andup to date.
  • Communicate real-time updates to guests regarding routine maintenance and notices from condo associations and homeowner's associations.
  • Communicate guest details to cabin associations and homeowner's associations as needed.
  • Maintain detailed records of communication received, communication sent, and action taken within system notes.
  • Assist guests with bookings for future reservations.
  • Take guest payments.
  • Handle guest refunds.
  • Register guests for parking.
  • Handle difficult conversations such as moves, transfers, or guest concerns.
  • Assist guests throughout their guest life cycle. (i.e., quoting dates, booking reservations, and utilizing available system resources to provide answers to guests).
  • Handle a variety of administrative tasks relative to revenue-generating tasks for payments, golf carts, pool heating, gap nights, etc.
  • Provide input for creating and improving departmental policies and procedures.
  • Send reminders for contracts that are pending or late.
  • Keep track of golf cart agreements & deposits for properties with golf carts.
  • Act in accordance with our motto, non-negotiables, and core values.
  • Maintain a friendly working relationship with all coworkers, third party vendors, and other departments within the company.

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. See the link below:

https://go.cultureindex.com/p/Wr3skv8tHaEfnVjBbM

Apply