... notre outil CRM Generer de l'enthousiasme et de la visibilite dans l'environnement du centre ... compris la reception, l'etiquetage et la securisation des produits Suivre les normes de ...
... notre outil CRM Generer de l'enthousiasme et de la visibilite dans l'environnement du centre ... compris la reception, l'etiquetage et la securisation des produits Suivre les normes de ...
Équipier(ère) banquets
Trois-rivieres, QC · On-site
CA$23.20/hr
N Position Type Non-Management Pay Range: 23,20$/h Assurer la fin de service, notamment en ... zones de réception et de service. Apporter le linge sale à laver dans le lieu approprié ...
Équipier(ère) banquets
Trois-rivieres, QC · On-site
CA$23.20/hr
N Position Type Non-Management Pay Range: 23,20$/h Assurer la fin de service, notamment en ... zones de réception et de service. Apporter le linge sale à laver dans le lieu approprié ...
... en utilisant notre outil CRM • Générer de l'enthousiasme et de la visibilité dans ... la réception, l'étiquetage et la sécurisation des produits • Suivre les normes de ...
... en utilisant notre outil CRM • Générer de l'enthousiasme et de la visibilité dans ... la réception, l'étiquetage et la sécurisation des produits • Suivre les normes de ...
Reception Manager information
What is a reception manager?
Reception Managers are professionals responsible for overseeing the operations of a reception area, typically in hotels, offices, or healthcare facilities. They manage front desk staff, ensure excellent customer service, handle guest inquiries, and coordinate with other departments to ensure smooth operations. Reception Managers also handle scheduling, address complaints, and may assist in administrative tasks such as billing or reservations. Their role is crucial in creating a positive first impression for visitors and maintaining efficient front desk processes.
What are the key skills and qualifications needed to thrive as a reception manager?
To thrive as a Reception Manager, you need strong organizational skills, experience in customer service, and often a background in hospitality or business administration. Familiarity with front desk management software, reservation systems, and proficiency in Microsoft Office are commonly required, along with certifications in hospitality management being advantageous. Outstanding interpersonal skills, leadership, and the ability to resolve conflicts efficiently set top candidates apart. These skills and qualities are crucial for ensuring smooth front desk operations, high guest satisfaction, and the effective supervision of reception staff.
What are some common challenges faced by a reception manager and how can they be addressed?
Reception Managers often encounter challenges such as managing high-traffic periods, handling difficult guests, and ensuring smooth communication among team members. To address these, it's important to implement effective scheduling, provide ongoing staff training, and establish clear protocols for guest interactions. Additionally, leveraging technology for reservations and guest management can help streamline operations and reduce stress during peak times.
What is the difference between Reception Manager vs Front Desk Supervisor?
| Reception Manager | Front Desk Supervisor |
|---|---|
| Oversees entire front desk operations, manages staff, handles escalations, and ensures customer satisfaction. | Supervises front desk staff, manages daily check-in/check-out processes, and ensures smooth guest services. |
Both roles require customer service skills, industry-specific certifications, and work in hospitality or corporate environments. The Reception Manager typically has broader responsibilities, including staff management and strategic planning, while the Front Desk Supervisor focuses more on daily operational tasks. They are often used interchangeably but differ mainly in scope and seniority.
What cities near Trois-Rivieres, QC are hiring for Reception Manager jobs?
Cities near Trois-Rivieres, QC with the most Reception Manager job openings:
Associes aux ventes - temps plein - Les Centre Rivieres
Trois-rivieres, QC • On-site
Full-time
Re-posted 27 days ago
Job description
Vue d'ensemble
Intitule du poste : Associes aux ventes - temps pleinSuperieur hierarchique : Gerant de magasinLieu : Les Centre Rivieres, Trois Rivieres QC Salaire : 17.00 $/heure + commissionExigences : Disponibilite de 32 a 40 heures par semaine
Notre equipe chez WOW! Mobile Boutique est passionnee par l'offre de la meilleure experience de vente au detail sans fil de sa categorie, en se concentrant sur l'excellence dans tous les aspects de notre activite. Nous nous concentrons sur une experience client personnalisee, en fournissant des solutions des principaux operateurs de services sans fil au Canada, TELUS, Rogers, Koodo, Fido et Chatr. Notre gamme exceptionnelle d'operateurs sans fil, d'appareils les plus recents et une large gamme d'accessoires nous permettent d'offrir une solution impartiale aussi unique que nos clients. Notre equipe a un impact chaque jour en offrant des conseils de qualite aux clients partout au Canada - ce qui fait WOW ! boutique mobile Le premier detaillant sans fil au Canada.
Ce que vous accomplirez :
Engager activement les clients du centre commercial et suivre chaque etape de notre processus de vente
Creer et maintenir un reseau de clients potentiels en utilisant notre outil CRM Generer de l'enthousiasme et de la visibilite dans l'environnement du centre commercial en tant qu'ambassadeur de WOW! et des marques que nous representons Respecter notre promesse de marque en offrant des conseils personnalises et impartiaux Atteindre regulierement tous les principaux indicateurs de performance de l'entreprise Offrir une experience client de premier ordre Participer a des conversations de coaching documentees Etre responsable de la gestion des stocks, y compris la reception, l'etiquetage et la securisation des produits Suivre les normes de merchandising et de proprete quotidienne du magasin Completer les taches operationnelles quotidiennes, telles que l'ouverture et la fermeture du kiosque Completer tous les modules et taches de formation requis Se tenir informe des promotions, produits, services et politiques Suivre nos politiques et procedures et maintenir un niveau eleve d'integrite Gerer la caisse, les systemes de point de vente et les stocks Etre disponible pour travailler pendant les heures d'ouverture du centre commercial (soirees et week-ends) en fonction des besoins operationnels Gerer plusieurs priorites avec un sens demontre de l'urgence Avoir la capacite de s'adapter facilement au changement dans un environnement dynamique
Ce que nous recherchons :
- Etre pret
- Pour lancer des conversations avec le trafic du centre commercial.
- Changer et s'adapter dans un environnement en evolution rapide.
- Etre reel
- Soyez votre veritable moi.
- Approcher chaque client de maniere unique et personnalisee.
- Etre genial
- Investi dans la croissance et le developpement personnel et professionnel.
- Ouvert aux commentaires et au coaching.
- Experience client dans le commerce de detail a l'aide d'un systeme de point de vente.
- Disponible a travailler pendant les heures d'ouverture du centre commercial, y compris les soirs et les week-ends.
- Une experience de vente au detail sans fil ou une experience de vente a commission est un atout.
Ce que nous offrons:
- Heures a temps plein (32-40 heures/semaine).
- Salaire competitif ET structure de commissions non plafonnees.
- 50 % de rabais sur votre forfait sans-fil mensuel.
- Recompenses et reconnaissance, basees sur les performances mensuelles et trimestrielles.
- Forfait d'avantages sociaux collectifs.
- Formation et coaching dedies pour vous aider a atteindre vos objectifs.
Exigences physiques du poste :
- Capacite a soulever de 30 a 50 livres.
- Capacite a rester debout pendant de longues periodes.
Comment d'autres entreprises peuvent appeler ce travail :
- Associe aux ventes sans fil.
- Associe aux ventes de telephones mobiles.
- Vendeur/Associe aux ventes.
- Representant des ventes.
- Specialiste de la telephonie mobile.
WOW ! mobile boutique est un detaillant de produits sans fil multi-operateurs, une coentreprise entre Rogers et Telus, operant sous le nom de Match Transact inc. Elle possede des kiosques dans 80 endroits au Canada.
WOW ! mobile boutique s'engage a creer un environnement qui favorise la diversite et est fiere d'etre un employeur qui offre l'egalite des chances.
Au cours du processus de recrutement, tous les candidats devront consentir a une verification de leurs antecedents criminels.
La boutique WOW ! mobile est certifiee Great Place to Work au Canada !
Nous avons ete reconnus parmi les meilleurs employeurs du Canada pour le niveau de confiance que nos employes eprouvent envers leurs dirigeants, le niveau de fierte qu'ils eprouvent dans leur travail et la mesure dans laquelle ils apprecient leurs collegues.
Chez WOW ! mobile boutique, la confiance est a la base de l'innovation, de l'agilite, de la resilience et de l'efficacite. Nous pensons que nos collaborateurs sont les plus importants et ce n'est qu'une des facons dont nous evoluons... differemment.
Nous remercions tous les candidats a l'avance, mais seuls ceux qui repondent aux exigences seront contactes pour aller de l'avant.
WOW ! mobile boutique est un employeur qui souscrit au principe de l'egalite des chances. Nous celebrons la diversite et nous nous engageons a creer un environnement inclusif pour tous les employes.
Our team at WOW! mobile boutique is passionate about providing the best-in-class wireless retail experience - focusing on excellence in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada's top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our exceptional line-up of wireless carriers, latest devices and a wide-array of accessories means we can offer an unbiased solution as unique as our customers. Our team makes an impact every day by offering quality advice to customers across Canada - making WOW! mobile boutique Canada's premiere wireless retailer.
What you will accomplish:
- Actively engage mall shoppers and follow each step of our sales process.
- Consistently network, creating and maintaining a list of prospective clients using our CRM tool
- Generate hype and awareness within a mall environment by being an ambassador for WOW! and the brands we represent
- Deliver on our brand promise by offering personalized, unbiased, advice.
- Consistently achieve all key business metrics
- Offer a best-in-class customer experience
- Participate in documented coaching conversations
- Responsible for inventory management receiving, signing, and securing inventory
- Follow merchandising and daily store cleanliness standards
- Complete daily operations tasks, such as opening & closing the kiosk
- Complete all required training modules and tasks
- Stay current on promotions, products, services and policies
- Follow our policies and procedures and maintain a high level of integrity
- Managing cash, point of sale and inventory systems
- Available to work during mall hours (evenings and weekends) based on operational needs
- Manage multiple priorities with a demonstrated sense of urgency
- Ability to easily adapt to change in a fast-paced environment
What we're looking for:
- Be Ready
- To initiate conversations with mall traffic
- To change and adapt in a fast-paced environment
- Be Real
- Be your genuine self
- Approach each customer in a unique and personalized way
- Be Great
- Invested in personal and professional growth and development
- Open to feedback and coaching
- Customer-facing experience in retail or hospitality using a point-of-sale system
- Available to work during mall hours including evenings and weekends
- Wireless retail experience or commission sales experience is an asset
What we offer:
- Full time hours (32-40hrs/week)
- Competitive salary AND uncapped commission structure
- 50% of your monthly wireless plan
- Rewards & Recognition, based on monthly and quarterly performance
- Group benefits package
- Dedicated training and coaching to help you reach your goals
Physical Job Requirements:
- Ability to lift 30-50 pounds
- Ability to stand for extensive periods of time
What Other Companies may call this job:
- Wireless Sales Associate
- Mobile Phone Sales Associate
- Salesperson/Sales Associate
- Sales Representative
- Mobile Phone Specialist
- Mobelist
WOW! mobile boutique is a multi carrier wireless retailer, a joint venture between Rogers and Telus, operating under Match Transact inc. It has kiosks in 80 locations across Canada.
WOW! mobile boutique is committed to creating an environment that promotes diversity and is proud to be an equal opportunity employer.
During the recruitment process, all applicants will be required to provide consent for criminal background checks.
WOW! mobile boutique is a certified Great Place to Work in Canada!
We have been recognized among Canada's top employers for the level of trust that our employees experience in their leaders, the level of pride they have in their jobs, and the extent to which they enjoy their colleagues.
At WOW! mobile boutique, trust is at the foundation of innovation, agility, resilience, and efficiency. We believe our people matter most and that's just one way we move ... differently.
We thank all applicants in advance, however, only those who meet the requirements will be contacted to move forward.
WOW! mobile boutique is an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
#WOWMB
Employment Type: FULL_TIME