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How does working at RapidScale as a cloud solutions engineer typically involve collaboration with other departments?

As a cloud solutions engineer at RapidScale, you'll frequently collaborate with sales teams, project managers, and support staff to design and implement tailored cloud solutions for clients. This cross-functional teamwork is essential to ensure that technical requirements align with client expectations and business goals. Effective communication and problem-solving skills are key, as you'll often translate complex technical concepts for non-technical stakeholders and work together to resolve any challenges that arise during deployment or ongoing support.

What is a RapidScale Engineer?

A RapidScale Engineer is a technology professional who specializes in deploying, managing, and supporting cloud services provided by RapidScale, a managed cloud computing company. Their role typically involves working with customers to design cloud solutions, migrating on-premises systems to the cloud, and ensuring the performance and security of cloud environments. They also troubleshoot issues and provide ongoing support to help organizations leverage RapidScale's Infrastructure as a Service (IaaS), Desktop as a Service (DaaS), and other cloud offerings. Strong knowledge of virtualization, networking, and various cloud technologies is essential for this position.

What jobs pay 10,000 a month without a degree?

Jobs that can pay $10,000 a month without a degree include roles such as sales managers, real estate brokers, and certain tech positions like web developers or cybersecurity specialists, often requiring specialized skills, certifications, or experience. These roles typically involve high performance, sales commissions, or freelance work, and may require strong communication, technical skills, or industry knowledge.

Is it difficult to get hired at Cox?

Rapidscale is a cloud services provider, not a hiring company, but generally, securing a job at Cox Communications can be competitive and may require relevant experience, technical skills, and certifications. The hiring process often involves multiple interviews and assessments to evaluate technical knowledge and customer service abilities.

What is the difference between Rapidscale vs Cloud Engineer?

AspectRapidscaleCloud Engineer
CredentialsIT certifications, cloud service trainingIT certifications, cloud platform expertise
Work EnvironmentManaged service provider, cloud solutionsTech companies, cloud development teams
Industry UsageCloud hosting, managed IT servicesCloud infrastructure, software development
Search IntentCompare cloud service providersCloud infrastructure roles

Rapidscale primarily focuses on providing managed cloud hosting and IT services, often working within service provider environments. Cloud Engineers design, implement, and maintain cloud infrastructure, often in tech companies or cloud-focused organizations. While both roles involve cloud technology, Rapidscale emphasizes service delivery, whereas Cloud Engineers focus on infrastructure development and management.

What are the key skills and qualifications needed to thrive as a RapidScale Cloud Solutions Engineer, and why are they important?

To thrive as a RapidScale Cloud Solutions Engineer, you need a solid background in cloud computing, networking, and virtualization, typically supported by a relevant degree and experience in IT infrastructure. Familiarity with cloud platforms (such as Microsoft Azure, AWS, or VMware), scripting languages, and certifications like AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert are highly valued. Strong problem-solving, communication, and customer service skills help build client trust and ensure effective collaboration on cloud migration projects. These competencies are essential for delivering secure, scalable solutions and providing a seamless cloud experience to clients.

What's a good job for overthinkers?

Rapidscale roles often involve problem-solving and technical tasks that can suit overthinkers, as they require attention to detail and analytical thinking. Jobs in IT support, network administration, or cybersecurity may appeal, as they involve troubleshooting and structured processes. These roles often benefit from certifications and a methodical approach to work.

What does RapidScale do?

RapidScale is a cloud services provider that offers solutions such as cloud hosting, data backup, disaster recovery, and managed IT services. Employees in related roles typically work with cloud platforms, virtualization tools, and customer support to deliver these services. The company focuses on helping businesses migrate and manage their IT infrastructure in the cloud.
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Rapidscale jobs near you
Infographic showing various Rapidscale job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 73% Physical, 11% Hybrid, and 16% Remote job distribution.
Customer Assurance Program Manager (RapidScale)

Customer Assurance Program Manager (RapidScale)

Cox Communications

Raleigh, NC • On-site, Remote

$101K - $169K/yr

Full-time

PTO

Posted 2 days ago

Cox Communications rating

8.5

Company rating: 8.5 out of 10

Based on 120 frontline employees who took The Breakroom Quiz

6th of 78 rated telecommunications companies

Job description

The Customer Assurance Program (CAP) Manager leads RapidScale's proactive, risk-based assurance program across private and public cloud managed services. This role is a technical authority, customer-facing leader, and people manager, responsible for identifying and mitigating systemic risk for high-value and strategically important customers.
The CAP Manager translates complex technical signals into clear action, leads executive-level operational governance, and develops CAP and incident leadership capability to improve service stability, prevent recurrence, and strengthen customer trust.
What You Will Do
  • Own and operate the CAP portfolio, including intake, prioritization, and ongoing risk review for watchlist and strategic accounts.
  • Serve as a technical authority for CAP, challenging engineering assumptions and validating that remediation plans fully address root cause and systemic risk
  • Apply strong technical judgment across cloud infrastructure, virtualization, networking, and security to assess risk severity, blast radius, and root cause.
  • Establish and monitor early-warning indicators across incidents, change failure rate, capacity, backlog health, SLA/SLO drift, and security posture.
  • Lead structured internal and customer-facing reviews focused on environment health, incident trends, architectural risk, and remediation plans.
  • Serve as a senior escalation and operational leader for complex P1/P2 incidents; ensure RCAs drive verified corrective and preventive actions.
  • Provide concise risk summaries, heatmaps, and executive-ready communications for leadership, QBRs, and escalations.
  • Partner on tooling and data (Power BI, Salesforce ServiceNow) to improve visibility into operational health and reliability.
  • Lead, mentor, and develop CAP resources and incident leaders, setting standards for technical rigor, customer presence, and accountability.
  • Standardize incident management practices and raise overall incident and PIR quality across the organization.

Who You Are
  • Technically credible leader with strong systems thinking and pattern recognition.
  • Confident in customer-facing and executive-level operational discussions.
  • Calm and decisive under pressure with a bias for action and follow-through.
  • Effective people leader who builds capability while maintaining high standards.
  • Data-driven communicator who turns operational detail into clear outcomes.

Minimum Qualifications
  • Bachelor's degree and 6+ years of experience in cloud, infrastructure, or managed services environments (or equivalent experience such as Master's degree and 4 years of experience).
  • 2+ years in a management or senior technical lead role.
  • 2+ years leading P1/P2 major incidents or executive escalations.
  • Demonstrated technical depth in hybrid cloud, virtualization, networking, security, or managed services.
  • Strong experience with Incident, Major Incident, and Problem Management.

Preferred Qualifications
  • MSP or enterprise hybrid-cloud operations experience.
  • Familiarity with ITIL v4 and SRE concepts.
  • Experience with Salesforce and/or ServiceNow.
  • Exposure to Power BI or operational dashboards.
  • Prior experience as a Senior Engineer, SRE, or Operations Manager.

USD 101,500.00 - 169,100.00 per year
Compensation:
Compensation includes a base salary in the range of $101,500.00 - $169,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets

What Cox Communications employees say

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Hours and flexibility

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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