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Residence Inn Prescott
Operations Manager
Position Description

Position Title

Operations Manager

Department

Hotel Operations

Reports To

General Manager

FLSA Status

Exempt

Position Summary

Residence Inn Prescott is seeking a hands-on, service-focused Operations Manager to help lead a highly collaborative hotel operation centered around guest experience, team support, accountability, property presentation, and operational excellence.

This role is intentionally designed differently from the traditional hotel structure. Rather than operating within rigid departmental silos, our leadership team is built around cross-functional operational leadership. We are seeking leaders who are adaptable, team-oriented, solutions-driven, relationship-focused, and capable of supporting multiple operational areas across the hotel.

The ideal candidate is a “unicorn” operator — someone willing and capable of learning all areas of the hotel while helping develop systems, support team members, solve problems, and maintain exceptional guest standards throughout the property.

This position offers exposure to all major hotel disciplines including:

· Front Office Operations

· Housekeeping Operations

· Laundry & Public Space Management

· Breakfast / Guest Hospitality Support

· Pool, Spa, Wading Pool, Patio, and Outdoor Amenity Oversight

· Preventative Maintenance Oversight

· Guest Service & Service Recovery

· Team Leadership & Development

· Property Presentation Standards

· Administrative & Operational Support

This is an excellent opportunity for an emerging hospitality leader seeking well-rounded hotel operational experience with growth potential into senior hotel leadership.

Property Overview

Residence Inn Prescott is a 93-room extended-stay Marriott property featuring:

· Complimentary full/hot breakfast operations

· Outdoor pool

· Two spas / whirlpools

· Children’s wading pool / kiddie pool

· Outdoor patio and guest gathering spaces

· SportCourt / outdoor recreational space

· Pickleball and basketball activity areas

· EV charging stations

· Fitness center

· Guest laundry and operational laundry needs

· Extended-stay guest services

· Long-term and transient business mix

Our operational philosophy is simple:

Support the team. Focus the purpose. Deliver the promise.

Leadership Philosophy

We believe strong hotel operations are built through:

· Collaboration over silos

· Accountability with support

· Contribution over job-title limitation

· Cross-training and operational understanding

· Leaders who lead from the floor, not just the office

· Team members willing to step into stress points and help where needed

· Consistent guest experience across every department

· Strong relationships with both team members and guests

At Residence Inn Prescott, contribution means more than completing assigned tasks. It means contributing to the operation, contributing to the team, contributing to the guest experience, and contributing to the relationships that allow a hotel to function well.

Our goal is to build a hotel leadership culture where operational leaders understand the full hotel — not just a single department.

Hotel Operations

· Assist in overseeing day-to-day hotel operations

· Support all operational departments as business demands require

· Ensure consistent execution of Marriott and property service standards

· Actively participate in MOD coverage and hotel leadership presence

· Respond to guest concerns and lead service recovery efforts

· Maintain strong visibility throughout the property

· Help ensure the hotel remains clean, organized, documented, safe, and guest-ready

Housekeeping & Property Presentation

· Support housekeeping operations including rooms, laundry, public areas, and guest-facing cleanliness

· Help unify housekeeping functions that may include room attendants, laundry, public space, and related cleaning responsibilities

· Ensure cleanliness standards are consistently achieved

· Assist in inspections and quality assurance processes

· Support room readiness and operational efficiency

· Reinforce preventative cleanliness and maintenance standards

· Help ensure public areas, entrances, breakfast area, restrooms, corridors, patio, pool area, and exterior guest spaces remain clean and presentable

Pool, Spa & Outdoor Amenity Oversight

· Support daily presentation and operational awareness of the outdoor pool, two spas/whirlpools, and children’s wading pool

· Ensure outdoor guest spaces are clean, organized, and guest-ready

· Monitor patio, SportCourt, pickleball/basketball areas, seating areas, trash, towels, and general guest-use spaces

· Partner with maintenance, vendors, and team members to ensure issues are documented and followed through

· Maintain awareness of guest safety, cleanliness, and service expectations in all outdoor areas

Preventative Maintenance Oversight

· Assist in tracking preventative maintenance programs

· Ensure operational issues are documented and followed through

· Coordinate vendor and contractor support as needed

· Monitor overall property condition from a guest experience perspective

· Support life safety and operational compliance initiatives

· Help ensure room PMs, public area PMs, equipment checks, and property walks are completed and documented

· Maintain a guest-service mindset toward maintenance: everything should work, look maintained, and be followed up on

Front Office & Guest Communication

· Support front desk operations as needed

· Learn and use hotel systems to assist with guest service, check-ins, guest requests, billing questions, and administrative support

· Reinforce clear communication between front desk, housekeeping, maintenance, breakfast, and leadership

· Help resolve guest issues with professionalism, calm decision-making, and appropriate service recovery

· Support a culture where guest relationships are built through consistency, follow-through, and genuine hospitality

Leadership & Team Development

· Help develop a culture of teamwork and operational ownership

· Coach and support team members across departments

· Assist with onboarding and cross-training initiatives

· Participate in operational meetings and daily stand-ups

· Support accountability, communication, and consistency

· Lead by example through willingness to jump in where needed

· Help reduce departmental silos by encouraging shared ownership of the guest experience

Administrative & Operational Support

· Assist with scheduling, inventory, labor awareness, and operational reporting

· Utilize hotel systems and reporting tools effectively

· Help support operational organization and communication flow

· Learn and support multiple hotel systems and operational functions

· Assist with checklists, documentation, follow-up logs, vendor communication, and operational tracking

Development Structure

This position may include structured exposure across departments, including dedicated time learning:

· Housekeeping operations

· Laundry and public space

· Front desk systems and guest communication

· Breakfast and guest hospitality support

· Preventative maintenance documentation

· Property walks and inspection standards

· MOD decision-making

· Administrative support and reporting

The purpose is to develop leaders who understand the full operation and can make better decisions because they have worked across the hotel, not just around it.

Ideal Candidate Profile

· Has hotel operations, housekeeping, food & beverage, maintenance coordination, or guest service leadership experience

· Is highly adaptable and willing to learn all operational areas

· Leads by example and enjoys working alongside the team

· Is calm under pressure and solutions-oriented

· Understands guest expectations and service recovery

· Has strong communication and leadership skills

· Thrives in an organized, structured environment that still requires flexibility, ownership, and independent decision-making

· Values relationships with team members and guests

· Wants long-term hospitality leadership growth

· Is comfortable jumping into stress points and helping solve the issue, not just identifying it

· Believes no area of the hotel is “not my department” when the guest experience or team needs support

Preferred Experience

· Hotel operations experience preferred

· Housekeeping leadership experience strongly preferred

· Front desk or guest service experience preferred

· Food & beverage or breakfast operations experience helpful

· MOD or supervisory experience preferred

· Marriott experience is a plus

· Extended-stay hotel experience is a plus

· Strong computer and communication skills required

· Strong organization, follow-through, and documentation skills required

Physical Requirements

· Ability to stand and walk for extended periods

· Ability to lift up to 25 pounds regularly

· Ability to work indoors and outdoors as operational needs require

· Ability to support physical operational tasks when necessary

· Ability to walk guest rooms, corridors, exterior areas, pool areas, parking areas, and back-of-house spaces regularly

Schedule Expectations

This position requires flexibility and leadership visibility. Schedule may include:

· Mornings

· Evenings

· Weekends

· Holidays

· MOD shifts

· Operational coverage shifts based on business demands

Growth Opportunity

This position is designed for hospitality leaders seeking broad operational experience and leadership growth. Team members will receive exposure to multiple hotel disciplines and operational leadership opportunities across the property.

The goal is not to create another silo. The goal is to build well-rounded operational leaders who can support the team, protect the guest experience, and help the property operate with consistency, care, and accountability.