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Quality Control Analyst Remote information

How does a remote Quality Control Analyst typically collaborate with on-site laboratory teams to ensure consistent product quality?

As a remote Quality Control Analyst, collaboration with on-site laboratory teams is often achieved through regular virtual meetings, shared digital platforms for data review, and real-time communication tools. You may be responsible for analyzing test results submitted by lab technicians, providing feedback, and updating documentation in centralized systems. Building strong relationships with on-site staff is key to promptly resolving discrepancies and maintaining compliance. Clear communication, proactive follow-up, and familiarity with digital lab management tools are essential for success in this remote role.

What are the key skills and qualifications needed to thrive as a Quality Control Analyst (Remote), and why are they important?

To thrive as a Quality Control Analyst (Remote), you need a solid background in quality assurance, data analysis, and attention to detail, typically supported by a degree in a relevant field such as science or engineering. Familiarity with statistical analysis software, laboratory information management systems (LIMS), and quality management standards like ISO is highly valued. Strong problem-solving, communication, and self-motivation are essential soft skills for collaborating remotely and ensuring compliance. These skills and qualities are important as they help maintain product standards, support regulatory compliance, and ensure efficiency in distributed teams.

What does a Quality Control Analyst do when working remotely?

A remote Quality Control Analyst is responsible for ensuring that products or services meet established quality standards, often using digital tools and software to review data, perform tests, and document results. They analyze samples, identify defects, and communicate findings with production or development teams to address issues. Working remotely, they collaborate through virtual meetings, cloud-based platforms, and electronic reporting systems, maintaining high standards without being on-site. Effective communication and attention to detail are crucial for success in this role.

What is the difference between Quality Control Analyst Remote vs Quality Assurance Specialist?

AspectQuality Control Analyst RemoteQuality Assurance Specialist
CredentialsTypically requires a degree in life sciences, chemistry, or related field; certifications like CQE are a plusSimilar credentials; often holds degrees in related fields and certifications like CQE or ASQ certifications
Work EnvironmentRemote, often in laboratories or office settings, with some on-site testingPrimarily office-based, with some on-site inspections or audits
Industry UsageCommonly used in manufacturing, pharmaceuticals, and biotech industriesUsed across manufacturing, software, and healthcare sectors for process improvement

While both roles focus on quality processes, the Quality Control Analyst Remote primarily conducts testing and inspections remotely or in labs, whereas the Quality Assurance Specialist emphasizes process audits and compliance to prevent defects. Both roles require similar credentials and are integral to quality management in various industries.

What are the most commonly searched types of Quality Control Analyst jobs in Virginia? The most popular types of Quality Control Analyst jobs in Virginia are:
What are popular job titles related to Quality Control Analyst Remote jobs in Virginia? For Quality Control Analyst Remote jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Quality Control Analyst Remote jobs in Virginia look for? The top searched job categories for Quality Control Analyst Remote jobs in Virginia are:
What cities in Virginia are hiring for Quality Control Analyst Remote jobs? Cities in Virginia with the most Quality Control Analyst Remote job openings:
Quality Control Analyst Remote jobs near you
Infographic showing various Quality Control Analyst Remote job openings in Virginia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Senior ServiceNow ITSM Quality Assurance Analyst (Remote) NI

Senior ServiceNow ITSM Quality Assurance Analyst (Remote) NI

ICF

Reston, VA • On-site, Remote

Full-time

Posted 12 days ago

Job description

The Work: ICF's Digital Modernization Division is seeking an ITSM Quality Assurance (QA) Analyst with hands-on ServiceNow experience to support NIH projects. In this role, you will help ensure the quality, reliability, and usability of ServiceNow-based ITSM solutions by partnering with developers, business analysts, product owners, and stakeholders across cross-functional teams.

The QA Analyst will validate ServiceNow configurations, enhancements, workflows, and low-code solutions to ensure they meet requirements, support ITIL-aligned processes, and perform effectively in a federal client environment. This role includes functional, regression, and user acceptance testing for ITSM modules and related platform updates.

Local candidates may be expected to work at the client site in Rockville, MD, at least 1-2 days per week.

What You Will Do

In this role, you will support one or more project teams by:

  • Use SN Agile and related tools to track testing progress, defects, risks, dependencies, and quality metrics across ServiceNow delivery work.

  • Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives.

  • Participate in requirements reviews, backlog grooming, and sprint planning to identify test scenarios, risks, and impacts to ServiceNow ITSM workflows.

  • Work with the project team during sprint planning to identify risks and potential system impacts.

  • Develop, document, and execute test plans, test cases, and test scripts for ServiceNow enhancements and releases.

  • Perform functional, regression, and user acceptance testing for ServiceNow ITSM modules, workflows, and web-based applications.

  • Partner with developers and platform administrators to troubleshoot issues, validate fixes, and support root-cause analysis for ServiceNow defects.

  • Execute test cases, document defects with clear reproduction steps, and partner with developers to support bug fixes and change requests.

  • Review user stories and acceptance criteria and create test scenarios and scripts for ServiceNow enhancements using clear, traceable test documentation.

  • Develop and maintain test plans (automated where applicable, eg ServiceNow ATF, Playwright, or other testing tools), test cases, regression suites, and validation documentation for ServiceNow releases, update sets, and new functionality.

  • Support testing for ServiceNow platform upgrades, patches, and configuration changes to confirm stability across ITSM processes.

  • Advise on and advocate for rigorous QA processes and documentation on projects and within the organization.

  • Conduct demos or training necessary for the successful execution of the project

  • Communicate effectively with a wide variety of technical and non-technical audiences

What You Will Bring with You :

  • Bachelor's Degree in Computer Science, Information Systems, Engineering or other related scientific/technical discipline

  • 6+ years of QA experience testing web-based applications, including functional, regression, and user acceptance testing.

  • 3+ years of experience working in Agile delivery environments with user stories, sprint ceremonies, and defect tracking tools.

  • 1+ years of hands-on experience testing or supporting ServiceNow-based ITSM solutions and workflows.

  • 1+ years of experience with API and integration testing

  • 1+ years of experience with Agile or Scrum development methodologies

  • 1+ years of working knowledge of ITSM concepts and ITIL-aligned processes such as incident, request, problem, and change management.

  • Candidate must be able to obtain and maintain a Public Trust with the government

  • Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.

  • Must be a United States (U.S.) Citizen or Green card, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply

What We Would Like You to Bring with You:

  • Software testing certification and/or ServiceNow certification.

  • Experience with Agile Scrum methodology and testing within iterative delivery cycles.

  • Strong analytical, problem solving, and time management skills

  • Ability to work independently and collaboratively with strong organizational, reporting, and time management skills.

  • Familiarity with ServiceNow releases, update sets, platform upgrades, or automated testing practices such as ATF.

  • Strong attention to detail and the ability to create clear, accurate test documentation.

Professional Skills

  • Strong analytical, problem-solving, communication, and stakeholder collaboration skills in a structured QA environment.

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Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,499.00 - $138,549.00Nationwide Remote Office (US99)

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