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Quality Call Monitoring Jobs in Virginia (NOW HIRING)

WSP

QA/QC Manager - Tolling Operations

Richmond, VA · On-site

Oversee quality assurance activities for call centers, back office, and walk-in centers, including monitoring customer interactions and operational workflows. * Recommend and implement changes to ...

WSP

QA/QC Manager - Tolling Operations

Richmond, VA · On-site

Oversee quality assurance activities for call centers, back office, and walk-in centers, including monitoring customer interactions and operational workflows. * Recommend and implement changes to ...

Sallie_mae

Director, Quality Assurance

Sterling, VA · On-site

Oversee quality review frameworks for call monitoring, correspondence, and account handling activities aligned to risk criteria. * Build and lead a team of quality assurance professionals * Develop ...

NC SECU

Implement quality assurance programs to monitor call quality and compliance Required Education & Experience (Knowledge, Skills, & Abilities): * Degree in Finance, Economics, Business Administration ...

esr

Call Center Team Leader

Richmond, VA · On-site

... quality responses to patients * Monitor workflow process against productivity goals * Assist in ... Work with Call Center Manager to identify day-to-day call center needs and help establish ...

esr

Call Center Team Leader

Richmond, VA

... quality responses to patients * Monitor workflow process against productivity goals * Assist in ... Work with Call Center Manager to identify day-to-day call center needs and help establish ...

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Quality Call Monitoring information

See Virginia salary details

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How much do quality call monitoring jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for quality call monitoring in Virginia is $20.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in quality call monitoring, and why are they important?

To excel in Quality Call Monitoring, you need a solid understanding of customer service principles, strong analytical abilities, and experience with quality assurance methodologies. Familiarity with call recording software, customer relationship management (CRM) systems, and quality monitoring tools is typically required. Exceptional attention to detail, active listening, and effective communication skills are vital for providing precise feedback and fostering improvements. These competencies are essential to ensure high standards of customer interactions and to support continual service excellence within the organization.

What is quality call monitoring?

A Quality Call Monitoring job involves evaluating customer service calls to ensure they meet company standards and compliance requirements. Analysts listen to recorded or live calls, assess agent performance, and provide feedback for improvement. They focus on factors like communication skills, adherence to scripts, resolution effectiveness, and customer satisfaction. The goal is to enhance service quality, improve training, and ensure a consistent customer experience.

What are the common day-to-day responsibilities of someone in a quality call monitoring role?

As a Quality Call Monitor, your typical day involves reviewing and evaluating recorded calls to ensure compliance with company policies and quality standards. You’ll document your observations, provide constructive feedback to customer service representatives, and work closely with team leaders to highlight areas for improvement. Occasionally, you'll participate in calibration sessions to ensure consistency in assessments and may assist in developing training materials based on identified trends. This role often involves collaborating across departments to promote a culture of continuous enhancement in customer experience.

What are the most commonly searched types of Quality Call Monitoring jobs in Virginia? The most popular types of Quality Call Monitoring jobs in Virginia are:
What are popular job titles related to Quality Call Monitoring jobs in Virginia? For Quality Call Monitoring jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Quality Call Monitoring jobs in Virginia look for? The top searched job categories for Quality Call Monitoring jobs in Virginia are:
Quality Call Monitoring jobs near you
Infographic showing various Quality Call Monitoring job openings in Virginia as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $42,053 per year, or $20.2 per hour.

AM Sales Manager (Call Center)

Life Protect 24/7

Norfolk, VA • On-site

$52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and challenges their team to be leaders in sales. If this sounds like you, you are a great candidate for our Full Time Inbound Call Center Sales Manager position.


How do you do that?

You will lead a team of 15-20 team members in a positive atmosphere in a remote setting while working in office. Team members receive calls from diverse customers who have expressed interest in our product and service – a medical and security alert system that goes wherever you do. A service that helps rescue over 5,000 individuals every month.

The Inbound Call Center Sales Manager will serve as an active advocate for our company and its employees. The successful candidate will relay company goals, quality standards, and processes, and procedures to our team through servant leadership.

Your sales team is the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. The successful candidate will effectively educate and support sales representatives through their sales experience. As a manager, building rapport and establishing relationships with our team is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.


What we offer:

  • Competitive Pay

  • Weekly Pay

  • Paid Training

  • Paid Time Off

  • Medical, Dental, Vision, AD&D, and Life Insurance

  • HSA Options

  • 401k with Company Match

  • Employee Development Program

  • Employee Product Discount

  • Beautiful Call Center Work Space

  • Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

  • Must be at least 18 years of age

  • High school diploma or equivalent

  • 2 years of experience leading a team in a call center environment

  • At least one year of experience in leading a remote team

  • Experience in monitoring call quality, call queue, and coaching sales

  • Strong communication skills (verbal, written, and interpersonal)

  • A customer-focused approach with adaptability to new situations

  • Ability to multitask, prioritize, and manage time

  • Ability to motivate and engage a sales team


Pay: $52,000 with opportunities for monthly/quarterly bonuses


Full-Time AM Schedule: Monday-Friday


If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.


We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.