Quality Control Lab Manager Jobs in Ontario (NOW HIRING)

Canadian Bank Note Company (CBN) is a trusted leader in secure technology solutions for governments and businesses worldwide. The company operates across various business domains, including currency production, border security, civil identity, driver identification and vehicle information, excise control, lottery and charitable gaming.

Our 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at CBN. We pride ourselves on fostering a supportive and collaborative work environment, where employees are valued for their contributions and encouraged to grow professionally.

At CBN we seek long-term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:

• An industry-leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees;
• Best-in-class health, medical, and life insurance benefits;
• Access to virtual and telehealth services and apps; and
• Very progressive fertility, adoption, and surrogacy benefits to support all definitions of family.

Internal Job Title: Quality Engineer
Job Type: Permanent, Full-Time
Location: Ottawa, ON
Work Model: On-site
 

Job Status: Existing Vacancy

Position Summary

As a Quality Engineer in our Quality Lab Services group, you are responsible for the ongoing development, improvement and streamlining of the quality management system that ensures the secure documents (bank notes, passports, driver’s license and identification cards, etc.) that CBN manufactures are of the highest quality and remain trusted documents for governments and their citizens.

Responsibilities

Quality Planning and Implementation

• Develop new and understand current product specifications, including risks associated with different production steps.
• Implement quality control plans to ensure product compliance to customer standards.
• Work closely with R&D and Manufacturing Engineering teams to launch new products into production, defining new quality standards where applicable.

Auditing and Monitoring

• Audit print, finishing, and inspection process centers for conformance to product specifications. Consult with product management and business unit teams, as required, to ensure customer requirements are being met.
• Employ statistical quality control methodologies to monitor and maintain the quality of products and identify any quality problems.
• Analyze data and identify trends to improve product quality and reduce wastes.

Continuous Improvement

• Collaborate with ME and Operations to identify and troubleshoot production-related quality issues and implement corrective actions.
• Track non-conformances, recommend and help implement corrective actions to reduce/eliminate reoccurrences and monitor and analyze the effectiveness of corrective actions.

Miscellaneous Duties

• Interface with external customers and/or suppliers
• Define required QC lab testing to validate incoming product quality and durability performance
• Stay updated on industry standards and advancements in print technology.

Education and Knowledge

• Bachelor’s degree in engineering, print technology or an equivalent combination of education and additional relevant work experience
• Knowledge of the following
  • Strong understanding of quality principles and methodologies.
  • Quality management systems
  • ISO 9001 standards
  • Continuous improvement processes and tools (e.g. KT, Six Sigma, FMEA, 8D, 5 Whys, Kaizen, PDCA, etc.)
  • Office 365 and statistical/business intelligence software

Experience

• 4-7 years in quality control related position
• Experience in a production environment is an asset
• LEAN Six Sigma experience is an asset

Soft Skills and Competencies

• Critical thinking skills
  • Analysis, problem solving
• Interpersonal skills
  • Communication, teamwork and collaboration
• Organization and prioritization skills
• Attention to detail
• Growth mindset

Mandatory Requirements

• Language: Fluency in English (reading, writing, speaking).
• Work Hours: Ability to work outside of standard business hours (evenings, weekends)
• Travel: Ability to travel internationally (passport required) approx. 1 week/year
• Security Clearance: Ability to obtain (in a timely manner) and maintain Government of Canada Secret (Level II) personal security clearance

Canadian Bank Note Company (CBN) is committed to fostering a diverse and inclusive workplace where all employees are treated with dignity and respect. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

We provide equal employment opportunities to all individuals, including women, Indigenous Peoples, persons with disabilities, visible minorities, and members of the 2SLGBTQ+ community. Our commitment to equity extends to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and development. As part of our commitment to providing an inclusive, barrier free selection process, we ask that if you are contacted regarding the competition for this position, you advise the interview coordinator or any accommodation measures you may require.

At CBN, we value the unique perspectives and experiences that each employee brings to our organization, and we are committed to maintaining a workplace that reflects the diverse communities we serve. We believe that diversity and inclusion drive innovation and success, and we strive to create an environment where every employee can thrive and contribute to our collective goals.