About BoozmanHof Regional Eye Clinic
We have proudly served as Northwest Arkansas's trusted partner in eye care for more than 45 years. Our mission is simple: To empower people to live better lives through coordinated specialty eyecare. Our practice combines advanced technology, expert care, and a heartfelt commitment to our patients.
Summary
We are looking for a Refractive Program Coordinator to take ownership of the entire LASIK and refractive surgery patient journey from first inquiry through post-operative experience, while building a scalable system that supports and drives growth in surgical volume and patient satisfaction.
Duties
Patient Journey Ownership
- Manage the full refractive patient lifecycle from initial inquiry through post-op follow-up.
- Ensure timely responses, clear evaluation pathways, confident counseling, and a smooth surgical experience.
- Maintain high patient satisfaction and cultivate patient advocates.
Lead Management & Conversion
- Respond promptly to all incoming leads (phone, web, text, referrals).
- Pre-qualify and schedule refractive evaluations.
- Track, manage, and follow up on all leads using a lead management system.
- Monitor conversion rates and optimize patient flow from inquiry to surgery.
Clinical Coordination
- Perform initial screenings, testing, and patient workups.
- Prepare charts and identify strong surgical candidates for surgeon consultation.
- Maintain efficient clinic flow and coordinate care across the surgical process.
Patient Education & Sales Support
- Educate patients on procedures, expectations, and FAQs.
- Handle objections and guide decision-making.
- Present pricing and financing options.
- Schedule surgeries and coordinate pre-op requirements (testing, paperwork, medications).
Surgical & Post-Operative Experience
- Provide general oversight into the surgery-day experience of refractive patients.
- Coordinate post-op scheduling and follow-up care.
- Track outcomes and ensure continuity of care.
Marketing & Referral Development
- Participate in outreach efforts with the marketing team.
- Build and maintain relationships with referring providers (ODs).
- Track referral sources and report performance insights.
- Encourage testimonials, online reviews, and word-of-mouth referrals.
Program Operations & Performance
- Design and operate the refractive program as a revenue-generating service line.
- Maintain dashboards for lead tracking, conversions, and outcomes.
- Report performance metrics and pipeline status.
Systems Development & Process Improvement
- Build and refine workflows, scripts, and operational processes.
- Identify bottlenecks and implement improvements.
- Develop scalable systems to support program growth.
- Train and onboard future coordinators.
Qualifications
- Knowledge of medical office practices and medical terminology.
- Strong knowledge of ophthalmic refractive surgical procedures is preferred.
- Experience in sales and building streamlined operations in healthcare are preferred.
- Skilled with building and generating metrics.
- Commitment to excellence in patient care and relations.
- Embrace the core values of BoozmanHof.
- Experience is preferred but not required.
Benefits of Working at BoozmanHof
- Flexible spending account
Other Job Details
- Work Location: In person in Rogers, Arkansas
- Schedule: Full time, Monday through Friday during clinic operating hours
- Compensation consists of base compensation + performance bonuses
- A criminal check and drug test will be conducted after a conditional job offer