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Real Time Operation Specialist Jobs (NOW HIRING)

Convo Communications

Real Time Operations Specialist

$23/hr

About the role The Real Time Operations Specialist is part of the Workforce Management department, working closely with the USA and Canada Service Delivery teams, and is responsible for monitoring ...

Chewy

Real-Time Analyst

Hollywood, FL · On-site

Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management ...

Adecco

Sortation Operation Specialist

Los Angeles, CA · On-site

$30/hr

Sortation Operation Specialist The Sortation Operations Supervisor leads daily operations within ... real time operational responses to equipment downtime, chute blockages, and other operational ...

Chewy

Real-Time Analyst

Richardson, TX · On-site

Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management ...

NexRep, LLC

Real Time Analyst

Portland, ME · On-site

Real-Time Analysts work closely with Operations, identifying non-adherent agents so that they can be redirected back to the appropriate contact channel. RTAs also monitor agent work behaviors in real ...

Robert Half

Real Time Analyst

Minnetonka, MN · On-site

$20 - $25/hr

Experience working in a real-time analysis, workforce management, or call center operations role ... Strong proficiency with Microsoft Excel and working knowledge of Microsoft Word, Outlook, and ...

NexRep, LLC

Real Time Analyst

Portland, ME · On-site +1

Real-Time Analysts work closely with Operations, identifying non-adherent agents so that they can be redirected back to the appropriate contact channel. RTAs also monitor agent work behaviors in real ...

CACI

Real-Time Operations Controller

Aurora, CO · On-site

$158K/yr

Real-Time Operations Controller Job Category: Intelligence Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to ...

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Real Time Operation Specialist information

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$28.5K

$57.9K

$87K

How much do real time operation specialist jobs pay per year?

As of Sep 12, 2026, the average yearly pay for real time operation specialist in the United States is $57,898.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $67,000.00 per year, depending on experience, location, and employer.

What is a real time operation specialist?

Real Time Operation Specialists are professionals who monitor and manage the ongoing operations of systems or networks in real time, ensuring stability, efficiency, and adherence to established protocols. They often work in industries such as utilities, energy, telecommunications, or transportation, where continuous system reliability is critical. Their responsibilities typically involve responding to system alerts, troubleshooting issues as they arise, and coordinating with other teams to minimize downtime. By making quick decisions based on real-time data, they help maintain smooth operations and prevent disruptions.

What are the key skills and qualifications needed to thrive as a real time operation specialist?

To thrive as a Real Time Operation Specialist, you need strong analytical skills, attention to detail, and a relevant degree in fields like engineering, operations, or computer science. Familiarity with SCADA systems, real-time monitoring tools, and industry-specific software is typically required, often supplemented by certifications in operations management or system control. Excellent communication, decision-making abilities, and the capacity to remain calm under pressure are standout soft skills in this role. These skills ensure the reliable and efficient operation of mission-critical systems, minimize downtime, and support rapid response to operational issues.

What are the most common challenges faced by real time operation specialists, and how can they be addressed?

Real Time Operation Specialists often encounter challenges such as managing sudden changes in demand, responding to system outages, and coordinating with multiple teams under time pressure. Success in this role requires strong problem-solving skills, effective communication, and the ability to make quick decisions while maintaining accuracy. Building a solid understanding of operational procedures and leveraging real-time monitoring tools can help specialists stay ahead of issues. Additionally, fostering good relationships with other departments ensures smoother collaboration during high-pressure situations.

What are popular job titles related to Real Time Operation Specialist jobs?

For Real Time Operation Specialist jobs, the most frequently searched job titles are:

Infographic showing various Real Time Operation Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution, with an average salary of $57,898 per year, or $27.8 per hour.

Real Time Operations Specialist

Remote

Convo Communications
Telecommunications • 51 - 200 employees
Learn more about Convo Communicationsexternal

$23/hr

Part-time

Posted 23 days ago

Job description

About Convo Communications
Founded in 2009, Convo Communications is a Deaf-owned company dedicated to making communication more accessible through innovative language access services and technology. Every day, we help bridge communication between Deaf and hearing communities by delivering exceptional experiences for our customers and the communities we serve.
Our success is driven by passionate people who are committed to collaboration, innovation, accountability, and service. Whether you're supporting our customers, developing technology, or enabling our operations behind the scenes, your work contributes to a mission that makes a meaningful difference.
Why Join Convo?
At Convo, you'll find more than just a job - you'll have the opportunity to build a meaningful career while making a positive impact.
When you join our team, you'll:
  • Make a difference. Help improve communication accessibility and create meaningful connections every day.
  • Be part of an inclusive culture. We value diverse perspectives and foster a workplace built on respect, collaboration, and belonging.
  • Grow your career. We encourage continuous learning, professional development, and opportunities to expand your skills.
  • Work with purpose. Every role at Convo contributes to our mission of creating accessible communication solutions that improve lives.
  • Join a team that cares. We celebrate teamwork, innovation, integrity, and a shared commitment to delivering exceptional service.

If you're looking for meaningful work where your contributions matter and your career can grow, we'd love to hear from you.
About the role
The Real Time Operations Specialist is part of the Workforce Management department, working closely with the USA and Canada Service Delivery teams, and is responsible for monitoring, communicating, and making changes that positively affect the real-time performance of our team members. You will apply your skills in delivering excellence in Convo Video Relay operations.
This position is:
  • Working Hours of (20 hours per week):

Saturday and Sunday:
9am to 5:30pm ET
8am to 4:30pm CT
6am to 2:30pm PT
Monday:
5pm to 9pm ET
4pm to 8pm CT
2pm to 6pm PT
What you'll do
  • Monitor agent status in real time
  • Actively monitor dashboards to ensure optimal staffing to demand levels
  • Evaluate large amounts of data
  • Monitor, analyze, and adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data
  • Solicit extra hours or offer voluntary time off where applicable, to ensure staffing meets forecasted volumes
  • Actively communicate with the interpreting and support teams facilitating real-time schedule adjustments
  • Work with the WFM Manager to perform root-cause analyses to determine and quantify reasons for forecast variance and recommend changes to enhance forecast accuracy and effectiveness
  • Support same-day schedule adjustments aligned with current staffing and demand needs
  • Ensure all same-day schedule adjustments are recorded in a timely and accurate manner
  • Ensure that daily operations reflect the company's missions and core values
  • Maintain a positive, safe, and inclusive workplace
  • Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position

Qualifications
  • Minimum one (1) year working experience with contact center analysis or related position
  • Minimum of one (1) years of experience in trend analysis
  • Intermediate knowledge of call center management and all related calculations including forecasting, scheduling, and adherence
  • Working knowledge of Automatic Call Distribution (ACD) technology and experience with forecasting/scheduling software
  • Experience in spreadsheets with intermediate formula applications and database software (e.g. Excel and Google Sheets) required
  • Possesses an analytical mind and a high level of detail, able to notice errors, omissions and incongruent data
  • High organizational skills and ability to work in a fast-paced environment while self-managing competing priorities
  • Strong interpersonal skills with the ability to work with people from different backgrounds as well as ability of self-motivation to work independently with minimal supervision.Positive "can-do" attitude with a willingness to assume responsibility and ownership
  • Ability to handle sensitive and confidential information with strong integrity, moral character, and belief in teamwork
  • Ability to work a flexible schedule
  • Professional English writing proficiency and fluency in American Sign Language

ADDITIONAL REQUIREMENTS
      • Must have minimum high speed internet of >20 MBPS
      • Availability to work Saturdays & Sundays 6:00 AM to 2:30 PM PT and Mondays 2:00 PM to 6:00 PM PT

The pay range for this role is:
23 - 23 USD per hour (Remote)
31 - 31 CAD per hour (Remote)

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