Quality Program Manager Jobs in Bend, OR (NOW HIRING)

About the Job:

The Outreach Coordinator position serves as the coordinator for services to children enrolled in the Outreach program, including recruitment, enrollment, home visitation, social play groups and respite care. The Outreach Coordinator provides program case management services to children and families that include health social services, and parent education in compliance with Relief Nursery Standards, and other federal and state regulatory agencies.

Why you want to join us:

You believe that every child deserves the best start possible. You believe that parenting is hard even in the best circumstances. You care about children who have experienced trauma and want to work to support vulnerable families to succeed. You enjoy working with children in a trauma informed workplace and a therapeutic classroom environment. You are motivated to engage with families and offer resources so that families are supported in nurturing their child’s emotional, physical, and intellectual development.

About MountainStar Family Relief Nursery:

MountainStar Family Relief Nursery is a local non-profit that has been in Central Oregon for 20 plus years. We are a strength-based child abuse and neglect prevention program to support families with children ages 6 weeks through 5 years. We provide high quality trauma-informed care and services for children and families experiencing high stress. Services include a therapeutic classroom emphasizing social-emotional development, home visits, parenting classes and other full wrap around services.

Our values are:

1. Caring – welcoming, trauma-informed, non-judgmental, family-focused, compassionate, honest, and fun.

2. Collaborative –engaged with clients, supporters, program partners, and communities.

3. Excellence – committed to quality programs, current research, continuous learning, and robust evaluation.

4. Inclusive – seek out and value diverse perspectives, understand and address systemic barriers equitably.

What’s in it for you:

MountainStar offers comprehensive compensation and benefit package that includes 100% employer paid medical, vision, prescription, & dental (premium value of $772 monthly), Simple IRA Retirement Plan match up to 3%, vacation & sick pay accrued semi-monthly, 11 paid holidays, Oregon Paid Leave covered in full (employee cost covered by MtStar), Wellness Reimbursement Program, and a Short-Term Disability Plan. MountainStar offers a professional, agile workplace with its primary goal being a workplace of choice. MountainStar offers excellent leadership that works hard to align strategies with the company's mission statement, core values, empower employees’ autonomy, provide trauma informed workplaces, a culture of transparency, wellness days, learning and development opportunities. MountainStar was ranked the 100 best nonprofits to work for in 2022 and 2023, based on the survey responses of MountainStar’s employees and their work experience.

About the environment:

• Wellness Days & Team Appreciation Days
• Professional growth opportunities
• Continuing Education
• Diversity, equity, and inclusion initiatives
• Engaging, purposeful, values-based work
• Meaningful connections
• Work/life balance
• Focus on well-being & health
• Positive, supportive work culture
• Autonomous schedule

About the Role:

• Engage with new and currently enrolled families through recruitment activities, recurring play groups, consistent text/phone/email messages, and provision of basic needs supports and weekly respite classes
• Conduct (at least) monthly home visits with each family, including supports such as referrals, supplies deliveries, empathetic listening, parent education, and family goal setting
• Complete all required assessments; maintain current and accurate records of all family data, assessments, and files; and finish all necessary data entry and program reporting in a timely fashion
• Occasional parent support/education or other events on evenings and/or weekends
• Strictly maintain confidentiality of families, coworkers, and community partners
• Advocate for Relief Nursery programs and families through a deep understanding of Relief Nursery values and mission, in communication with community members, and by encouraging families toward self-advocacy
• Engage in professional development via organization-led and personal development opportunities
• Maintain an average case load of 12 families
• Work in close partnership with program manager and other site staff to serve community and program needs
• Other duties as assigned

Required Qualifications:

• Experience and knowledge in working with vulnerable communities
• Prefer Bilingual English/Spanish including reading, writing, and speaking effectively in both languages
• Prefer BA/BS in Early Childhood Education or a related field with infant/toddler or preschool teaching experience. Bachelor’s in progress, AA/AS, or comparable experience or Oregon Registry level considered.

What You're Skilled At:

• Experience in social service setting, knowledge of community resources
• Basic knowledge of child abuse and neglect
• Ability to recognize and record significant individual and group behaviors
• Ability to work with children who have diverse temperaments and needs
• Excellent computer skills including email, Excel, Word, and web-based databases
• Effective communication skills including rapport building, report writing, conflict de-escalation, resolution, and relationship repair
• Ability to establish and maintain professional boundaries and confidentiality while providing services,
• Cultural competence, and personal understanding and implementation of tenets of Diversity, Equity, and Inclusion (DEI)
• Ability to relate sensitively and non-judgmentally with at-risk children and families
• Ability to work independently and as a team member, including good time management and prioritization

Physical Demands, Background, Driving and Training Requirements:

• May work outdoors intermittently with exposure to typical Oregon weather. There may be frequent interruptions, working alone, evening or weekend work, working long hours. Working in a close environment with active children.
• Must be able to pick up and carry 40 pounds. Must be able to bend, kneel and stand for long lengths of time. In addition, staff must be able to get up and down from playing on the floor with children.
• Ability to pass a background check.
• Valid driver’s license and reliable personal transportation
• Clean driving record to drive company vehicles.
• Within 60 days of employment must be Pediatric CPR and First aid Certified, have a current food handlers’ card, and show proof of completing “Recognizing and Reporting Child Abuse and Neglect,” “Childcare Health & Safety,” “Safe Sleep,” and “Prevention is Better than Treatment” courses as required by Oregon Office of Childcare.

Salary Range + Benefits:

This is a 20 hour/week part-time position, starting at $22+/hr. depending on experience and qualifications, wage differential if bilingual, plus benefits. Hours are flexible and will require some evenings and weekends. To protect confidentiality at MtStar there is a standard procedure requiring at least a 2-year separation between being a program participant and serving as a staff member or volunteer within the organization. All staff and volunteer roles are at the discretion of MountainStar. All positions at MountainStar Family Relief Nursery are contingent upon the availability of funding.

Equal Employment Opportunity:

MountainStar is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, gender, age, disability or sexual orientation.