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Quality Performance Manager Jobs in Delaware (NOW HIRING)

Chemour

Business Quality Leader

Wilmington, DE · On-site

$150 - $200/hr

... performance, and customer requirements.Partner with growth teams, new product development teams, and global product managers to identify future quality capabilities needed to support new products and ...

Merck & Co.

Act as an escalation point for major concerns raised by sites or OpU Topic Leads related to implementation of QMS changes, - Quality Plan Execution and Performance Management Own tracking and ...

Bayhealth

Lab Quality Program Manager

Dover, DE · On-site

The Laboratory Quality Program Manager is expected to ensure compliance with applicable regulatory ... Accountable to create processes and systems to monitor quality data and performance. Accountable to ...

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Quality Performance Manager information

What does a quality performance manager do?

A Quality Performance Manager is responsible for overseeing and improving the quality standards within an organization. They analyze processes, set quality benchmarks, and ensure that products or services meet regulatory and customer expectations. Their role often involves developing performance metrics, conducting audits, and implementing strategies for continuous improvement. Quality Performance Managers also work closely with various departments to foster a culture of quality and accountability.

What are some common challenges faced by quality performance managers when implementing process improvements across departments?

Quality Performance Managers often encounter challenges such as resistance to change from staff, aligning diverse teams with new standards, and ensuring consistent communication across departments. Balancing the needs of various stakeholders while maintaining compliance with industry regulations can also be demanding. To overcome these hurdles, successful managers focus on fostering collaboration, providing clear training, and using data-driven metrics to demonstrate the benefits of proposed improvements.

What are the key skills and qualifications needed to thrive as a quality performance manager, and why are they important?

To thrive as a Quality Performance Manager, you need expertise in quality management systems, data analysis, process improvement methodologies, and often a relevant degree such as in engineering or business. Familiarity with tools like Six Sigma, Lean, ISO standards, and quality management software is typically required, along with related certifications. Strong leadership, analytical thinking, and effective communication skills are essential for driving change and engaging cross-functional teams. These competencies ensure continuous improvement, regulatory compliance, and the achievement of organizational quality goals.

What is the difference between Quality Performance Manager vs Quality Assurance Specialist?

AspectQuality Performance ManagerQuality Assurance Specialist
CredentialsTypically requires a bachelor's degree in quality management, engineering, or related field; certifications like ASQ CQE or Six Sigma are commonUsually holds a bachelor's degree in quality assurance, engineering, or related area; certifications like ASQ CQPA or Six Sigma are often preferred
Work EnvironmentOversees quality performance across departments, manages teams, and develops strategiesFocuses on testing, inspections, and ensuring products meet quality standards
Employer & Industry UsageUsed in manufacturing, healthcare, and service industries to improve overall quality performanceCommonly found in manufacturing, software, and production sectors for quality testing

The Quality Performance Manager and Quality Assurance Specialist roles both focus on quality but differ in scope. The manager oversees overall quality performance and strategy, while the specialist concentrates on testing and compliance. Both roles require similar certifications and are vital in maintaining high standards within organizations.

What are popular job titles related to Quality Performance Manager jobs in Delaware?

For Quality Performance Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Quality Performance Manager jobs in Delaware look for?

The top searched job categories for Quality Performance Manager jobs in Delaware are:

What cities in Delaware are hiring for Quality Performance Manager jobs?

Cities in Delaware with the most Quality Performance Manager job openings:

Quality Performance Manager jobs near you

Head of Performance Management Insights & Executive Communications

JPMorgan Chase & Co.

Newark, DE • On-site

Full-time

Medical, Retirement

Re-posted 3 days ago

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

77th of 175 rated banks

Job description


Join our team and lead the management system for one of the firm's largest control testing organizations, providing senior leadership with transparent, accurate, and actionable insights into organizational performance, execution, workforce effectiveness, quality outcomes, risk management, and transformation progress.
As an Executive Director in our Testing Center of Excellence, you will partner closely with senior leaders across Testing, Control Management, Compliance, Audit, Risk, Finance, Workforce Strategy, Product, Technology and Data & Analytics. You will also drive enterprise performance management, executive reporting, stakeholder communications, Key Performance Indicators (KPI), governance, analytics and business insights across a global organization of more than 1,100 employees. In addition, you will be a key advisor to senior leadership, helping translate data into decisions, priorities and actions that improve business outcomes.
Job Responsibilities
  • Own the TCoE management system, including executive scorecards, business reviews, governance routines, and leadership reporting.
  • Define and lead enterprise KPI/KRI strategy, metric governance, scorecard frameworks, and performance measurement standards across the organization.
  • Establish a single performance narrative across execution, quality, workforce, financial management, risk, governance, and transformation initiatives.
  • Lead quarterly business reviews, executive updates, leadership dashboards, management reporting, and senior stakeholder communications.
  • Provide strategic analytics, decision support, scenario analysis, workforce insights, productivity measurements, and business intelligence to senior leaders.
  • Own executive communications, leadership messaging, presentations, and stakeholder engagement materials that clearly articulate organizational priorities, performance, risks, opportunities, and strategic decisions.
  • Serve as the central point of accountability for performance transparency, ensuring leadership has timely and accurate visibility into organizational effectiveness and outcomes.
  • Lead reporting strategy, requirements, prioritization, and governance, partnering closely with technology, data, and reporting teams to deliver scalable reporting and dashboard solutions.
  • Drive automation, simplification, and modernization of reporting processes, reducing manual effort while improving quality, consistency, and scalability.
  • Partner with Strategy & Transformation leadership to define success measures, track benefits realization, and quantify business impact from transformation initiatives.
  • Establish enterprise performance benchmarks and management insights that support continuous improvement, accountability, and informed decision-making.

Required Qualifications, Skills and Capabilities
  • 10+ years of experience in business management, Chief Operating Officer functions, strategy, analytics, finance, product management, operations, control management, Risk, compliance or consulting.
  • Demonstrated success leading enterprise performance management, executive reporting, business intelligence, analytics, governance, or strategic management functions within large, complex organizations.
  • Proven ability to influence executive decision-making and drive measurable business outcomes through data, insights, and strategic analysis.
  • Demonstrated experience developing executive communications, board-level presentations, governance materials, scorecards, and leadership reporting.
  • Strong understanding of performance measurement frameworks, metrics governance, KPI development, and management operating routines.
  • Exceptional executive presence, communication, storytelling, and stakeholder management skills.
  • Proven ability to influence outcomes across highly matrixed environments without direct authority.
  • Ability to synthesize large amounts of information into clear themes, insights, recommendations, and decisions for senior leadership.
  • Experience within Risk, Compliance, Control Management, Audit, Testing, Operations, Finance, or other governance-oriented organizations.
  • Experience leading analytics, business intelligence, reporting transformation, data governance, or performance management initiatives.
  • Experience supporting executive committees, regulatory engagements, board reporting, or senior governance forums.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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