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Quality Performance Manager Jobs in Massachusetts

Amrize

Plant Performance Manager

Rockland, MA

We're seeking a Plant Performance Manager who's ready to be part of a company committed to ... of Quality (CoQ), labor efficiency, inventory fluctuations, and material obsolescence.

Valence

Quality Manager

West Springfield, MA · On-site

$90K - $110K/yr

Improve the company's Quality performance by facilitating a transition from a reactive quality ... Manage and motivate the quality team. Assess team performance, create individual performance plans ...

Premier Global Links

Quality Manager

Littleton, MA · On-site

Manage Quality Engineers, the QC Supervisor, and manufacturing inspection functions. * Own the NCR ... Provide leadership with data-driven reports on quality performance, risks, trends, and improvement ...

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Quality Performance Manager information

What does a quality performance manager do?

A Quality Performance Manager is responsible for overseeing and improving the quality standards within an organization. They analyze processes, set quality benchmarks, and ensure that products or services meet regulatory and customer expectations. Their role often involves developing performance metrics, conducting audits, and implementing strategies for continuous improvement. Quality Performance Managers also work closely with various departments to foster a culture of quality and accountability.

What are some common challenges faced by quality performance managers when implementing process improvements across departments?

Quality Performance Managers often encounter challenges such as resistance to change from staff, aligning diverse teams with new standards, and ensuring consistent communication across departments. Balancing the needs of various stakeholders while maintaining compliance with industry regulations can also be demanding. To overcome these hurdles, successful managers focus on fostering collaboration, providing clear training, and using data-driven metrics to demonstrate the benefits of proposed improvements.

What are the key skills and qualifications needed to thrive as a quality performance manager, and why are they important?

To thrive as a Quality Performance Manager, you need expertise in quality management systems, data analysis, process improvement methodologies, and often a relevant degree such as in engineering or business. Familiarity with tools like Six Sigma, Lean, ISO standards, and quality management software is typically required, along with related certifications. Strong leadership, analytical thinking, and effective communication skills are essential for driving change and engaging cross-functional teams. These competencies ensure continuous improvement, regulatory compliance, and the achievement of organizational quality goals.

What is the difference between Quality Performance Manager vs Quality Assurance Specialist?

AspectQuality Performance ManagerQuality Assurance Specialist
CredentialsTypically requires a bachelor's degree in quality management, engineering, or related field; certifications like ASQ CQE or Six Sigma are commonUsually holds a bachelor's degree in quality assurance, engineering, or related area; certifications like ASQ CQPA or Six Sigma are often preferred
Work EnvironmentOversees quality performance across departments, manages teams, and develops strategiesFocuses on testing, inspections, and ensuring products meet quality standards
Employer & Industry UsageUsed in manufacturing, healthcare, and service industries to improve overall quality performanceCommonly found in manufacturing, software, and production sectors for quality testing

The Quality Performance Manager and Quality Assurance Specialist roles both focus on quality but differ in scope. The manager oversees overall quality performance and strategy, while the specialist concentrates on testing and compliance. Both roles require similar certifications and are vital in maintaining high standards within organizations.

What are popular job titles related to Quality Performance Manager jobs in Massachusetts?

For Quality Performance Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Quality Performance Manager jobs in Massachusetts look for?

The top searched job categories for Quality Performance Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Quality Performance Manager jobs?

Cities in Massachusetts with the most Quality Performance Manager job openings:

Quality Performance Manager jobs near you

Director, Quality & Performance Improvement

Springfield, MA • On-site

Baystate Health

6.2

Company rating: 6.2 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

698th of 893 rated healthcare providers

People enjoy working here

Recommended by students

Respectful managers

Learn more about Baystate Healthexternal

Full-time

Re-posted 8 days ago

Job description

Baystate Health, a nationally recognized leader in healthcare quality and safety, is seeking a strategic and analytically driven Director of Quality & Performance Improvement to shape and lead system-wide quality reporting, performance measurement, and improvement initiatives in Springfield, MA.
This is a high-impact leadership role for a candidate who thrives at the intersection of data, clinical quality, and operational excellence-and who is passionate about turning insights into measurable improvements in patient care.
RESPONSIBILITIES: Reporting to the Vice President, Quality & Safety, The Director of Quality & Performance Improvement serves as a system leader responsible for building and sustaining a high-performing quality infrastructure. In close partnership with Patient Safety leadership, you will align quality performance, safety priorities, and regulatory requirements to drive meaningful, sustainable outcomes across the organization.
Drive System-Wide Quality Strategy & Analytics
  • Lead the design and execution of system-wide quality reporting, including internal and external metrics (CMS, Joint Commission, DPH, Leapfrog, payer programs)
  • Ensure the integrity, accuracy, and timeliness of clinical quality data and submissions
  • Oversee dashboards, scorecards, and performance tools that promote transparency and informed decision-making
  • Translate complex data into actionable insights to identify trends, variation, and improvement opportunities
  • Partner with informatics and analytics teams to strengthen data infrastructure and reporting capabilities

Lead Performance Improvement at Scale
  • Direct system-wide performance improvement initiatives aligned with strategic and regulatory priorities
  • Standardize and deploy evidence-based methodologies (PDSA, FMEA, Lean principles, change management)
  • Facilitate interdisciplinary efforts to address high-risk or underperforming areas and ensure measurable, sustained results
  • Establish accountability through milestone tracking, performance monitoring, and risk escalation

Advance Systems Thinking & Reduce Variation
  • Identify unwarranted variation through benchmarking and data analysis
  • Collaborate with operational leaders to redesign workflows, processes, and care models
  • Promote scalable, system-level solutions that address root causes and improve reliability and outcomes

Ensure Regulatory Alignment & Survey Readiness
  • Align quality performance metrics with CMS, Joint Commission, DPH, and payer program requirements
  • Partner with Patient Safety leadership to integrate performance data with safety events, RCA findings, and risk mitigation strategies
  • Support survey readiness by ensuring data, documentation, and outcomes demonstrate sustained compliance
  • Interpret regulatory requirements and translate them into actionable performance strategies

Champion High Reliability & Culture of Accountability
  • Advance High Reliability Organization (HRO) principles through data transparency and standard work
  • Reinforce a Just Culture by using data to drive improvement-not punitive action
  • Empower leaders to use performance data to engage teams and sustain results
  • Foster a culture of continuous learning by connecting data, outcomes, and improvement efforts

Oversee Patient Safety Event Reporting System
  • Provide administrative and strategic oversight of the Safety Reporting System (SRS)
  • Ensure optimal system configuration, data integrity, and effective event analysis
  • Leverage benchmarking to identify trends and inform improvement priorities
  • Integrate safety event data with quality, patient experience, and nursing-sensitive outcomes

Build & Develop High-Performing Teams
  • Lead and develop a team of analysts, quality specialists, and performance improvement professionals
  • Strengthen organizational capability in data literacy and improvement science
  • Establish competencies in quality measurement, analytics, and performance improvement methodologies
  • Align workforce planning with evolving organizational priorities

SCHEDULE:
  • Full-time

LOCATION:
  • 759 Chestnut St- Springfield, MA
  • Requires travel to Greenfield, Westfield, and Palmer

QUALIFICATIONS:
  • Master's Degree (MPH, MHA, MBA, or related field), required
  • Clinical or healthcare-related degree, preferred
  • CPHQ or equivalent certification in healthcare quality/performance improvement
  • 5+ years of progressive leadership experience in healthcare quality, analytics, or performance improvement
  • Deep knowledge of CMS, Joint Commission, and payer-based quality programs
  • Proven success leading large-scale, data-driven improvement initiatives
  • Strong analytical, strategic thinking, and change management skills
  • Ability to influence and collaborate across clinical and operational leadership

Education:
Masters Degree (Required)
Certifications:
Healthcare Quality or Performance Improvement - CPHQ
Compensation
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$158,371.00 - $182,041.00 - $215,342.00
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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