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Referral Call Center Jobs (NOW HIRING)

EyeSouth Partners LLC

Call Center Representative

Alvin, TX · On-site

$13 - $16.25/hr

As a Call Center Representative, you will play a vital role in delivering high-quality service to ... You will serve as the first point of contact for patients, referring doctor offices and pharmacies ...

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

... call center sales and referral program. Maintains up to date knowledge of industry, products, and services to continually improve performance and efficiencies. Assists with the development ...

TAD PGS, Inc.

Call Center Agent

El Segundo, CA · Remote

$16 - $21/hr

We have an outstanding Contract position for a Call Center Agent - Remote Job Responsibilities ... VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity ...

TAD PGS, Inc

Call Center Agent

El Segundo, CA · On-site

$21/hr

We have an outstanding Contract position for a Call Center Agent to join a leading Company located ... VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity ...

Tad PGS

Call Center Agent

El Segundo, CA · On-site

$25/hr

We have an outstanding Contract position for a Call Center Agent to join a leading Company located ... VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity ...

GovernmentJobs.com

Call Center Representative

Lansdowne, PA · On-site

$15 - $18.75/hr

Accurately documents all calls, emails, referrals, and other contacts in the designated call center database/software in accordance with established procedures. * Assesses the nature of each inquiry ...

TAD PGS, Inc.

Call Center Agent

El Segundo, CA · On-site

$25/hr

We have an outstanding Contract position for a Call Center Agent to join a leading Company located ... VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity ...

Cardiac Study Center

Call Center Representative

Spokane, WA · On-site

$19.35 - $35.12/hr

Growth opportunities within scheduling, referral coordination, and broader healthcare operations About the Role As a Patient Services Representative (Call Center) , you serve as the first point of ...

Cardiac Study Center

Call Center Representative

Spokane, WA · On-site

$19.39 - $35.12/hr

Growth opportunities within scheduling, referral coordination, and broader healthcare operations About the Role As a Patient Services Representative (Call Center) , you serve as the first point of ...

Bedford Stuyvesant Family Health Center

Be Seen First

Call Center Agent

Brooklyn, NY · On-site

$20/hr

We are seeking Call Center Agent to join our team! Applicants must have strong interpersonal skills ... Facilitates the appointment process by gathering necessary demographic, referral source and ...

Cardiac Study Center

Call Center Representative

Spokane, WA · On-site

$19.35 - $35.12/hr

Growth opportunities within scheduling, referral coordination, and broader healthcare operations About the Role As a Patient Services Representative (Call Center) , you serve as the first point of ...

Hendall Inc

Call Center Specialist

El Paso, TX · On-site

$18/hr

... Call Center Specialist to support a high-visibility call center that operates 24/7/365 to assist ... referral servicesApply quality standards to all calls and meet program deadlinesWork with ...

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Referral Call Center information

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How much do referral call center jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for referral call center in the United States is $29.21, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $36.06 per hour, depending on experience, location, and employer.

What are popular job titles related to Referral Call Center jobs?

For Referral Call Center jobs, the most frequently searched job titles are:

Infographic showing various Referral Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,750 per year, or $29.2 per hour.

Call Center Representative

Alvin, TX • On-site

EyeSouth Partners LLC
Health Care and Social Assistance • 51 - 200 employees
Learn more about EyeSouth Partners LLCexternal

$13 - $16.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Key responsibilities

  • Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.

  • Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.

  • Document call interactions and relevant patient information accurately in the call center software system.

EyeSouth Partners rating

6.1

Company rating: 6.1 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

Coastal Eye Associates offers complete and comprehensive eye care for you and your entire family. Our goal is to not only treat your ocular needs but to care for you as an individual. From routine exams to complex surgery, your trust and wellbeing are our first priority at Coastal Eye Associates. All of our medical doctors are board certified ophthalmologists with extensive experience in all areas of ophthalmic medicine.


As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service.


  • Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
  • Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
  • Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
  • Update electronic health records (EHR) accurately and efficiently.
  • Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
  • Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.
  • Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction.
  • Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination.
  • Maintain cohesive physician schedules for affiliated practices and locations.
  • Document call interactions and relevant patient information accurately in the call center software system.
  • Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
  • Participate in ongoing training to stay updated on medical procedures, policies, and call center software.
  • Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores.
  • Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.
  • Accurately and efficiently process and transfer calls as needed using a multi-line phone system

  • High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
  • Previous experience in a call center, customer service, or healthcare setting is advantageous.
  • Previous ophthalmology experience a plus.
  • Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
  • Empathy, compassion, and a customer-focused mindset when dealing with patients.
  • Familiarity with medical terminology, healthcare procedures, and insurance concepts.
  • Proficiency in using call center software, databases, and electronic health records (EHR) systems.
  • Excellent multitasking skills and the ability to work under pressure.
  • Strong problem-solving abilities to address patient inquiries effectively.
  • Ability to maintain professionalism and composure during stressful situations.
  • Understanding of HIPAA regulations and patient confidentiality.
  • Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.

We offer a competitive benefits package to our employees:

  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:

  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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