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Radiology Call Center Jobs (NOW HIRING)

Rezolut

Call Center Manager

West Covina, CA · On-site

$25 - $35/hr

... per radiology protocols and insurance requirements. · Monitor call center metrics including service levels, call volumes, hold times, and first-call resolution. · Collaborate with radiology ...

UMR

Radiology Scheduler Call Center

Middletown, NY · On-site

Radiology Scheduler Call Center Optum NY/NJ is seeking a Radiology Scheduler Call Center to join our team in Mount Kisco, NY. Optum is a clinician-led care organization that is changing the way ...

RadX Inc.

Call Center Representative

Bonita Springs, FL · On-site

$15 - $18.75/hr

Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming ... Proficiency in Radiology Scheduling software is required, so you'll need to quickly learn how to ...

RADX Corporation

Call Center Representative

Bonita Springs, FL · On-site

$15 - $18.75/hr

Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming ... Proficiency in Radiology Scheduling software is required, so you'll need to quickly learn how to ...

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How much do radiology call center jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for radiology call center in the United States is $46.11, according to ZipRecruiter salary data. Most workers in this role earn between $31.49 and $57.69 per hour, depending on experience, location, and employer.

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Infographic showing various Radiology Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $95,899 per year, or $46.1 per hour.

Call Center Manager

West Covina, CA • On-site

Rezolut
Health Care and Social Assistance • 11 - 50 employees
Learn more about Rezolutexternal

$25 - $35/hr

Full-time

Posted 4 days ago

Rezolut rating

8.6

Company rating: 8.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Job Summary:

We are seeking a highly organized and experienced Call Center Manager to lead our call center team responsible for scheduling diagnostic imaging procedures such as MRI, CT, X-ray, ultrasound, and mammography. This role ensures timely, accurate, and patient-focused scheduling while maintaining compliance with healthcare regulations and coordination with clinical departments. Your leadership will help streamline access to imaging services and improve patient care delivery.


Key Responsibilities:

· Manage daily call center operations focused on scheduling imaging appointments across multiple facilities and modalities.

· Ensure agents accurately gather patient information, verify orders, and schedule appointments per radiology protocols and insurance requirements.

· Monitor call center metrics including service levels, call volumes, hold times, and first-call resolution.

· Collaborate with radiology departments, technologists, and referring provider offices to ensure scheduling accuracy and efficiency.

· Maintain up-to-date knowledge of imaging guidelines, prep instructions, contraindications, and modality-specific requirements.

· Hire, train, mentor, and evaluate a team of scheduling agents, fostering a patient-first culture and high team performance.

· Ensure all scheduling practices comply with HIPAA and other healthcare privacy regulations.

· Review and analyze scheduling data to identify trends, bottlenecks, and areas for improvement.

· Handle escalated scheduling issues or urgent/immediate imaging requests with professionalism and accuracy.

· Manage communication and coordination with prior authorization, insurance verification, and clinical documentation teams.


Qualifications:

· Associate or Bachelor's degree in Healthcare Administration, Business, or related field (preferred).

· 3+ years of management experience in a healthcare scheduling or radiology call center environment.

· In-depth understanding of imaging modalities (CT, MRI, Ultrasound, Mammography, etc.) and their scheduling requirements.

· Proficiency in EHR and Radiology Information Systems (RIS) such as Exa, Magview, or similar.

· Excellent communication, problem-solving, and leadership skills.

· Knowledge of insurance and authorization processes for diagnostic imaging.


Preferred Skills:

· Experience with centralized scheduling and call routing systems.

· Familiarity with HL7, PACS integration, and imaging workflow software.

· Bilingual capabilities (Spanish, etc.) a plus.

· Knowledge of accreditation and compliance standards (e.g., ACR, The Joint Commission).

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