Radio Call Center Jobs (NOW HIRING)

0.9 FTE for day and night shift 8p-8a or 8a-8p

Pay Range:

Major Responsibilities:

• Uses appropriate professional language on the radio at all times
• Appropriately documents all pertinent information and times during radio call
• Appropriately uses EMS call name and number when communicating with EMS
• Directs EMS to appropriate location in the EC
• Responsible for obtaining pertinent information to appropriately place patient in the Emergency Center.
• Ensures that charge nurse/flow coordinator are aware of pending arrivals.
• Responsible for obtaining pertinent information in order to activate the appropriate trauma code.
• Appropriately identifies traumas based on Trauma Activation Protocols.
• Calls Navicent operator in a timely manner to activate the appropriate code.
• Ensures that charge nurse/flow coordinator are aware
• Responsible for obtaining pertinent information to appropriately activate a Code Stroke.
• Calls Navicent operator in a timely manner to activate the appropriate code.
• Overhead page Code Stroke and pending treatment locations
• Ensures that charge nurse/flow coordinator are aware.
• Obtains pertinent information to assist in identifying a Code STEMI.
• Ensures that EC physician gets the transmitted EKG timely.
• Notify EKG tech of pending arrivals and treatment location.
• Ensures the charge nurse/flow coordinator are aware
• Relays all pertinent pediatric radio traffic to the Pediatric EC
• Appropriately identifies pediatric tier one and tier two traumas and correctly directs them to the Main EC
• Stays current on professional practice
• Stays current on clinical process changes such as changes in trauma, stroke, and STEMI criteria
• Ensures radio is being monitored while on break
• Monitors and maintains HIPPA compliance during radio calls

Licensure, Registration, and/or Certification Required:

• None required

Education Required:

• Completion of High School or equivalent.

Work Experience Required:

• 1-3 years of experience as Emergency Medical Technician, Emergency Medical Dispatcher or Public Safety communications. Emergency Medical Dispatcher, Emergency Medical Technician/Basic Certificate, Paramedic preferred. Will accept current Navicent Health Emergency Center Communications Specialist (with training provided by Navicent Health) in lieu of certification or RN with Emergency Medicine experience or familiar with Emergency Medicine terminology.

Knowledge, Skills & Abilities Required:

• Must satisfactorily complete Navient Health Emergency Radio Communication Training. Must have excellent organization, interpersonal and communications skills, problem-solving and critical thinking abilities. Must be able to work with accuracy under stress and in emergency situations. Must comply with HIPPA protocol.

Physical Requirements and Working Conditions:

• Must be able to use visual acuity to see monitor screen, computer and hard copy materials. Must be able to hear and verbally communicate in person and over the phone or radio. Must be able to sit for prolonged periods of time. Must be able to comprehend and learn operation of various office equipment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.