Quality Control Associate Jobs in Winnipeg, MB (NOW HIRING)

At GHY, we don't just move goods across borders - we move possibilities forward. As one of Canada's 50 Best-Managed Companies, we're proud to be a family-led organization where people genuinely care about their work, their clients, and one another.

For over a century, we've been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States - including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina - GHY continues to grow through integrity, innovation, and care.

About the Role: GHY International has an exciting opportunity for the role of Trade Specialist, working out of our Head Office in Winnipeg, MB. The ideal candidate will have a strong background in customs brokerage and classification of goods, as well as experience in client care and team leadership. They will have excellent communication skills and the ability to work collaboratively in a team environment to ensure quality and efficiency. If you are a highly motivated individual with a passion for customs brokerage and leadership, we encourage you to apply for this exciting opportunity.

The position will consist primarily of accurately classifying goods according to the Customs Tariff and performing post-release audit for large volumes of shipments. This Trade Specialist must have a full comprehension of the release and post-release process and mentor other team members through this procedure. The individual must have a thorough understanding of the client's business, and be able to competently deal with clients, vendors, and customs in a professional manner.

What You'll Do:

• Thorough comprehension of Pre-release and Post-release processes
• Database Maintenance
  
  • Classifying goods according to the Customs Tariff, using explanatory and legal notes and other resources to determine correct HS code
    
  • Research and apply PGA data
    
  • FTA management and application
    
• Audit files and prepare/send them for final accounting
  
• Monitor and action 4th and 5th day entries
  
• Log and communicate errors to release associates within the team
  
• Supervise and mentor other team members
  
• Day to Day client care:
  
  • Problem resolution and billing inquiries
    
  • Assist clients requesting tariff and duty rates
    
  • Post release document/information pursuit
    
• Accompany and support Managers on client meetings (in person or remote)
  
• Onboarding of new clients; Account set up
  
• SOP creation/maintenance
  
• Assist in Penalty/Storage/Demurrage Analysis and Write Offs
  
• Processing releases for highway/rail/air/ocean shipments as needed
  
• Facilitating delivery notifications where applicable
  
• Ensuring elogs and audit trails support actions
  
• Preparing PGA forms
  
• Submit RMD corrections on released shipments
  
• ETA, VI entries and E29B's
  
• Post-release TPL permits
  
• Monitoring Alerts and answer QCs within threshold
  
• Other duties as assigned
  

Who You Are:

• Advanced knowledge of tariff classification and explanatory notes, with the ability to accurately apply this knowledge
• Strong understanding of Quality Control processes and the ability to identify and resolve issues that arise
• In-depth knowledge of Canadian customs rules and regulations
• Ability to recognize PGAs and their impacts on the release process
• Exceptional ability to multitask and manage time effectively to work within tight deadlines and handle a large volume of work
• Excellent oral and written communication skills in a professional setting
• Proficiency in basic mathematics including addition, subtraction, multiplication, and division, as well as calculation of percentages, ratios, and averages
• Proficiency in keyboarding at a minimum speed of 55 WPM
• Exceptional attention to detail with a focus on accuracy in all work completed
• Strong organizational skills to manage workload effectively
• Excellent problem-solving skills to address issues as they arise
• Ability to self-motivate and work independently to complete tasks efficiently
• Strong team-building skills to mentor and support team members
• Proficiency in Outlook, Word, and Excel
• Experience with ITMR4 would be considered an asset
  

What You'll Bring:

• Completion of Grade 12 Education
• Completion of CCS Designation
• Completion of CTCS Designation an asset
• 5-10 years progressive career experience in a customs brokerage

Why You'll Love Working Here:

• We CARE:Our values guide everything we do - Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do.
• Work-Life Balance:Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired.
• Competitive Compensation:Fair pay through scheduled salary assessments and a performance-based bonus program.
• Excellent Benefits:Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
• Growth & Development:Access to our internal university, leadership development program

PLEASE NOTE:

GHY is an equal opportunity employer, we are committed to providing an inclusive, accessible environment, and collaborating with applicants, employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. We welcome and encourage applications from all persons.

Individuals applying for employment with GHY may request accommodations at all stages of recruitment and employment from our Human Resources team. All employment is decided on the basis of qualifications, merit and business need.

We appreciate all interest shown however only those considered will be contacted for an interview.