ATM Service Technician
Calgary, AB · On-site
Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, the organization provides ...
ATM Service Technician
Calgary, AB · On-site
Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, the organization provides ...
Rbc information
What is RBC?
RBCs, or Red Blood Cells, are a type of blood cell responsible for carrying oxygen from the lungs to the rest of the body and returning carbon dioxide to the lungs to be exhaled. They contain a protein called hemoglobin that binds to oxygen, enabling this essential transport process. RBCs are produced in the bone marrow and have a typical lifespan of about 120 days. Proper RBC levels are crucial for maintaining healthy tissues and overall bodily function. An imbalance in RBC count can indicate various medical conditions, such as anemia or polycythemia.
What are the key skills and qualifications needed to thrive as an RBC employee?
To thrive at RBC, you typically need a background in finance, business, or a related field, along with strong analytical and problem-solving skills. Familiarity with banking software, CRM systems, and relevant financial certifications such as CSC or CFA is highly valued. Exceptional interpersonal communication, adaptability, and customer service skills make employees stand out in client-facing or team-based roles. These competencies ensure effective service delivery, regulatory compliance, and contribute to RBC’s reputation for client satisfaction and trust in the financial industry.
What opportunities for professional development and career advancement are available for employees at RBC?
RBC is well-known for investing in employee growth, offering a variety of professional development programs such as internal training, mentorship, and tuition reimbursement for further education. Employees are encouraged to explore diverse career paths within the organization, including lateral moves to different departments or upward mobility into leadership roles. Regular performance feedback and career planning discussions help employees set clear goals and access resources to achieve them. The work environment emphasizes collaboration and continuous learning, supporting both new hires and experienced professionals in reaching their career aspirations.
What is the difference between Rbc vs Bank Teller?
| Aspect | Rbc | Bank Teller |
|---|---|---|
| Required Credentials | High school diploma; some roles may require post-secondary education or certifications | High school diploma or equivalent |
| Work Environment | Corporate banking environment, often in branch or office settings | Retail banking, branch locations, customer service focus |
| Employer & Industry Usage | Rbc is a major bank, employing Rbc professionals in various roles | Bank Tellers are common roles within banks like Rbc, focusing on customer transactions |
While Rbc refers to a financial institution or a professional working within Rbc, a Bank Teller is a specific customer service role within the bank. Rbc professionals may hold various positions, including tellers, advisors, or analysts, whereas Bank Tellers primarily handle transactions and customer inquiries. Understanding these distinctions helps clarify career paths and job expectations within the banking industry.
What are the most commonly searched types of Rbc jobs in Calgary, AB?
The most popular types of Rbc jobs in Calgary, AB are:
What job categories do people searching Rbc jobs in Calgary, AB look for?
The top searched job categories for Rbc jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Rbc jobs?
Cities near Calgary, AB with the most Rbc job openings:
Full-time
Re-posted 8 days ago
Job description
JOB SUMMARY
Since 2005,Access Cash , operating as part of Perativ,has been a market leader in ATM services and technology. We are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, the organization provides services to more than 10,000 ATMs across Canada.
We are currently seeking a Service Technician to join our team, reporting to our Calgary office and serving the Greater Calgary Area.
Reporting to the Service Supervisor, our Service Technicians provide exceptional technical and customer service, ensuring maximum performance on all ATMs. Service Technicians diagnose and repair ATMs, communicating and resolving any technical issues with customers.
MAJOR RESPONSIBILITIES
- Stage new and used ATM terminals and ensure functionality and cleanliness, programming with correct parameters and testing communications.
- Install and uninstall ATM terminals on-site.
- Provide basic training to new customers on site on ATM loading and troubleshooting procedures, demonstrating machine functionality.
- Guide customers over the phone to resolve issues, troubleshooting a series of procedures in order to resolve issues.
- Conduct in-person service maintenance when issues cannot be resolved remotely, diagnosing, repairing and testing terminal for full functionality.
- Conduct preventative maintenance on ATMs on site.
- Provide support to internal departments and external customers, as required by helping with technical information support, explaining how to fix issues.
- Provide weekday on-call support in the evenings andweekend on-call supportto customers, as necessary on a rotating schedule with other Service Technicians within the team.
- Perform inventory counts in vehicles, ensuring accuracy and that tools and equipment are in working order.
- Maintain company vehicle provided, ensuring all regular maintenance occurs and reporting major issues.
- From time to time, this individual will complete other duties as assigned by management, to assist with special projects.
EDUCATION & TRAINING
- High School Diploma required.
- Customer service training course, an asset.
- Technical schooling, an asset.
EXPERIENCE, TECHNICAL SKILLS, & KEY COMPETENCIES
- 2 years' experience fixing electronics and/or mechanical items either professionally or personally.
- At least 1 year of experience with online service call software, an asset.
- Valid driver's license, with clean driving record.
- Ability to pass a criminal and credit background check.
- Understands the nature of shift and on-call working hour requirements.
- Understands how to conduct themselves in the customer-focused nature of the service industry.
- Astute attention to detail and strong problem-solving skills.
- Team-focused attitude, supportive of co-workers.
- Articulate communication skills, both verbally and in writing.
- Excellent interpersonal skills and ability to stay calm through customer demands.
- Ability to learn new technology.
- Ability to operate a cargo van.
- Ability to lift 50 pounds or more, on a consistent basis.
- Ability to work collaboratively, utilizing cross-functional relationships to resolve problems.
- Ability to work on a shift rotation, where you would be working evening and weekend shifts every 4 to 5 weeks.
WORK CONDITIONS
- Physical Effort - Moderate
- Health Risk - Minimal
- Sensory Required - Moderate
- Mental Stress - Moderate
- Business Travel - Moderate
- Environment - Moderate
BENEFITS
- Competitive salary.
- Company vehicle and cell phone for business use.
- Additional earnings through on-call shifts.
- A full and comprehensive health benefits plan (after the initial 3 months), with a health spending account paid in full by the company.
- An employee assistance program.
- Opportunity to grow your career in a thriving Financial Services Provider organization.
TO APPLY
You can learn more about our company by visiting our websites:www.access-cash.comandwww.perativ.com.
To apply, please respond to this ad, answering a few short application questions and include your resume.
Perativ is committed to providing equal employment opportunities to all qualified employees and applicants. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please make it clear within your cover letter. We will review applications as they are received and look forward to hearing from you.
We would like to thank you for your interest. Please note that all submissions will be assessed, however, only candidates selected for interview will be contacted.