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Redirect Health Jobs in Arizona (NOW HIRING)

hillman

Customer Technical Support I

Tempe, AZ · On-site

Track, route, and redirect problems to the next level of support. * Read and interpret a variety of ... Employees are expected and encouraged to participate in safety and health program activities ...

hillman

Customer Technical Support I

Phoenix, AZ · On-site

Track, route, and redirect problems to the next level of support. * Read and interpret a variety of ... Employees are expected and encouraged to participate in safety and health program activities ...

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Redirect Health information

What is Redirect Health?

Redirect Health is a healthcare company that provides affordable healthcare plans, primarily targeting small businesses and individuals. They focus on offering cost-effective healthcare solutions by streamlining services, coordinating care, and emphasizing preventive health. Their plans often include telehealth services, access to a network of providers, and transparent pricing. The goal is to make healthcare more accessible and manageable without the high costs typically associated with traditional insurance.

What types of teams and departments do employees at Redirect Health typically collaborate with, and how does this collaboration impact day-to-day work?

At Redirect Health, employees often collaborate across various departments, such as clinical operations, member support, technology, and finance. This cross-functional teamwork is essential for providing comprehensive healthcare solutions and streamlining processes for members. Daily responsibilities may include participating in interdisciplinary meetings, coordinating care plans, or working jointly on projects to enhance member experience. Such collaboration fosters a dynamic work environment and encourages continuous learning and professional development.

What are the key skills and qualifications needed to thrive as a healthcare administrator at Redirect Health, and why are they important?

To thrive as a healthcare administrator at Redirect Health, you need a solid background in healthcare management, knowledge of healthcare regulations, and typically a degree in healthcare administration or a related field. Familiarity with healthcare information systems, billing software, and compliance tools is often required. Outstanding organizational, problem-solving, and interpersonal communication skills set top performers apart. These abilities are crucial for ensuring efficient operations, regulatory compliance, and high-quality patient and provider experiences.

What is the difference between Redirect Health vs Medical Office Assistant?

AspectRedirect HealthMedical Office Assistant
Primary RoleProvides healthcare access solutions, telehealth services, and health plan supportPerforms administrative tasks in medical offices, including scheduling, patient intake, and record management
Required CredentialsMinimal certifications, focus on customer service and healthcare knowledgeHigh school diploma or equivalent; certification may be preferred
Work EnvironmentRemote or healthcare provider settingsMedical offices, clinics, or hospitals
Industry UsageHealthcare services, health insurance supportMedical practice administration

While Redirect Health focuses on healthcare access and support services, Medical Office Assistants handle administrative tasks within medical facilities. Both roles require healthcare knowledge but differ in responsibilities and work settings, making them distinct career paths within the healthcare industry.

What are popular job titles related to Redirect Health jobs in Arizona?

For Redirect Health jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Redirect Health jobs in Arizona look for?

The top searched job categories for Redirect Health jobs in Arizona are:

What cities in Arizona are hiring for Redirect Health jobs?

Cities in Arizona with the most Redirect Health job openings:

Redirect Health jobs near you
Infographic showing various Redirect Health job openings in Arizona as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 14% Part Time, 2% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Technical Support I

hillman

Tempe, AZ • On-site

Full-time

Re-posted 20 days ago

Job description

Job Summary

The primary goal of the Technical Support I is to make sure that customer value is maintained to the standards set forth by the company. The Technical Support Representative is the Company’s front line support, aiding customers and Hillman’s Field Service Team.

Essential Job Functions*

  • Provide first level contact and convey resolutions to customer issues.
  • Track, route, and redirect problems to the next level of support.
  • Read and interpret a variety of technical manuals and diagrams.
  • Ensure detailed documentation of issues in E1 / K2.
  • Order replacement parts and systems as needed.
  • Maintain and grow a current knowledge of department operating procedures and technical product information.
  • Participate in departmental teams, provide feedback and / or recommendations for improvement.
  • Excellent interpersonal, verbal communication and active listening skills with the ability to stay composed and objective.
  • Mechanical / technical aptitude – working knowledge of software databases and remote control.
  • Available to work weekends, holidays and overtime if needed.

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

 

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

  • High School Diploma and 0-2 yrs experience (required).  Associate in IT or Technical related field and 0-3 yrs experience (preferred).  

Competencies – Knowledge, Skills, and Abilities

  • Written and verbal communication skills.
  • Skills in teamwork and collaboration.
  • Internal & External customer service skills.
  • Problem-solving skills. 
  • Practical working knowledge of MS Office applications: ability to learn call management applications (i.e., Oracle, E1, K2, LogMeIn etc.).

Work Environment and Physical Demands

Work Environment

Office: Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.

Physical Demands

Office: Sedentary.

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