Position Overview The Sr. Manager, Quality, Performance & Enablement is responsible for owning and leading the Quality Enablement function across Pricing Solutions, including audit, performance ...
Position Overview The Sr. Manager, Quality, Performance & Enablement is responsible for owning and leading the Quality Enablement function across Pricing Solutions, including audit, performance ...
Position Overview The Sr. Manager, Quality, Performance & Enablement is responsible for owning and leading the Quality Enablement function across Pricing Solutions, including audit, performance ...
Position Overview The Sr. Manager, Quality, Performance & Enablement is responsible for owning and leading the Quality Enablement function across Pricing Solutions, including audit, performance ...
Our mission is to make quality healthcare simple and convenient. Because healthy people can do ... The Network Performance Manager is responsible for supporting sophisticated primary care ...
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Apply Early
Our mission is to make quality healthcare simple and convenient. Because healthy people can do ... The Network Performance Manager is responsible for supporting sophisticated primary care ...
Apply Early
Our mission is to make quality healthcare simple and convenient. Because healthy people can do ... The Network Performance Manager is responsible for supporting sophisticated primary care ...
Quick apply
Apply Early
Our mission is to make quality healthcare simple and convenient. Because healthy people can do ... The Network Performance Manager is responsible for supporting sophisticated primary care ...
Apply Early
Overview In collaboration with the manager/director of Performance Improvement, the coordinator is ... and other quality outcomes studies, and staff education regarding core measures and updates ...
New
Overview In collaboration with the manager/director of Performance Improvement, the coordinator is ... and other quality outcomes studies, and staff education regarding core measures and updates ...
New
In collaboration with the manager/director of Performance Improvement, the coordinator is ... and other quality outcomes studies, and staff education regarding core measures and updates ...
New
In collaboration with the manager/director of Performance Improvement, the coordinator is ... and other quality outcomes studies, and staff education regarding core measures and updates ...
New
We're seeking a Plant Performance Manager who's ready to be part of a company committed to ... of Quality (CoQ), labor efficiency, inventory fluctuations, and material obsolescence.
We're seeking a Plant Performance Manager who's ready to be part of a company committed to ... of Quality (CoQ), labor efficiency, inventory fluctuations, and material obsolescence.
Staff Performance Manager
Duluth, GA · On-site
$38K - $52K/yr
The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate and quality delivery of customer goods and service. This role manages employee ...
Staff Performance Manager
Duluth, GA · On-site
$38K - $52K/yr
The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate and quality delivery of customer goods and service. This role manages employee ...
Staff Performance Manager
Duluth, GA · On-site
$38K - $52K/yr
The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate and quality delivery of customer goods and service. This role manages employee ...
Staff Performance Manager
Duluth, GA · On-site
$38K - $52K/yr
The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate and quality delivery of customer goods and service. This role manages employee ...
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
This role is responsible for monitoring and reporting on service quality, performance metrics, and risk management activities to ensure compliance with contract requirements and federal standards.
Quality Performance Manager information
What does a quality and performance manager do?
A quality and performance manager oversees an organization’s quality assurance and performance improvement processes. They analyze data, develop standards, and implement strategies to enhance product or service quality, often using tools like audits and performance metrics. This role requires strong analytical skills and knowledge of quality management systems such as ISO or Six Sigma.
What are some common challenges faced by Quality Performance Managers when implementing process improvements across departments?
Quality Performance Managers often encounter challenges such as resistance to change from staff, aligning diverse teams with new standards, and ensuring consistent communication across departments. Balancing the needs of various stakeholders while maintaining compliance with industry regulations can also be demanding. To overcome these hurdles, successful managers focus on fostering collaboration, providing clear training, and using data-driven metrics to demonstrate the benefits of proposed improvements.
What does a Quality Performance Manager do?
A Quality Performance Manager is responsible for overseeing and improving the quality standards within an organization. They analyze processes, set quality benchmarks, and ensure that products or services meet regulatory and customer expectations. Their role often involves developing performance metrics, conducting audits, and implementing strategies for continuous improvement. Quality Performance Managers also work closely with various departments to foster a culture of quality and accountability.
What are the key skills and qualifications needed to thrive as a Quality Performance Manager, and why are they important?
To thrive as a Quality Performance Manager, you need expertise in quality management systems, data analysis, process improvement methodologies, and often a relevant degree such as in engineering or business. Familiarity with tools like Six Sigma, Lean, ISO standards, and quality management software is typically required, along with related certifications. Strong leadership, analytical thinking, and effective communication skills are essential for driving change and engaging cross-functional teams. These competencies ensure continuous improvement, regulatory compliance, and the achievement of organizational quality goals.
How much do quality managers get paid?
Quality Performance Managers typically earn a median annual salary ranging from $70,000 to $110,000, depending on experience, industry, and location. They often hold certifications like Six Sigma or ISO auditor credentials and work in manufacturing, healthcare, or technology sectors where quality standards are critical.
What is the highest salary for a QA manager?
The highest salary for a Quality Performance Manager or QA Manager can reach over $130,000 annually, especially with extensive experience, advanced certifications, and in high-demand industries. Senior roles in large organizations or specialized sectors may offer even higher compensation packages.
What is the difference between Quality Performance Manager vs Quality Assurance Specialist?
| Aspect | Quality Performance Manager | Quality Assurance Specialist |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in quality management, engineering, or related field; certifications like ASQ CQE or Six Sigma are common | Usually holds a bachelor's degree in quality assurance, engineering, or related area; certifications like ASQ CQPA or Six Sigma are often preferred |
| Work Environment | Oversees quality performance across departments, manages teams, and develops strategies | Focuses on testing, inspections, and ensuring products meet quality standards |
| Employer & Industry Usage | Used in manufacturing, healthcare, and service industries to improve overall quality performance | Commonly found in manufacturing, software, and production sectors for quality testing |
The Quality Performance Manager and Quality Assurance Specialist roles both focus on quality but differ in scope. The manager oversees overall quality performance and strategy, while the specialist concentrates on testing and compliance. Both roles require similar certifications and are vital in maintaining high standards within organizations.
What does a QA manager earn?
The salary of a Quality Performance Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. They often hold certifications like Six Sigma or ISO and require strong analytical and leadership skills to oversee quality assurance processes.
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What job categories do people searching Quality Performance Manager jobs in Georgia look for? The top searched job categories for Quality Performance Manager jobs in Georgia are:
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Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 16 days ago
Zelis rating
7.6
Based on 11 frontline employees who took The Breakroom Quiz
124th of 202 rated software companies
Job description
At Zelis, we Get Stuff Done. So, let's get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Sr. Manager, Quality, Performance & Enablement is responsible for owning and leading the Quality Enablement function across Pricing Solutions, including audit, performance enablement, training, and SOP governance. This role defines and drives the end-to-end quality and performance improvement strategy across multiple products, ensuring consistent execution, regulatory alignment, and measurable business outcomes.This leader oversees audit strategy and execution across network, claims, and product workflows, and is accountable for translating audit insights into scalable performance improvements. The role also owns the development and implementation of enterprise audit tooling, enabling automation, visibility, and consistency across the organization.
Operating across Product Delivery, Operations, UAT, Compliance, and Process Excellence, the Sr. Manager ensures that quality standards, policies, and enablement practices are consistently applied and drive sustained improvements in performance, accuracy, and client outcomes.
What You'll Do:
Quality, Performance &Enablement Function Leadership
Own the Quality, Performance &Enablement function across Pricing Solutions, including audit, training, SOP governance, and performance improvement
Lead and develop a team of Performance Enablement Analysts, audit specialists, and technical writers
Establish organizational standards for quality, training, and execution across multiple products and workflows
Drive alignment and consistency across teams, ensuring scalable and repeatable practices
Audit Strategy, Execution & Tool Ownership
Define and lead audit strategy across Pricing Solutions, including network audits, claims audits, and system/process audits
Oversee execution of audits across multiple products, ensuring consistency, accuracy, and regulatory alignment
Own the design, build, and implementation of enterprise audit tooling to support scalable audit execution and reporting
Establish audit methodologies, scoring models, and quality standards across the organization
Ensure centralized visibility into audit performance through dashboards and reporting
Performance Enablement & Behavior Change
Own the closed-loop performance improvement model (AuditInsightEnablementMeasurement) across Pricing Solutions
Translate audit insights into structured uptraining programs, SOP improvements, and performance interventions
Ensure measurable improvement in quality, productivity, and accuracy across teams
Drive adoption of enablement programs across multiple teams and workflows
SOP, Policy & Governance Ownership
Define and govern SOP frameworks across Pricing Solutions, ensuring consistency, clarity, and alignment with business operations
Establish and manage the process for policy and procedure development, maintenance, and updates
Partner with Compliance Operations to ensure alignment with regulatory requirements and policy enforcement
Drive standardization of workflows and documentation across the organization
Cross-Functional Leadership & Alignment
Partner with Product Delivery, Operations, UAT, Process Excellence, and Compliance to align quality and performance standards
Influence cross-functional stakeholders to drive consistent execution and adoption of best practices
Serve as thecentral pointof coordination for quality and performance initiatives across products
Support release readiness by ensuring training, SOPs, and quality standards are in place
Performance Measurement & Business Impact
Define and manage KPIs tied to quality, performance, and operational outcomes (error rates, SLA adherence, audit scores, etc.)
Track and report on improvements in performance, efficiency, and business outcomes
Partner with Finance and leadership to quantify impact, including cost savings, error reduction, and ROI
Drive accountability for sustained performance improvements across stakeholders
Continuous Improvement & Scaling
Identifyopportunities to improve efficiency, scalability, and quality through process optimization and automation
Partner with Process Excellence and Technology teams to enhance workflows and systems
Drive modernization of audit, training, and performance enablement practices across the organization
Ensure the function scales effectively as the business grows across products and markets
Performs other duties asrequired.
Mustbe available to travel10% - 20%asrequiredto meet business needs.
What You'll Bring to Zelis:
10-12+ years of experience in operations, quality, audit, or performance improvement leadership
Proven experience leading multi-team functions or complex cross-functional capabilities
Experience designing and implementing audit frameworks, performance programs, or enablement strategies
Experience building or implementing tools, systems, or automation solutions preferred
Strong analytical mindset with ability to translate data into business outcomes
Demonstrated ability to influence and lead across multiple teams and stakeholders
Strong leadership, communication, and organizational skills
Key Competencies
Strategic thinking with strong operational execution
Data-driven decision making
Influence and cross-functional leadership
Change management and organizational alignment
Continuous improvement mindset
Work environment
A standard work week exists but with the understanding thatadditionaltime/effort outside of the usual parameters can/will occur based upon the overall needs of theteam, where deadlines exist and whennecessarydue to the needs of the team.
A standard business environment exists with moderate noise levels.
Ability to lift and move approximately thirty (30) pounds on a non-routine basis.
Ability to sit for extended periods of time.
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.
While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.
Base Salary Range
$105,000.00 - $133,000.00At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.
Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
About Zelis
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
Bedminster, NJ, US
Year founded
2016