Quality Service Associate Jobs in Atlanta, GA (NOW HIRING)

Calling all innovators – find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

As a Customer Service Associate, you will support banking and merchant customers by handling inbound calls, answering questions, and researching and resolving Bill Pay-related issues with accuracy and care. You will work closely with customers, teammates, and leaders to deliver a consistent service experience that builds trust, strengthens client relationships, and supports day-to-day service operations.

What you'll do:

• Answer inbound customer calls and provide support for Bill Pay-related questions, service requests, and issue resolution
• Research customer concerns across web-based tools and internal systems to identify root causes and complete accurate resolutions
• Communicate clearly and professionally with customers while using active listening to understand needs and confirm next steps
• Document customer interactions, account activity, and resolutions accurately in the appropriate systems
• Meet service, quality, schedule adherence, and compliance expectations while delivering a positive customer experience
• Partner with teammates, supervisors, and support teams to address escalated or unresolved issues and improve service outcomes
• Complete paid training and apply learned processes, policies, and tools to daily customer interactions
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• One year of experience in customer service, call center support, banking support, merchant support, or a related service environment
• Experience using web-based tools, computer systems, and multiple applications to research issues and complete customer requests
• Ability to communicate effectively by phone, document interactions accurately, and resolve customer issues with professionalism and attention to detail
• High school diploma or equivalent or an equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

• Experience supporting online bill pay, banking services, or payment-related products
• Experience in a high-volume inbound call center environment
• Spanish bilingual communication skills

How you'll work:

• This position is an onsite role and requires regular attendance at our office.
• Pay starts at $22/hour (may be higher based on experience), plus shift differential for eligible shifts.
• Spanish bilingual premium: Additional $1.00 per hour.
• Shift differential pay for eligible evening and weekend hours.
• You will work an assigned schedule that will be determined at the time of offer. Start date: September 14, 2026 or October 12, 2026. Training is up to 6 weeks, Mon–Fri, 9:00 AM–5:30 PM EST (full attendance required).
• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.