ZipRecruiter

Log In

1

Quality Program Manager Jobs in Burleson, TX (NOW HIRING)

Richemont

Quality Program Specialist

Grand Prairie, TX · On-site

The Quality Program Specialist will be instrumental in designing, implementing, and overseeing ... Lead and facilitate strategic Quality Review Meetings with Maison Senior Management, delivering ...

Wabtec

Program Manager

Fort Worth, TX

As a Program Manager you are responsible for the end-to-end delivery of complex rail signaling and ... Wabtec quality, safety, and governance standards Systems Integration Leadership (Critical) * Lead ...

Wabtec

Program Manager

Fort Worth, TX · On-site

$79K - $112K/yr

As a Program Manager you are responsible for the end-to-end delivery of complex rail signaling and ... Wabtec quality, safety, and governance standards Systems Integration Leadership (Critical) * Lead ...

Aluminum Product Manufacturer, Fabricator and Finisher

Be Seen First

Quality Manager

Waxahachie, TX · On-site

$90K - $115K/yr

As the quality program matures, the Quality Manager will develop recommendations for departmental growth, staffing, and long-term quality initiatives. Leadership & Quality Strategy · Develop ...

Ralliant

Program Manager

Dallas, TX · On-site

The Program Manager is responsible for overseeing end-to-end service delivery performance, customer ... This role ensures consistent execution, high-quality service, and alignment with customer ...

next page

Showing results 1-20

All JobsQuality Program JobsQuality Program Manager JobsQuality Program Manager Jobs in Burleson, TX

Quality Program Manager information

See Burleson, TX salary details

$21.1K

$75.7K

$138.9K

How much do quality program manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for quality program manager in Burleson, TX is $75,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $119,500.00 per year, depending on experience, location, and employer.

What does a quality program manager do?

A Quality Program Manager oversees the planning, implementation, and management of quality assurance programs within an organization. They are responsible for ensuring that products, services, and processes meet established quality standards and comply with regulatory requirements. This role involves coordinating with cross-functional teams, conducting audits, analyzing data to identify areas for improvement, and driving initiatives to enhance quality and efficiency. Quality Program Managers also develop policies, provide training, and report on program outcomes to leadership.

What are the key skills and qualifications needed to thrive as a quality program manager?

To thrive as a Quality Program Manager, you need expertise in quality management principles, process improvement methodologies (such as Six Sigma or Lean), and a relevant bachelor’s degree or higher. Familiarity with quality management systems (QMS), data analysis tools, and industry-recognized certifications like ASQ Certified Quality Manager or Six Sigma Black Belt is highly valuable. Exceptional leadership, problem-solving, and communication skills help drive organizational change and foster cross-functional collaboration. These skills and qualifications ensure effective quality initiatives, regulatory compliance, and continuous improvement across the organization.

How does a quality program manager typically collaborate with cross-functional teams to implement quality initiatives?

Quality Program Managers play a crucial role in bridging communication between departments such as engineering, operations, and customer service. They regularly lead meetings to align project objectives, gather input on process improvements, and ensure everyone adheres to established quality standards. By fostering open dialogue and providing clear documentation, they help teams identify potential quality issues early and implement actionable solutions together. This collaborative approach not only enhances product or service quality but also builds a culture of continuous improvement across the organization.

What job categories do people searching Quality Program Manager jobs in Burleson, TX look for?

The top searched job categories for Quality Program Manager jobs in Burleson, TX are:

What cities near Burleson, TX are hiring for Quality Program Manager jobs?

Cities near Burleson, TX with the most Quality Program Manager job openings:

Quality Program Manager jobs near you
Infographic showing various Quality Program Manager job openings in Burleson, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $75,730 per year, or $36.4 per hour.

Quality Program Specialist

Grand Prairie, TX • On-site

Richemont
Jewelry, Luggage, and Leather Goods Stores • 10K+ employees

7.9

Company rating: 7.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

People enjoy working here

Good employer

Respectful managers

Learn more about Richemontexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Role Overview
This role is ideal for a highly motivated and detail-oriented individual passionate about elevating client experiences through rigorous quality assurance. The Quality Program Specialist will be instrumental in designing, implementing, and overseeing comprehensive quality programs within the Richemont America's Client Relations Center (CRC). This position ensures that all client interactions consistently meet and exceed Richemont's exacting standards, policies, and service protocols, contributing directly to an environment of best-in-class luxury service delivery. The specialist will drive continuous improvement by identifying trends, analyzing performance, and implementing strategic enhancements to service quality.
Responsibilities (or Mission)
• Architect, implement, and continuously optimize comprehensive quality assurance programs, leveraging COPC-aligned scorecards to rigorously evaluate and elevate service levels, ensuring adherence to compliance-critical, business-critical, and customer-critical standards.
  • Formulate and steward robust, COPC-aligned assessment criteria, performance metrics, and sophisticated reporting mechanisms to precisely measure quality and generate actionable insights for continuous improvement across all client interaction channels (e.g., voice, email, chat, digital).
  • Lead and facilitate strategic Quality Review Meetings with Maison Senior Management, delivering critical, data-driven insights to identify and address performance gaps effectively.

• Leverage specialized expertise to lead and actively contribute to multi-party calibration sessions, partnering with CRC Support functions to foster alignment, ensure the precision of quality scoring, and uphold the integrity of all related data.
• Harness Salesforce functionalities and capabilities to optimize and automate quality monitoring processes, proactively identifying and flagging critical gaps in quality, operational processes, data accuracy, and compliance standards.
  • Develop and present comprehensive reports on Key Performance Indicators (KPIs) related to service quality and client satisfaction, translating data into actionable insights and strategic recommendations for continuous operational enhancement

• Conduct in-depth analysis of quality monitoring data and emerging trends to identify root causes of performance variances, providing strategic insights and recommendations that drive significant improvements in service delivery and customer experience
• Maintain SOPs for quality, including policies, sampling methods, and documentation necessary for COPC certification audits.
• Actively contribute as a backup to the Knowledge Management & Training Specialist, ensuring the timely maintenance and strategic updating of the Knowledge Base, and providing essential support for internal communications to foster informed and aligned teams
• Undertake additional responsibilities and special projects as assigned, contributing to the broader objectives of the Learning & Development Team.
Qualifications
  • Education: Bachelor's degree in Business Administration, Communications, or a related field.
  • Required Experience:
    • 2+ years in a contact center/customer service environment, hospitality, retail, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
    • A strong understanding of COPC best practices for customer experience and quality management is highly desirable.
    • Proven experience in Quality Assurance or a similar role within a luxury or premium brand.
  • Technical Skills and Abilities:
    • Proficient in using Microsoft Suite (SharePoint, MS Forms, etc.).
    • Proficiency in CRM software (Salesforce) and quality monitoring systems (Salesforce or other).
    • Familiarity with SAP ERP and email/chat management tools is a plus.
    • Ability to prioritize project and case management within different running systems.
    • Demonstrated ability with editing, authoring, and innovating written and oral communication, particularly for reporting and feedback.
    • Exceptional communication, presentation, and writing abilities.
    • Demonstrated analytical and critical thinking skills with the ability to interpret complex data and translate it into actionable insights.
    • Ability to quickly absorb extensive information on our brands' history, product offerings, and communications/advertising programs.
  • Personal Skills:
    • Must display a high level of maturity, poise, and sound business judgment.
    • Excellent verbal and written communication skills.
    • Strong understanding of formal and informal etiquette and manners.
    • Detail-oriented mindset with a passion for delivering exceptional client experiences.
    • Self-sufficient, proactive, and positive attitude towards colleagues and clients; team player with ability to communicate with Radical Candor.
    • Client-focused: developing, promoting, and communicating empathy for clients and partners; ability to handle highly sensitive clients and situations while staying solution-oriented; a passion to assist; high degree of empathy and ability to build meaningful relationships with a diverse range of stakeholders.
    • Organized and efficient for day-to-day operations.
    • Willingness to work flexible working hours that fit business needs.
    • Cultural intelligence and languages a plus.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
EXPECTED SALARY RANGE:
Salary will be negotiated based on relevant skills and experience.
WE OFFER
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future
#Richemont #WeCraftTheFuture

What Richemont employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply