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Description

Position Summary

The Floriculture Department Manager is responsible for the leadership, operational management, quality control, scheduling oversight, financial accountability, and process standardization of Russell Landscape's Annual Color and Floriculture Division across all markets.

This role oversees the complete seasonal color operation including:

• Production operations 
• Scheduling coordination 
• Vendor and plant procurement      oversight 
• Quality assurance 
• Billing readiness auditing 
• Workflow accountability 
• Outer market support 
• Operational process development 
• Administrative oversight 
• Standardization initiatives 
• CREW workflow management 

This position serves as the operational owner of the Floriculture Division and is responsible for ensuring consistent quality, operational excellence, profitability, and scalable processes across all markets.

The Floriculture Department Manager will work closely with:

• Account Managers 
• Floriculture Business Developer
• Floriculture Field Managers 
• Branch Managers 
• Operations Teams 
• Vendors 
• Administrative Teams 
• The Director of Enhancements 

Core Responsibilities

Department Leadership

• Lead all seasonal color operations for Russell Landscape 
• Provide operational direction for all floriculture teams and field personnel 
• Support and develop Floriculture Field Managers 
• Establish department standards and accountability measures 
• Maintain alignment between Atlanta and outer markets 
• Support long-term department growth and scalability 

Operational Oversight

• Oversee all scheduling coordination and production execution 
• Ensure install schedules are achievable and operationally efficient 
• Monitor production progress daily      
• Coordinate responses to weather delays and schedule disruptions 
• Ensure all properties are installation-ready prior to deployment 
• Support branch teams with production planning and issue resolution 
• Oversee outer market floriculture operations and consistency 

Quality Control & Customer Experience

• Establish and enforce floriculture quality standards 
• Conduct select property quality audits, and ensure field managers are conduction comprehensive quality audits.
• Oversee resolution of customer complaints and deficiencies 
• Ensure consistency in: 
  • Planting quality 
  • Layout execution 
  • Pruning standards 
  • Plant health 
  • Seasonal appearance 
• Support customer retention through high-quality execution 
• Ensure punch list completion and follow-up inspections 

Financial & Administrative Accountability

• Audit labor, materials, and billing readiness daily 
• Ensure completed jobs are ready for invoicing 
• Verify: 
  • Labor hours entered correctly 
  • Materials entered correctly 
  • Plant quantities reconciled 
  • Completion photos uploaded 
  • Approvals documented 
• Identify and resolve missing costs or billing issues 
• Monitor department profitability and job costing 
• Track projected sales and completed sales 

Proposal & Approval Workflow Oversight

• Ensure proposal and approval processes are followed correctly 
• Audit proposal approvals for accuracy and completeness 
• Verify approvals contain: 
  • Correct proposal versions 
  • Approved dollar amounts 
  • Proper documentation 
• Ensure jobs are not scheduled without required approvals 
• Support standardization of proposal templates and pricing structures 

Vendor & Procurement Oversight

• Oversee plant ordering workflows 
• Monitor vendor performance and plant quality 
• Ensure ordering deadlines are met      
• Manage substitution approvals and communication 
• Coordinate plant availability across markets 
• Reduce material shortages and ordering errors 
• Support development of approved plant substitution standards 

Systems & Process Development

• Assist in development and implementation of CREW workflows 
• Support future integration between CREW and QuickBase systems 
• Develop standardized operational procedures 
• Reduce dependency on spreadsheets, emails, and manual tracking 
• Improve department efficiency through process automation 
• Build scalable systems for future growth 

Reporting & KPI Management

Track and report department KPIs including:

• Sales performance 
• Install completion rates 
• Schedule adherence 
• Labor productivity 
• Gross margins 
• Customer complaints 
• Warranty replacements 
• Billing readiness 
• Missing labor/materials 
• Production efficiency 

Provide regular reporting to the Director of Enhancements.

Leadership Expectations

• Lead with professionalism and  accountability 
• Maintain high operational standards 
• Communicate proactively across departments 
• Create solutions rather than reactive responses 
• Build a culture of organization, urgency, and follow-through 
• Hold teams accountable while supporting operational success 

Qualifications

• 5+ years of experience in seasonal color, floriculture, landscaping, or related operations 
• Strong operational and organizational management experience 
• Experience managing crews, scheduling, and production workflows 
• Strong understanding of seasonal color installation and maintenance 
• Experience with budgeting, job costing, and operational reporting 
• Ability to manage multiple markets and priorities simultaneously 
• Strong communication and leadership skills 
• Experience with CRM or operational management software preferred 
• Experience with QuickBase, Aspire, CREW, or similar systems preferred 

Preferred Characteristics

• Highly organized 
• Operationally driven 
• Detail-oriented 
• Process-minded 
• Strong communicator 
• Calm under pressure 
• Accountable and proactive 
• Able to lead both strategically and tactically 

Success Metrics

Success in this role will be measured by:

• Operational efficiency 
• Reduction in scheduling errors 
• Billing accuracy 
• Gross margin performance 
• Customer satisfaction 
• Reduction in callbacks and replacements 
• Proposal/approval accuracy 
• Improved production consistency 
• Improved systemization and automation 
• Scalability of floriculture operations across markets