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GHY International

Client Care Manager

Columbia, SC · On-site

$63K/yr

Join a Best-Managed Employer as a Client Care Manager At GHY, we don't just move goods across borders - we move possibilities forward. As a "Best-Managed" Employer, we're proud to be a family-led ...

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Infographic showing various job openings at Ghy International in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Temporary. Highlights an 71% Physical, and 29% Remote job distribution.

Customs Import Specialist

GHY International

Winnipeg, MB • On-site

Full-time

Medical, Dental, Vision, Life

Re-posted 14 days ago

Job description

GHY International has an exciting opportunity for the role of Customs Import Specialistworking out of our Winnipeg, MB Head Office. This position is responsible for processing shipment releases for our clients in a timely and efficient manner.


This is a great opportunity to deepen your knowledge, take on new challenges, and collaborate with a dynamic, supportive team. If you're passionate about problem-solving, communication, and continuous learning, we'd love to see you apply!


Why You'll Love Working Here:

  • We CARE:Our values guide everything we do - Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do.
  • Work-Life Balance:Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired.
  • Competitive Compensation:Fair pay through scheduled salary assessments and a performance-based bonus program.
  • Excellent Benefits:Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
  • Growth & Development:Access to our internal university, leadership development program


About the Role:Reporting to the Client Care Manager, the Evening Customs Import Specialist is responsible for processing shipment releases for our clients accurately and efficiently during evening hours, while delivering outstanding service.

What You'll Do

    • Processing release of shipments for highway, rail, and ocean shipment electronically.
    • Process , assemble and present paper release packages to Canada Border Services Agency.
    • Engage customers and carriers by phone.
    • Understand and work with the Document Management System
    • Managing the teams Outlook email.
    • Processing shipment information from Outlook to the GHY operating system.
    • Draft and send emails to client and carriers for missing information and instructions.
    • Arrange delivery of goods with freight forwarders and carriers.
    • Arrange payment of charges pertaining to shipments.
    • Present corrections to Canada Border Service Agency (RMD Corrections)


    What You Bring

      • Ability to read and understand Customs documents
      • Knowledge of rating goods would be considered an asset
      • Strong organization skills, able to prioritize work while keeping strict deadlines;
      • Proficient in Microsoft Office, including Outlook, Word and Excel;
      • Attention to detail, able to handle large volumes of work accurately;
      • Strong problem-solving ability, comfortable to work independently;
      • Ability to work effectively in a team environment;
      • Effective communication skills; and
      • Ability to perform daily job functions in mature and professional manner;
      • Experience with ITMR4 would be an asset


      Experience & Education

        • Completion of Grade 12 Education
        • Working towards completion of the Intro to Customs Course
        • Working towards CCS completion
        • Previous experience in a Customs Brokerage or as part of a Logistics team.


        Working Conditions

        • Primarily desk-based (90%) with occasional standing (5% each)


        Location: must be located in the Winnipeg, MB Area

        Hours: Monday-Friday (35 hours/week)


        GHY is an equal opportunity employer, we are committed to providing an inclusive, accessible environment, and collaborating with applicants, employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. We welcome and encourage applications from all persons. Individuals applying for employment with GHY may request accommodations at all stages of recruitment and employment from our Human Resources team. All employment is decided on the basis of qualifications, merit and business need. We appreciate all interest shown however only those considered will be contacted for an interview.


        Please visit our careers page to see more job opportunities: https://www.ghy.com/careers/

        Apply