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Refractory Representative Jobs (NOW HIRING)

Washington Mills

Inside Sales Representative

Grafton, MA · On-site

$53K - $73K/yr

Inside Sales Representative - Abrasive/Ceramic/Refractory Materials Position type: Full-Time, Salaried Pay range: $53,000.00 - $73,000.00 per year, depending on experience Location: North Grafton, MA ...

RHI Magnesita

Sales Manager, Steel

Hammond, IN

Support customer refractory installation and application troubleshooting. * Travel within the designated territory and represent RHI Magnesita at trade shows, industry events, and customer meetings.

RHI Magnesita

Sales Manager, Steel

York, PA · On-site

Support customer refractory installation and application troubleshooting. * Travel within the designated territory and represent RHI Magnesita at trade shows, industry events, and customer meetings.

RHI Magnesita

Sales Manager, Steel

York, PA · On-site

Support customer refractory installation and application troubleshooting. * Travel within the designated territory and represent RHI Magnesita at trade shows, industry events, and customer meetings.

RHI Magnesita

Chief of Staff - Operations

York, PA · On-site

Represent RHI Magnesita North America at internal and external forums What You Bring * University ... RHI Magnesita's team in North America helps build refractory products that solve the most extreme ...

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Refractory Representative information

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$24.5K

$44.2K

$77K

How much do refractory representative jobs pay per year?

As of Jun 6, 2026, the average yearly pay for refractory representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Refractory Representative, and why are they important?

To thrive as a Refractory Representative, you need in-depth knowledge of refractory materials, sales expertise, and a technical background—often supported by a degree in engineering or materials science. Familiarity with CRM software, industrial safety standards, and inspection tools is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build client relationships and resolve technical challenges. These skills are crucial to ensure customer satisfaction, drive sales growth, and provide effective solutions in demanding industrial environments.

What is the difference between Refractory Representative vs Refractory Sales Engineer?

AspectRefractory RepresentativeRefractory Sales Engineer
CredentialsHigh school diploma or equivalent; technical knowledge beneficialBachelor's degree in engineering or related field; technical expertise required
Work EnvironmentField visits, client meetings, industry trade showsOffice-based with site visits; technical presentations and client consultations
Industry UsageCommonly employed by refractory manufacturing and distribution companiesOften found in companies with technical product lines, combining sales and engineering

The main difference is that Refractory Representatives focus on sales and customer relationships, often with less technical background, while Refractory Sales Engineers combine sales skills with technical expertise to provide detailed product solutions. Both roles are essential in the refractory industry but serve different functions based on technical knowledge and sales approach.

What is a Refractory Representative?

A Refractory Representative is a professional who specializes in the sales, installation, and maintenance of refractory materials used in high-temperature industrial processes, such as those found in steel mills, foundries, and power plants. They act as the main point of contact between manufacturers or suppliers of refractory products and industrial clients. Their responsibilities include assessing clients’ needs, recommending suitable refractory solutions, providing technical support, and ensuring proper installation and performance of refractory linings. Refractory Representatives often have a background in materials science or engineering and possess in-depth knowledge of thermal insulation and high-temperature materials. They play a critical role in helping industries maintain safe and efficient operations.

What are some common challenges faced by Refractory Representatives in the field, and how can they be overcome?

Refractory Representatives often face challenges such as managing complex installation schedules, ensuring product compatibility with high-temperature processes, and addressing unexpected on-site issues. Effective communication with clients and installation teams is essential to anticipate needs and resolve problems quickly. Staying up-to-date with the latest refractory technologies and safety standards also helps representatives provide the best solutions and maintain strong customer relationships. Proactive planning and continuous professional development are key to overcoming these challenges and succeeding in the role.
Infographic showing various Refractory Representative job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 12% Physical, 87% Hybrid, and 1% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.
Lead Service Representative

Lead Service Representative

HarbisonWalker International

Blytheville, AR • On-site

Full-time

Posted 7 days ago

HarbisonWalker International rating

9.4

Company rating: 9.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Company Description

HarbisonWalker International is a world class refractory organization with extensive manufacturing, sales, and service capabilities and over $550 million in annual revenues. 

We provide solutions that drive industry performance in the cement and lime, energy, chemicals, non-ferrous metals, glass, iron and steel, and environmental technology industries.  

The Company operates 17 manufacturing plants and 26 distribution centers on three continents.  The Company's Corporate Headquarters are located in Moon Township, PA a suburb of Pittsburgh, near the Pittsburgh International Airport. 

Our Mission: Our solutions drive industry performance 

Our Vision:  We will be the first and only call for industry 

Our Values: We are curious, proactive, interdependent, passionate, open and results-oriented 

At HarbisonWalker International, we look for people driven by a desire to contribute, be challenged and grow. Our people make HWI a special company and are a key competitive advantage.

Job Description

Summary

At HWI, the Lead Service Representative is an essential part of customer service. A successful Lead Service Representative will act as on-site technical liaison to the customer, ensuring we meet multiple demands in a timely manner. This role requires a high level of engagement and customer interaction at various locations.  

  • Oversee and participate in the installation of refractories products or services.
  • Assessing product performance, responding to challenges with effectiveness.
  • Developing and maintaining customer relationships and providing positive customer impression of our products and company.
  • Provide periodic reports on activities and occurrences at site.         
  • Safeguard operation and maintenance of on-site machinery.
  • Ensure compliance with safety requirements and standards. 

Requirements 

  • Physical Activity:  Requires more than 2/3 of the time talking or hearing; 1/3 to 2/3 of time standing, walking, reaching, stooping, kneeling, crouching, crawling; requires less than 1/3 of the time sitting, using hands and fingers, climbing, balancing and tasting or smelling
  • Lifting:  Requires lifting up to 50 pounds 1/3 to 2/3 of the time; and lifting up to 25 pounds less than 1/3 of the time.
  • Vision:  Requires accurate close, distance, depth and peripheral vision, including the ability to adjust focus.
  • Environment:  Requires 1/3 to 2/3 of the time in wet or humid conditions, working near moving mechanical parts, working in high, precarious places and being exposed to fumes, airborne particles and outdoor weather conditions, and near vibration and less than 1/3 of the time in an office setting, exposed to toxic or caustic chemicals; in extreme heat or cold, and at risk of electrical shock.
  • Noise:  Requires working in loud conditions.
Qualifications
  • Requires Trade School degree or 2 year college degree in manufacturing, engineering or similar discipline.
  • Requires high level of expertise in refractory installation in an industrial environment
  • Requires proficiency in MS Office (i.e., Excel, Word, PowerPoint)
  • Requires knowledge of refractory product applications, manufacturing processes, quality assurance and safety standards.
  • Requires a minimum of 3 - 5 years refractory installation experience.
Additional Information

HarbisonWalker International is an Equal Opportunity Employer, committed to a diverse workforce.

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