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The Quality Manager is responsible for the effectiveness and continual improvement of the organization's Quality Management System (QMS), including quality system compliance, customer quality, auditing, corrective actions, supplier quality, and continuous improvement initiatives.

The Quality Manager is responsible for the effectiveness and continual improvement of the organization's Quality Management System (QMS), including quality system compliance, customer quality, auditing, corrective actions, supplier quality, and continuous improvement initiatives.

Success in this role is measured by the effectiveness of the Quality Management System, customer satisfaction, audit performance, reduction of quality losses, and the organization's ability to consistently meet customer and regulatory requirements.

The Quality Manager is expected to act as the organization's leader for quality systems and compliance while partnering with process owners and department leaders to drive accountability, continuous improvement, and customer satisfaction.

The Quality Manager owns the effectiveness of the Quality Management System while partnering with process owners throughout the organization to ensure compliance, continual improvement, and achievement of quality objectives. This role is responsible for developing organizational capability in quality systems and fostering a culture where quality and process performance are shared responsibilities across the business.

PRIMARY RESPONSIBILITIES:

• Lead and maintain the organization's Quality Management System in accordance with ISO 9001 and IATF 16949 requirements.
• Serve as the organization's subject matter expert for automotive quality requirements and customer-specific requirements.
• Manage quality system documentation, records, compliance processes, and Management Review activities.
• Monitor quality objectives, KPIs, performance metrics, and quality dashboards.
• Serve as the primary point of contact for certification bodies, customers, and external auditors.

• Develop and manage the internal audit program and lead customer, supplier, and third-party audits.
• Ensure compliance with IATF 16949, ISO 9001, customer-specific requirements, and applicable regulations.
• Manage the corrective action system, including containment, root cause analysis, corrective actions, verification, and effectiveness reviews.
• Ensure effective control and disposition of nonconforming product.
• Facilitate structured problem solving utilizing methodologies such as 8D, 5 Why, and root cause analysis tools.
• Support quality risk assessment and planning related to process, material, and engineering changes.

• Lead customer complaint investigations and responses.
• Monitor customer quality performance, scorecards, complaints, and corrective action responsiveness.
• Support supplier qualification, monitoring, audits, corrective actions, and performance improvement efforts.
• Maintain compliance with customer-specific requirements while partnering with customers and suppliers to resolve quality concerns and drive long-term performance improvement.

• Support effective deployment and maintenance of AIAG Core Tools, including PFMEA, Control Plans, Process Flow Diagrams, SPC, MSA, and PPAP documentation.
• Provide training and coaching on quality planning methodologies, quality tools, and customer requirements.
• Support Engineering and Operations in maintaining quality documentation throughout the product lifecycle.
• Identify, prioritize, and lead continuous improvement initiatives utilizing Lean Manufacturing, Six Sigma, and structured problem-solving methodologies.
• Utilize statistical analysis, process capability studies, and quality tools to identify improvement opportunities.
• Facilitate cross-functional improvement teams and Kaizen activities.
• Drive reductions in scrap, rework, customer complaints, and cost of poor quality while promoting a culture of continual improvement.

• Lead and develop quality personnel, including quality engineers, technicians, inspectors, and auditors.
• Develop organizational competency in quality systems, auditing, problem solving, continuous improvement, and quality tools.
• Partner with process owners to ensure processes are defined, measured, maintained, and continually improved.
• Promote accountability for process performance, quality objectives, and compliance throughout the organization.
• Collaborate across production, engineering, maintenance, supply chain, sales, and leadership teams.

EDUCATION:

• Bachelor's degree in Engineering, Manufacturing, Quality, Industrial Technology, Business, or a related field preferred.
• Equivalent combination of education and relevant manufacturing quality experience may be considered.

REQUIRED QUALIFICATIONS:

• 7+ years of quality experience in a manufacturing environment.
• Minimum 3 years of quality leadership or supervisory experience.
• Minimum 5 years working within and supporting an IATF 16949 certified QMS.
• Strong knowledge of ISO 9001 and IATF 16949 requirements.
• Experience leading internal, customer, and third-party audits.
• Experience planning, conducting, or managing internal quality system audits.
• Strong understanding of customer-specific requirements and automotive quality expectations.
• Experience with AIAG Core Tools, including PFMEA, Control Plans, Process Flow Diagrams, SPC, MSA, and PPAP.
• Experience with root cause analysis and corrective action systems.
• Lean Manufacturing and continuous improvement experience.

PREFERRED QUALIFICATIONS:

• ASQ CQE, CMQ/OE, or similar certification.
• Lean Six Sigma Green Belt or Black Belt.
• Experience with extrusion coating, laminating, converting, plastics processing, or related manufacturing processes.
• Experience with supplier quality management.
• Experience utilizing Minitab or similar statistical analysis software.
• Experience in food manufacturing, food packaging, GFSI, BRC, SQF, or related food safety systems.

KEY COMPETENCIES:

• Leadership and accountability.
• Strong attention to detail and process discipline.
• Effective problem solving and critical thinking.
• Customer-focused mindset.
• Ability to hold standards while building positive working relationships.
• Ability to influence and drive change across departments.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Commitment to continuous learning and professional development.