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Railroad Customer Service Jobs (NOW HIRING)

Road & Rail Services

Railroad Mechanic

Baltimore, MD · On-site

$23.40/hr

Road & Rail Services Job Type: Full-Time | On-Site Put Your Mechanical Skills to Work Road & Rail ... customer, and industry specifications Notify management of equipment conditions and additional ...

Road & Rail Services

Railroad Mechanic

Baltimore, MD · On-site

$23.40/hr

Road & Rail Services Job Type: Full-Time | On-Site Put Your Mechanical Skills to Work Road & Rail ... customer, and industry specifications Notify management of equipment conditions and additional ...

Road & Rail Services

Railroad Mechanic

Wausau, WI · On-site

$25 - $28/hr

... Rail Services Performing approved railcar repairs according to customer requirements and Association of American Railroads specifications Using pipe wrenches, pry bars, ratchets, grinders, and other ...

Road & Rail Services

Railroad Mechanic

Wausau, WI · On-site

$25 - $28/hr

... Rail Services Performing approved railcar repairs according to customer requirements and Association of American Railroads specifications Using pipe wrenches, pry bars, ratchets, grinders, and other ...

IMC Logistics

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

... of customer and relates service requirements to dispatchers. Regularly use own discretion and ... Ensures rail billing is in place before containers are delivered to railroad and if necessary ...

IMC COMPANIES

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

... of customer and relates service requirements to dispatchers. Regularly use own discretion and ... Ensures rail billing is in place before containers are delivered to railroad and if necessary ...

TrinityRail

Terminal Customer Service

Somerset, KY · On-site

$13.75 - $18.75/hr

Terminal Customer Service RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer ...

Trinity Industries

Terminal Customer Service

Ferguson, KY · On-site

$13.75 - $18.75/hr

Customer Service Representative RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer ...

TrinityRail

Terminal Customer Service

Ferguson, KY · On-site

$13.75 - $18.75/hr

Terminal Customer Service RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer ...

Hire Virtue

Customer Service Representative

Carlsbad, NM · On-site

$20 - $25/hr

Customer Service Representative Transportation & Logistics Location: Carlsbad, NM (Onsite) Schedule ... Coordinate shipments with rail, trucking, warehouse, and logistics partners to ensure on-time ...

Road & Rail Services

Traveling Railroad Carman

Burnet, TX · On-site

$28 - $34/hr

Austin, TX Pay: $28.00 - $34.00 per hour Road & Rail Services is seeking an experienced Traveling ... with customer requirements, company procedures, and AAR standards. This role requires travel ...

Trinity Industries

Terminal Customer Service

Ferguson, KY · On-site

$13.75 - $18.75/hr

RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles ...

Trinity Logistics Group

Terminal Customer Service

Ferguson, KY · On-site

$13.75 - $18.75/hr

RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles ...

TrinityRail

Terminal Customer Service

Ferguson, KY · On-site

$13.75 - $18.75/hr

RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles ...

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Railroad Customer Service information

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How much do railroad customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for railroad customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a railroad customer service representative do?

A Railroad Customer Service representative assists customers with inquiries related to train schedules, ticket bookings, freight shipping, and other rail services. They handle issues such as delays, lost items, and billing questions, ensuring a smooth experience for passengers or clients shipping goods. Representatives often work via phone, email, or in-person at stations, providing accurate information and resolving problems promptly. Their role is essential in maintaining customer satisfaction and supporting the overall operations of the railroad company.

What are the key skills and qualifications needed to thrive as a railroad customer service representative, and why are they important?

To thrive as a Railroad Customer Service Representative, you need strong communication skills, knowledge of rail operations or logistics, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, reservation systems, and industry-specific databases is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude are vital soft skills for success in this role. These skills ensure efficient handling of inquiries, enhance customer satisfaction, and support smooth rail service operations.

What are some common challenges faced by railroad customer service representatives, and how can they be addressed?

Railroad Customer Service representatives often face challenges such as managing delays or disruptions, balancing multiple communication channels, and handling high-stress situations with dissatisfied customers. To address these, it is essential to stay updated on real-time train statuses, maintain clear and empathetic communication, and collaborate closely with operations and dispatch teams. Effective problem-solving skills and the ability to remain calm under pressure help provide timely solutions and maintain positive customer experiences.

What is the difference between Railroad Customer Service vs Railroad Operations Coordinator?

AspectRailroad Customer ServiceRailroad Operations Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or operations knowledge
Work EnvironmentOffice and customer interaction settingsField and operational planning environments
Industry UsageFrontline customer support rolesCoordination of train schedules and freight movement
Common Search IntentCustomer support roles in rail industryOperational planning and logistics in rail industry

Railroad Customer Service focuses on assisting customers, handling inquiries, and resolving issues related to freight or passenger services. Railroad Operations Coordinator manages train schedules, freight logistics, and operational planning. While both roles are essential in the rail industry, Customer Service emphasizes client interaction, whereas Operations Coordination centers on logistical execution and planning.

More about Railroad Customer Service jobs

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Cities with the most Railroad Customer Service job openings:

What states have the most Railroad Customer Service jobs?

States with the most job openings for Railroad Customer Service jobs include:

What are popular job titles related to Railroad Customer Service jobs?

For Railroad Customer Service jobs, the most frequently searched job titles are:

Railroad Customer Service jobs near you
Infographic showing various Railroad Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Railroad Mechanic

Baltimore, MD • On-site

Road & Rail Services
Trucking • 1 - 5K employees
Learn more about Road & Rail Servicesexternal

$23.40/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Inspect railcars for damage, wear, mechanical issues, and repair needs

  • Perform general mechanical and structural repairs on railroad equipment and complete Class I air brake tests

  • Identify and report bad-order or unserviceable railcars and equipment, and document repairs, labor, and parts used

Road & Rail Services rating

5.3

Company rating: 5.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Railcar Mechanic - First Shift
Pay: $23.40 per hour
Schedule: First Shift
Company: Road & Rail Services
Job Type: Full-Time | On-Site
Put Your Mechanical Skills to Work
Road & Rail Services is hiring a mechanically inclined Railcar Mechanic for our first-shift operation. This hands-on position is responsible for inspecting railcars, identifying mechanical concerns, completing authorized repairs, and performing required brake testing.
Previous railcar repair experience is helpful but not required. Candidates with experience repairing farm equipment, lawn equipment, automobiles, trailers, heavy machinery, or other mechanical systems may have skills that transfer well to this position.
We are looking for someone who enjoys troubleshooting, working with tools, and learning new repair techniques. The ideal candidate will be dependable, safety-focused, and prepared to work in a fast-paced industrial environment.
What You'll Do
As a Railcar Mechanic, you will:
Inspect railcars for damage, wear, mechanical issues, and repair needs
Perform general mechanical and structural repairs on railroad equipment
Complete Class I air brake tests according to applicable procedures
Use welding equipment, cutting torches, grinders, and hand tools
Identify and report bad-order or unserviceable railcars and equipment
Complete repairs according to company, customer, and industry specifications
Notify management of equipment conditions and additional repair needs
Accurately document completed repairs, labor time, and parts used
Operate forklifts, spotter trucks, and other mechanical equipment as authorized
Inspect tools and equipment before use
Maintain an organized work area and complete required housekeeping duties
Follow all company, customer, and railroad safety requirements
What You'll Need
Qualified candidates should have:
A valid state-issued driver's license
Strong mechanical aptitude and troubleshooting skills
The ability and willingness to learn railcar inspection and repair procedures
The ability to qualify under AWS D15.1 welding certification guidelines
The ability to safely use hand tools, power tools, grinders, cutting torches, and welding equipment
Dependable attendance and punctuality
A safety-first approach to every assignment
The ability to follow written and verbal instructions
A positive, team-oriented attitude
The ability to work in a fast-paced industrial environment
Benefits
Road & Rail Services offers eligible full-time employees:
Starting pay of $23.40 per hour
First-shift schedule
Medical, dental, and vision insurance
401(k) retirement plan with company matching
Paid holidays and vacation
Annual steel-toe boot allowance
Company-provided personal protective equipment
Hands-on training and skill development
Advancement opportunities
A veteran-friendly workplace
A promote-from-within culture
Build Your Career with Road & Rail Services
Established in 1987, Road & Rail Services has become a leading provider of rail-related services throughout North America. Our employees provide plant and terminal operations, railcar repair, field maintenance, and other specialized services for railroads, manufacturers, shippers, and rail equipment owners.
If you have mechanical ability, take pride in quality work, and want to learn a specialized trade, apply today for our first-shift Railcar Mechanic position.
Road & Rail Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
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