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Quality Manager Director Jobs in Delaware (NOW HIRING)

Roquette

Head of Quality North America

Wilmington, DE · On-site

$172.94 - $234.11/hr

Experience managing third-party/contract manufacturing quality compliance. Familiarity with CAPEX project quality oversight preferred. Supervisory Responsibility. This role has 4 direct reports and ...

Roquette

Head of Quality North America

Wilmington, DE

$172K - $234K/yr

Experience managing third-party/contract manufacturing quality compliance. * Familiarity with CAPEX project quality oversight preferred. Supervisory Responsibility * This role has 4 direct reports ...

Discovery Senior Living

Quality Assurance Nurse

Hockessin, DE · On-site

$85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partners with Director of Health and Wellness (DHW) and other team members to analyze and maintain ... One (1) year nursing management experience preferred * Must demonstrate competence in assessment ...

The Summit

Quality Assurance Nurse

Hockessin, DE

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partners with Director of Health and Wellness (DHW) and other team members to analyze and maintain ... One (1) year nursing management experience preferred * Must demonstrate competence in assessment ...

The Summit

Quality Assurance Nurse

Hockessin, DE · On-site

$85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partners with Director of Health and Wellness (DHW) and other team members to analyze and maintain ... One (1) year nursing management experience preferred * Must demonstrate competence in assessment ...

The Summit

Quality Assurance Nurse

Hockessin, DE · On-site

$85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partners with Director of Health and Wellness (DHW) and other team members to analyze and maintain ... One (1) year nursing management experience preferred * Must demonstrate competence in assessment ...

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Quality Manager Director information

What are some common challenges faced by a Quality Manager Director when implementing new quality initiatives across multiple departments?

A Quality Manager Director often encounters challenges such as resistance to change, aligning diverse department goals, and ensuring consistent communication. Successfully implementing new quality initiatives requires building strong relationships with department leaders, providing clear training and support, and establishing metrics to track progress. Overcoming these challenges is essential for fostering a culture of continuous improvement and achieving organizational quality objectives.

What does a Quality Manager Director do?

A Quality Manager Director oversees and leads the quality management strategies within an organization, ensuring that products and processes meet established standards. They develop quality control policies, manage compliance with regulatory requirements, and lead teams to implement continuous improvement initiatives. This role often involves coordinating audits, analyzing data to identify areas for improvement, and working closely with other departments to maintain high-quality standards. Ultimately, the Quality Manager Director ensures that the organization's products or services consistently meet or exceed customer expectations.

What are the key skills and qualifications needed to thrive as a Quality Manager Director, and why are they important?

To thrive as a Quality Manager Director, you need expertise in quality management principles, regulatory compliance, and process improvement, often supported by a degree in engineering or a related field. Familiarity with quality management systems like ISO 9001, Six Sigma, and relevant industry certifications is typically required. Strong leadership, analytical thinking, and effective communication skills set exceptional professionals apart in this role. These abilities are essential for driving organizational excellence, ensuring compliance, and fostering a culture of continuous improvement.

What is the difference between Quality Manager Director vs Quality Assurance Manager?

AspectQuality Manager DirectorQuality Assurance Manager
ResponsibilitiesOversees quality strategies, sets policies, and manages multiple teams or departmentsFocuses on implementing quality assurance processes, testing, and compliance within a specific project or product
Required CredentialsTypically requires a bachelor's degree in quality management, engineering, or related field; often prefers certifications like ASQ CQE or Six SigmaUsually requires similar credentials, such as a bachelor's in quality assurance, engineering, or related, with certifications like ASQ CQE or Six Sigma
Work EnvironmentStrategic, leadership-focused, often in corporate or manufacturing settingsOperational, detail-oriented, often in production, manufacturing, or software development environments

The Quality Manager Director and Quality Assurance Manager roles share common credentials and industry settings but differ mainly in scope. The director oversees broader quality strategies, while the QA manager concentrates on specific quality assurance processes. Both roles are vital for maintaining product and service quality within organizations.

What are the most commonly searched types of Quality Manager jobs in Delaware?

The most popular types of Quality Manager jobs in Delaware are:

What cities in Delaware are hiring for Quality Manager Director jobs?

Cities in Delaware with the most Quality Manager Director job openings:

Quality Manager Director jobs near you
Infographic showing various Quality Manager Director job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

HR Quality Controls Manager - Vice President

JP Morgan Chase

Newark, DE • On-site

Full-time

Medical, Retirement

Re-posted 25 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

71st of 171 rated banks

Job description

Role Overview 

As a VP Manager in HR Quality Controls, you will lead the HR Quality Assurance Team, setting the quality strategy, operating, and performance standards across global Employee Help and Employee Relations processes supporting 265,000+ employees. You will drive a strong controls culture, deliver measurable improvements in quality outcomes, and partner with HR operations and control functions to reduce operational risk and improve employee experience.

Job Responsibilities

  • Manage and develop a team of QA analysts, including hiring, onboarding, goal-setting, coaching, and performance reviews.
  • Establish capacity planning, coverage models, and workload balancing to meet monthly/quarterly QA targets.
  • Create succession and cross-training plans to ensure resilience and continuity across time zones and peak periods.
  • Lead calibration sessions with internal teams and stakeholders to ensure consistent scoring and interpretation of policy.
  • Maintain and evolve SOPs/playbooks and ensure adherence to strict guidelines for investigation and documentation.
  • Ensure alignment with firmwide control programs and reporting requirements.
  • Act as a senior point of contact for HR operations leaders, Employee Relations partners, and control stakeholders on quality performance and trends.
  • Influence process owners to adopt systemic fixes; negotiate priorities and timelines across multiple teams.
  • Provide executive-ready reporting and synthesize trends into actionable recommendations.
  • Own dashboards/KPIs (e.g., defect rate, repeat errors, aging, rework, SLA impact, training effectiveness, risk themes).
  • Identify opportunities for automation/standardization in QA workflows and reporting (where appropriate)

Required qualifications, capabilities, and skills:

  • 5+ years of experience in quality assurance, controls, audit, operational risk, or HR operations (or equivalent).
  • 2+ years of people management experience (direct leadership of analysts/reviewers; coaching and performance management).
  • Demonstrated experience operating in a highly regulated, process-driven environment with strong documentation discipline.
  • Bachelor's degree required
  • Proven ability to set strategy and execute through others-driving outcomes across a distributed team.
  • Strong judgment with ability to make and defend decisions using policy, data, and risk-based reasoning.
  • Advanced stakeholder management: ability to influence without authority, handle escalations, and drive adoption of best practices.
  • Strong written communication: ability to produce clear, audit-ready documentation and concise leadership updates.
  • Strong organizational leadership: creates structure, prioritization, and disciplined follow-through across competing demands.
  • Comfort with global coverage and flexible scheduling to meet business needs across regions.

Preferred qualifications, capabilities, and skills:

  • Advanced degree or relevant certifications a plus.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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