Red Hat Amphitheater Jobs in Raleigh, NC (NOW HIRING)

Job Description The Raleigh Convention and Performing Arts Center (RCPAC) is seeking an experienced Director of Public Safety & Security. This employee is responsible for developing and managing comprehensive safety and security operations across the Raleigh Convention Center (RCC), Red Hat Amphitheater (RHA), and the Martin Marietta Center for the Performing Arts (MMCPA). This role oversees the direction, coordination, and evaluation of the Security Program, including related training initiatives, and administers contracts with third-party security providers.

Additionally, the Director provides daily supervision, coaching, and professional development to two full-time Security Supervisors and one full-time Dock Marshal. About You: The ideal candidate has demonstrated experience and success in developing and implementing security protocols in large scale venues. The selected candidate understands and values the team and possesses strong interpersonal skills, with an emphasis on communication skills.

They also must balance ensuring a positive customer experience with the security requirements of the venues. Key elements of this role include implementing security improvements to the venues, fostering existing and establishing new community partnerships, and developing and implementation of security policies and procedures. The Director of Public Safety and Security must demonstrate superior competencies with planning and coordinating day to day security operations, assuring the safe coordination of programs and events and conducting pre- and post-event safety reviews.

About Us: RCPAC has an amazing team of people who operate four unique venues known as The Complex- Raleigh Convention Center, Martin Marietta Center for the Performing Arts, Red Hat Amphitheater, and Coastal Credit Union Music Park at Walnut Creek. Our venues are a welcoming crossroads for visitors from near and far, a gathering place for community activities, a significant economic engine, and an important tool for building positive brand awareness for the City of Raleigh. Our department thrives on vision, focus, flexibility, and commitment to operational excellence.

As part of the city, we've made it our mission to elevate the city's reputation, set the standard for best practices, and raise awareness of Raleigh as a cultural and economic destination. Our ability to meet this demand speaks volumes about our team's commitment to ongoing quality and exceptional hospitality. Duties and Responsibilities The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job.

Employees may be requested to perform job-related tasks other than those specifically presented in this description. Oversees all aspects of The Complex's Public Safety and Security program for three downtown venues and all events hosted by The Complex Supervises and evaluates assigned employees and makes decisions about hiring, discipline and/or termination of employees; prioritizes and assigns work; develops and oversees employee work schedules Develops, implements and maintains the security management program to: increase service delivery of secure facilities; reduce, mitigate and eliminate hazards; provide accurate and thorough reporting of guest services and internal security-related incidents Develops and conducts consistent security training throughout the year Responsible for developing and maintaining an overall security access program, including electronic security technologies, as well as locking hardware and key deployment. Develops access programs around vendors and clients to ensure ease of access for those required and limiting access to others Works in conjunction with the venue leadership team in strategizing focus and initiatives for the betterment of the whole organization and, specifically, to enhance safety and security Develops and submits an annual budget for the Security Division to meet needs of the security program Takes initiative in seeking out new technologies that will keep areas of oversight progressively moving forward in an industry leadership role Actively engaged with IAVM, ESCA and ASIS local security affiliated organizations.

Builds relationships within the community with all emergency responding agencies, such as RPD, RFD, FBI, DHS, Police, Health, etc. Reviews and analyzes event requirements and develops appropriate in-house safety/security plans at the facilities. Liaisons with clients in need of specialized services i.e

VIP escorting, protection services, protestors etc. Acts as primary contact for the Convention and Performing Arts Center's emergency issues, member of the Emergency Management Team and leads the Emergency Response Team Develops, implements, and ensures facility compliance with life-safety and emergency response and evacuation policies and procedures, including annual table-top training and drills Reviews all incident reports (missing property, guest injuries, guest illness, crime reports etc.) and provides recommendations for improvements Coordinates, oversees scheduler and supervises daily public safety. Security responsibilities are to ensure appropriate coverage of the loading docks, base, assigned static locations, mobile patrol for interior and direct exterior locations Oversees the creation and implementation of criteria necessary for all contracted third-party security providers for events and venue safety Ensures all providers maintain credentials in order to remain a preferred provider for clients to contract Performs other duties as required Typical Qualifications Education & Experience Associate's Degree or 2 Years of College in Facility Management or related field; 5 to 7 years' experience in security, facility management, or related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted Preferred Licensing & Certifications IAVM Academy for Venue Safety & Security (AVSS) graduates preferred Additional Information Knowledge Of: Crowd management Emergency response Threat and event risk assessment CCTV proficiency Legal compliance Budget management Event hospitality industry Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications Supervisory principles, practices and techniques Skill In: Problem solving Communication Customer service Leadership Strategic planning and training Ability To: Maintain confidentially Work under pressure and in high stressful environments Adapt to multiple and competing priorities ADA and Other Requirements: Work Environment and Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body

Work Environment: Work is typically performed in an office or similar indoor setting. Employees may occasionally work in an outdoor environment or in a warehouse environment. Work Exposures: Employees may occasionally interact with individuals who are hostile or irate and be exposed to extreme heat (above 100 degrees) and loud noises (85+ decibels average over 8-hour working day such as heavy trucks, jack hammers, leaf blowers, lawn mowers, construction).

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.