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Quote To Cash Process Jobs in Michigan (NOW HIRING)

Hexagon AB

Director, Commercial Sales Support

Novi, MI · On-site

Own the Americas Portable lead-to-cash process from opportunity and configuration through quote, approval, booking, fulfillment handoff, invoicing, and cash application. * Map the full lead-to-cash ...

Hitachi

Inside Sales Manager - Aftermarket

Holland, MI · On-site +1

The Inside Aftermarket Sales Manager partners closely with Aftermarket Account Managers, Project Managers, Engineering, Supply Chain, and Logistics teams to ensure efficient quote-to-cash processes ...

Lakeside Software

Senior Revenue Accountant

Ann Arbor, MI · On-site

$78K - $102K/yr

... to-cash process improvement. This is a high-impact individual contributor role that combines the ... Maintain and improve the quote-to-invoice workflow between Salesforce CPQ / Revenue Cloud and ...

Sprinklr

VP of Global Field Operations

Three Rivers, MI · On-site +1

Continuously identify regional bottlenecks in the "Quote-to-Cash" process and partner with the Director of Strategic Programs to implement scalable solutions. 7. Leadership & Organizational Maturity

Pwc

Salesforce CPQ/Revenue Cloud Director

Detroit, MI

$155K - $410K/yr

The Opportunity As part of the Salesforce Quote to Cash Consulting team you will lead the design of Salesforce technology-enabled solutions that address the needs of large organizations. As a ...

Becton, Dickinson and Company

$83K - $108K/yr

Bachelor's degree (any preference in type or major) * 5+ years of combined experience as a business analyst supporting CPQ or quote-to-cash systems. * Experience systematizing new business processes ...

Corning

$74.75 - $100.75/hr

Partnering closely with business process owners, technology teams, and cross-functional ... Design and architect scalable IT solutions for Order to Cash processes including order management ...

Deloitte

Senior Consultant - SAP BRIM CC

Detroit, MI · On-site

$62.25 - $85.25/hr

Assess business requirements, evaluate current-state lead-to-cash, usage-to-bill, and subscription-to-bill processes, and design future-state SAP BRIM solutions * Configure SAP BRIM CC across key ...

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All JobsQuote To Cash Process JobsQuote To Cash Process Jobs in Michigan

Quote To Cash Process information

What is the quote to cash process?

The Quote to Cash (Q2C or QTC) process refers to the end-to-end business workflow that starts with creating a quote for a customer and ends with receiving payment for the delivered product or service. It encompasses all the steps from quoting, proposal management, configuring products or services, negotiating pricing, order management, invoicing, and revenue recognition. Efficient management of the QTC process helps organizations improve sales efficiency, reduce errors, and enhance customer satisfaction. Many companies use specialized software to automate and streamline these steps.

What are the key skills and qualifications needed to thrive in a quote to cash process role?

Success in the Quote to Cash process requires strong analytical skills, attention to detail, and a solid understanding of sales operations and order management, often supported by a background in business administration or finance. Familiarity with CRM and ERP systems like Salesforce and SAP, as well as experience with pricing tools and billing software, is typically essential. Excellent communication, problem-solving abilities, and a customer-focused mindset help professionals manage cross-functional collaboration and resolve issues efficiently. These skills ensure seamless revenue flow, accurate order fulfillment, and positive customer experiences throughout the sales cycle.

What are some common challenges faced in a quote to cash process role, and how can they be addressed?

Professionals in Quote to Cash roles often encounter challenges such as managing complex pricing structures, ensuring timely approvals, and maintaining data accuracy across multiple systems. Effective communication with sales, finance, and operations teams is crucial to resolve discrepancies and streamline workflows. Leveraging automation tools and staying updated on best practices can help address these issues, reduce errors, and improve overall efficiency within the QTC cycle.

What is the difference between Quote To Cash Process vs Sales Operations Specialist?

AspectQuote To Cash ProcessSales Operations Specialist
Primary FocusManaging the entire sales cycle from quoting to revenue collectionSupporting sales team with processes, tools, and data analysis
ResponsibilitiesPricing, contract management, invoicing, revenue recognitionSales data management, CRM administration, process optimization
Skills & CertificationsKnowledge of billing, finance, CRM systems; certifications like CPQ or ERP familiarityCRM tools, data analysis, communication skills; certifications in Salesforce or sales operations

While both roles support sales functions, the Quote To Cash Process focuses on executing the entire sales revenue cycle, whereas the Sales Operations Specialist primarily supports sales teams with tools, data, and process improvements to enhance efficiency.

What are the steps in the quote to cash process?

The quote to cash process in a Quote To Cash role involves generating a sales quote, obtaining customer approval, creating and sending the sales order, delivering the product or service, invoicing the customer, and receiving payment. It requires coordination between sales, finance, and order management teams, often utilizing CRM and ERP systems to ensure accuracy and efficiency.

What is the job description of quote to cash process?

The Quote to Cash process involves managing the entire sales cycle from generating customer quotes to receiving payment. It includes activities such as pricing, contract creation, order management, invoicing, and revenue recognition, often supported by CRM and ERP systems. Professionals in this role need strong coordination, attention to detail, and understanding of sales and finance workflows.

What are popular job titles related to Quote To Cash Process jobs in Michigan?

For Quote To Cash Process jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Quote To Cash Process jobs in Michigan look for?

The top searched job categories for Quote To Cash Process jobs in Michigan are:

What cities in Michigan are hiring for Quote To Cash Process jobs?

Cities in Michigan with the most Quote To Cash Process job openings:

Quote To Cash Process jobs near you
Infographic showing various Quote To Cash Process job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, 4% Contract, and 2% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Director, Commercial Sales Support

Novi, MI • On-site

Hexagon AB
501 - 1,000 employees
Learn more about Hexagon ABexternal

Full-time

Posted 8 days ago

Job description

Director, Commercial Sales Support
Summary
Director, Commercial Sales Support
Division: Americas Portable Division
Position Summary
The Director, Commercial Sales Support, leads the Americas Portable commercial support organization and owns the end-to-end lead-to-cash operating model that converts customer demand into accurate, compliant, revenue-ready orders. This role oversees order management, quoting and booking, deal desk support for complex and non-standard transactions, CPQ, and pricing administration across the Portable hardware and software portfolio. Taking an enterprise-wide view from opportunity through cash application, the Director identifies delays, rework, and revenue leakage, then addresses root causes through process discipline, governance, and cross-functional partnership. This people-leadership role is responsible for building a scalable, metrics-driven function by setting service standards, designing the operating model, developing managers and specialists, and partnering closely with Sales, Finance, Legal, Supply Chain, and IT. Success is measured by order accuracy, quote and booking cycle time, clean revenue capture, deal velocity, and the commercial organization's confidence in the support function.
Job Responsibilities
End-to-End Lead-to-Cash Process Ownership
  • Own the Americas Portable lead-to-cash process from opportunity and configuration through quote, approval, booking, fulfillment handoff, invoicing, and cash application.
  • Map the full lead-to-cash value stream, assign ownership at each stage, and define clear, measurable cross-functional handoffs.
  • Measure the process end to end by tracking stage cycle times, first-pass yield, error and rework rates, touch counts, leakage points, and dashboard performance.
  • Address root causes of friction, including incomplete opportunity data, configuration errors, approval bottlenecks, order holds, and billing disputes, instead of correcting issues downstream.
  • Standardize processes across Americas countries and channels to reduce local variation and avoid one-off workarounds.

Order Intake, Validation & Booking
  • Own Americas Portable order management from intake and validation through booking, fulfillment handoff, and finance handoff.
  • Confirm orders are complete, accurate, and compliant with pricing, contract, and revenue-recognition requirements before booking.
  • Establish controls and audit-ready documentation to reduce rework, credits, and revenue leakage.

Quotation & Deal Desk Support
  • Lead the deal desk as the primary support point for complex and non-standard Portable transactions, including multi-year, bundled, subscription, discounted, and custom-term deals.
  • Partner with Sales, Finance, Legal, and Product to structure deals that balance customer needs with margin, risk, and revenue-recognition requirements.
  • Own approval workflows by defining thresholds, streamlining routing, and reducing decision cycle time while maintaining governance.
  • Provide commercial guidance and escalation support to Portable sales leadership on strategic pursuits.

Continuous Improvement
  • Own the business roadmap for lead-to-cash system enhancements, prioritizing the backlog and partnering with IT and business systems teams on requirements, delivery, testing, and adoption.
  • Partner with process excellence and enablement teams to standardize work, documentation, and training for sales and support teams.
  • Own a standing continuous improvement pipeline for commercial support and the broader lead-to-cash process, including intake, prioritization, capacity planning, and visible backlog management. Partner with Technology teams on requirements, delivery, testing, and adoption.
  • Lead structured improvement initiatives using Lean Six Sigma and root-cause methods, from project charter through control plan and validated financial benefit.
  • Set annual improvement goals for cycle time, accuracy, cost-to-serve, and touch reduction, and hold the organization accountable for results.

Organizational Leadership
  • Lead and develop the Americas Portable commercial sales support team, including managers, order management specialists, deal desk analysts, and CPQ/pricing resources.
  • Define the operating and coverage models, set service-level commitments, and build capacity plans for seasonal volume and quarter-end peaks.
  • Implement a performance management framework with clear KPIs, dashboards, and operating reviews.
  • Attract, develop, and retain talent while building bench strength and clear career paths.

Qualifications
  • Bachelor's degree in Business, Finance, Operations, or a related field.
  • 10+ years in commercial or sales operations, order management, deal desk, or order-to-cash, including 5+ years leading teams and ideally other people leaders.
  • Proven ownership of an end-to-end lead-to-cash or order-to-cash process, with measurable gains in cycle time, accuracy, or cost-to-serve.
  • Strong process improvement experience; Lean Six Sigma Green Belt or higher preferred, or equivalent structured methodology experience.
  • Deep knowledge of quoting, booking, pricing approvals, fulfillment handoff, and revenue-recognition considerations.
  • Demonstrated deal desk experience supporting complex, non-standard commercial transactions.
  • Strong analytical and financial acumen, with the ability to build data-backed cases for process investment.
  • Experience supporting hardware and software or subscription revenue models.
  • Americas multi-country experience within a global, matrixed organization.
  • Knowledge of revenue recognition standards, including ASC 606, as they relate to deal structuring.
  • Experience managing offshore or shared services support teams.
  • Excellent executive communication and cross-functional influence, with credibility among Sales, Finance, and Legal leaders.
  • Experience leading a CPQ or ERP implementation or broader lead-to-cash transformation.
  • Experience applying process mining, workflow automation, or RPA to order-to-cash processes.

What success looks like in the first 12 months
  • End-to-end lead-to-cash value stream mapped, with stage owners, baseline metrics, and quantified friction and leakage points.
  • Continuous improvement pipeline in place, with defined intake, prioritization, and at least 3-4completed projects delivering validated benefits.
  • Improved first-pass order accuracy, quote-to-book cycle time, and approval cycle time for non-standard deals.
  • Reduced manual order touches through automation and system-enforced controls.
  • Recurring cross-functional lead-to-cash governance forum established and operating consistently.
  • CPQ configuration and price-list governance documented with clear ownership and change control.
  • Predictable quarter-end close achieved with no material order backlog or revenue-timing surprises.

Key Competencies Process ownership and rigor • Systems thinking across functions • Commercial judgment • Data-driven decision making • Change leadership • Team building and talent development • Cross-functional influence • Composure under quarter-end pressure
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