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Quality Service Associate Jobs in Gainesville, GA

Kaiser Permanente

Service Associate

Duluth, GA · On-site

$14.50 - $19.25/hr

This position is responsible for providing high quality telephone and support services to Kaiser Permanente members, staff and associates via the automated call distribution system or approved ...

Golden Pantry Food

Customer Service Associate

Murrayville, GA · On-site

$13.25 - $18.25/hr

ROLE AND RESPONSIBILITIES The Customer Service Associate is Responsible for the proper, efficient ... quality and service complaints. • Ensures food quality and safety standards are met through ...

Golden Pantry Food

Customer Service Associate

Athens, GA · On-site

$12.75 - $17.50/hr

ROLE AND RESPONSIBILITIES The Customer Service Associate is Responsible for the proper, efficient ... quality and service complaints. • Ensures food quality and safety standards are met through ...

Golden Pantry Food

Customer Service Associate

Homer, GA · On-site

$13.25 - $18.25/hr

ROLE AND RESPONSIBILITIES The Customer Service Associate is Responsible for the proper, efficient ... quality and service complaints. • Ensures food quality and safety standards are met through ...

Golden Pantry Food

Customer Service Associate

Athens, GA · On-site

$14 - $19.25/hr

ROLE AND RESPONSIBILITIES The Customer Service Associate is Responsible for the proper, efficient ... quality and service complaints. • Ensures food quality and safety standards are met through ...

Golden Pantry Food

Customer Service Associate

Dahlonega, GA · On-site

$13.25 - $18.25/hr

ROLE AND RESPONSIBILITIES The Customer Service Associate is Responsible for the proper, efficient ... quality and service complaints. • Ensures food quality and safety standards are met through ...

Golden Pantry Food

Customer Service Associate

Braselton, GA · On-site

$13.25 - $18.25/hr

ROLE AND RESPONSIBILITIES The Customer Service Associate is Responsible for the proper, efficient ... quality and service complaints. • Ensures food quality and safety standards are met through ...

Golden Pantry Food

Customer Service Associate

Athens, GA · On-site

$12.75 - $17.50/hr

ROLE AND RESPONSIBILITIES The Customer Service Associate is Responsible for the proper, efficient ... quality and service complaints. • Ensures food quality and safety standards are met through ...

Golden Pantry Food

Customer Service Associate

Dacula, GA · On-site

$13.25 - $18.50/hr

ROLE AND RESPONSIBILITIES The Customer Service Associate is Responsible for the proper, efficient ... quality and service complaints. • Ensures food quality and safety standards are met through ...

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All JobsQuality Service Associate JobsQuality Service Associate Jobs in Gainesville, GA

Quality Service Associate information

See Gainesville, GA salary details

$8

$17

$29

How much do quality service associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for quality service associate in Gainesville, GA is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.85 per hour, depending on experience, location, and employer.

What does a quality service associate do?

A quality service associate monitors and evaluates customer service interactions to ensure they meet company standards. They analyze data, provide feedback, and may assist in training staff to improve service quality, often using tools like quality assurance software. Strong communication skills and attention to detail are essential for this role.

What cities near Gainesville, GA are hiring for Quality Service Associate jobs?

Cities near Gainesville, GA with the most Quality Service Associate job openings:

Quality Service Associate jobs near you

Service Associate

Kaiser Permanente

Duluth, GA • On-site

$14.50 - $19.25/hr

Other

Posted 10 days ago

Kaiser Permanente rating

8.2

Company rating: 8.2 out of 10

Based on 923 frontline employees who took The Breakroom Quiz

54th of 895 rated healthcare providers

Job description

This position represents 14 openings.   Job Summary: This position is responsible for providing high quality telephone and support services to Kaiser Permanente members, staff and associates via the automated call distribution system or approved telephony system. This position is responsible for ensuring timely and efficient practitioner, hospital, and patient communication support and other support as required. The incumbent will answer telephone calls and schedule appropriate appointments, answer medical records inquiries, following established policies and procedures. The role also follows appropriate processes for connections to the advice nurse for clinical review based on appropriate symptoms list or guidelines. The position answers questions about the members health plan, medical records and forms and supports message management processes. All calls will be conducted in a prompt, professional, concise, courteous, standardized, and accurate manner to assure customer-focused service. The position is also responsible for managing incoming calls to the regional operator line and routing to appropriate department. The incumbent maintains proficiency in navigating the electronic medical record for scheduling and/or information gathering and completing required documentation in all appropriate systems.
Essential Responsibilities:
  • Schedules, reschedules, cancels and/or verifies patient appointments utilizing decision tree or appropriate scheduling tool as required.
  • Verifies member and benefit eligibility, creates medical record numbers or connects to national call center.
  • as required and request membership cards.
  • Facilitates communication between parties and routes messages utilizing message management processes, smart-phrases or other tools per established guidelines.
  • Refers calls for member hospitalization to the Health Care Team or On-Call provider if after hours.
  • Maintains and distributes the After-Hours Call Schedule and core hospital diversion status.
  • Utilizes the Referral Consultant List to locate specialists within or outside of Kaiser Permanente.
  • Utilizes kp.org and appointment wait list as required.
  • Collaborates with Quality Resource Managers (QRM) when inpatient and/or outpatient services are needed.
  • Educates members on proper use of Health Plan systems, processes, facilities. and required authorization forms for the release of health care information.
  • Follows department processes to support members who need bilingual or hearing-impaired services.
  • Collects cumulative data and statistics as needed; may enter data into automated systems.
  • Train and orient new or less experienced staff, as needed. Provides peer support as needed.
  • Demonstrates, in-depth, operational knowledge of each Health Information Management (HIM) area by analyzing caller needs and evaluating documentation to ensure that requests are routed to the appropriate resource.
  • Ensures members requests for forms and medical records are completed within turnaround time goals or expedited when required. When appropriate fulfills releases records with a verbal request following guidelines and protocols.
  • Manages calls on the Regional Operator Line. and ensures callers are transferred to the appropriate department.
  • Supports secured messaging via designated technology including chat, cell phone, text messaging or other identified tool.
  • Responds to and follows-up on messages left on the Regional Operator Line voicemail.
  • May participate in special projects, studies, or other activities as directed.

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