Quality Performance Manager Jobs in Kentucky (NOW HIRING)

THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office. Its productions span Broadway, Off Broadway, London's West End, Japan and 48 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.

We are committed to developing an inclusive and supportive culture, where employees have equal opportunity for growth.

$25.00/ hour

Responsibilities

• Overall Management
  • It is responsible for the communication and ticketing processes to the season ticket holders, the service center, general managers, marketing and our partner.
  • Must demonstrate excellent organizational skills, multitask abilities and be proficient in time management.
  • To provide consistent "world-class" service to discriminating patrons to insure a dynamic service experience whether it by phone, in person, or at an event. Every patron, every experience, every time.
  • Behavior is key to this position. This person must exhibit a positive attitude with consideration for others. The image they display directly impacts those that work for and with them. This position is one of leadership and development for others.

Duties

• Ticketing and Event Management
  • Develop Box Office statement for each show and work with the venue on their forms and level of understanding and comfort.
  • This position is the key communicator with the Company Manager with each local show and is responsible for processing company orders, answering questions, providing reports.
  • Communicate inventory needs on events to the Ticketing Manager.
  • Serve as a back up to the Service Center sales staff.
  • Assist with the processing of renewals and new acquisitions.
  • Assist with processing upgrades/changes associated with season renewals.
  • Assist with the fulfillment of subscriber benefits: additional tickets, exchanges, priority offers by assisting with courtesy calls or processing.
  • Help keep venues involved by assigning allotments and managing the inventory, working with the show and Broadway to manage holds and releases of holds. Moving inventory from one system to another.
  • All other tasks and duties that may be assigned from time to time as directed by your supervisor, including any changes or deviation from this job description.

• Communication and Service
  • Work closely with Regional Manager of Sales Operations, Ticketing Manager, General Management, Marketing Director, Service Center and the Kentucky Center to ensure BAA-Theatrical standards are met and offer support and training to fulfill those standards.
  • Support service initiatives by maintaining all e-mail communication received from customers via BroadwayAcrossAmerica.com daily.

• Reporting
  • Prepare and submit daily sales reports for finance.
  • Understand and assist with the daily ticket counts for both individual shows and season sales as needed.
  • Special reporting as required.

• Special Projects as directed by Ticketing Manager, Regional Sales Operations Manager and National Director of Season Sales.

Performance Indicators

• Positive and creative feedback from supervisors, managers, employees and season ticket holders
• Quality Assurance Results
• Accuracy of box office statements, transactions and daily balance sheets.
• Attendance
• Adopting the company's service philosophy and committing to the training and application of it.

EQUAL EMPLOYMENT OPPORTUNITY

The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification or position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The John Gore Organization's recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.The John Gore Organizationmay pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.